Infiniti QX60 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
579 owner complaints analyzed
18 distinct recall campaigns
51,198 mi median reported failure mileage
Scope: 2014 to 2027 model years. Data snapshot: . 250 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 168 of 579 complaints (29.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 139 | 24.0% |
| Braking behavior | 67 | 11.6% |
| Electrical and battery issues | 41 | 7.1% |
| Engine operation | 37 | 6.4% |
| Steering behavior | 21 | 3.6% |
| Fuel system concerns | 11 | 1.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 168 |
| Unknown Or Other | 111 |
| Engine | 104 |
| Electrical System | 77 |
| Air Bags | 58 |
| Service Brakes | 44 |
| Vehicle Speed Control | 40 |
| Fuel/Propulsion System | 27 |
Power Train: 168; Unknown Or Other: 111; Engine: 104; Electrical System: 77; Air Bags: 58; Service Brakes: 44; Vehicle Speed Control: 40; Fuel/Propulsion System: 27
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 77 |
| 25,000 to 49,999 | 45 |
| 50,000 to 74,999 | 51 |
| 75,000 to 99,999 | 42 |
| 100,000 to 149,999 | 30 |
| 150,000 and above | 5 |
Under 25,000: 77; 25,000 to 49,999: 45; 50,000 to 74,999: 51; 75,000 to 99,999: 42; 100,000 to 149,999: 30; 150,000 and above: 5
Under 25,000 miles has the most reports with usable mileage (77). 329 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 11 |
| 2015 | 15 |
| 2016 | 17 |
| 2017 | 22 |
| 2018 | 30 |
| 2019 | 64 |
| 2020 | 46 |
| 2021 | 52 |
| 2022 | 68 |
| 2023 | 60 |
| 2024 | 67 |
| 2025 | 75 |
| 2026 | 52 |
2014: 11; 2015: 15; 2016: 17; 2017: 22; 2018: 30; 2019: 64; 2020: 46; 2021: 52; 2022: 68; 2023: 60; 2024: 67; 2025: 75; 2026: 52
Pattern summary
Power Train leads the component reports. Transmission and shifting appears in 139 complaint narratives. Braking behavior appears in 67 complaint narratives. Electrical and battery issues appears in 41 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10608408 · 2014-07-06 (July 6, 2014)
I BOUGHT THIS SUV IN MAY 2014. ABOUT TWO WEEKS AFTER MY WIFE AND I BOTH NOTICED THAT THE VEHICLE SHUDDERS AT 20 MPH WHEN YOU APPLY GAS. IT STARTED GETTING WORSE AND WE CALLED THE DEALER WHO SCHEDULED A REVIEW. THEY EVENTUALLY INSTALLED A NEW TRANSMISSION. WE ARE ABOUT 4 WEEKS AFTER THIS REPAIR AND ARE NOTICING THE SAME ISSUE AGAIN. THERE WERE ALSO ABOUT FOUR INCIDENTS WHERE I WOULD SHIFT FROM PARK TO DRIVE AND THE TRANSMISSION WOULD NOT CHANGE INTO GEAR FOR OVER 10 SECONDS.....AS THOUGH IT WAS LOW ON FLUID OR HAD A LINE BLOCKAGE. I ALSO N…
Owner-reported narrative. 1,200 miles reported. Look up ODI 10608408 at NHTSA ↗
Owner report 10641197 · 2014-10-03 (October 3, 2014)
WE HAVE HAD TWO ISSUES WITH OUR 2014 QX60. THE FIRST ISSUE WAS A SHUDDER PROBLEM WHERE THE VEHICLE WOULD SHAKE/HESITATE/FELT LIKE IT WAS GOING TO STALL AT LOWER SPEEDS, AROUND CORNERS, ETC. AFTER SEVERAL ATTEMPTS THE DEALERSHIP ADVISED IT WAS A TRANSMISSION ISSUE AND THE ENTIRE TRANSMISSION WAS REPLACED. THE SECOND ISSUE CAME ABOUT AFTER THE TRANSMISSION WAS REPLACED AND HAS YET TO BE FIXED. THE ACCELERATOR WILL INTERMITTENTLY NOT WORK. THIS HAPPENS EITHER FROM A STOP ? I GO TO HIT THE GAS AND EITHER NOTHING HAPPENS OR THE CAR LURCHES FORW…
Owner-reported narrative. Look up ODI 10641197 at NHTSA ↗
Owner report 10662134 · 2014-12-04 (December 4, 2014)
MY WIFE PURCHASED 2014 INFINITI QX-60 SUV ON JANUARY 23, 2014. SHE NOTICED WHEN SETTING THE INTELLIGENT CRUISE CONTROL AT 40 MPH THE VEHICLE WILL PICK-UP SPEED GOING DOWNHILL. DEPENDING ON THE LENGTH AND GRADE OF THE HILL THE VEHICLE WILL INCREASE AS MUCH AS 30+ MPH. WHEN I DROVE THE VEHICLE I NOTICED THE ENGINE RPM'S REMAINED AT, 1500 RPM'S, BUT THE SPEED WOULD CONTINUE TO INCREASE. ON MARCH 18,2014 I MADE A VISIT TO DEALERSHIP AND MET WITH THE SERVICE CONSULTANT AND THE SERVICE MANAGER. I EXPLAINED WHAT I EXPERIENCED AND ASKED IF THEY COULD …
Owner-reported narrative. 1,500 miles reported. Look up ODI 10662134 at NHTSA ↗
Owner report 11084597 · 2018-04-11 (April 11, 2018)
WHEN DRIVING IT STARTED JERKING AND BUCKING,ALSO BRAKES NOT HOLDING.I ONLY HAVE THIS VEHICLE TWO TO THREE MONTHS.
Owner-reported narrative. 52,223 miles reported. Look up ODI 11084597 at NHTSA ↗
Owner report 10790230 · 2015-11-13 (November 13, 2015)
TL* THE CONTACT OWNS A 2014 INFINITI QX60. WHILE DRIVING AT VARIOUS SPEEDS, THE FRONT PASSENGER SIDE AIR BAG TURNED OFF WHILE BEING OCCUPIED BY AN ADULT. THE AIR BAGS WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT NEEDED TO BE RE-CALIBRATED AND THE SEAT SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. …
Owner-reported narrative. 24,415 miles reported. Look up ODI 10790230 at NHTSA ↗
Owner report 11348528 · 2020-08-11 (August 11, 2020)
THE SUNROOF IS LEAKING DURING HEAVY RAINS & HAS CAUSED ELECTRICAL ISSUES WITH MY CAR. MY KEY FOB IS MALFUNCTIONING, THE WATER IS LEAKING THROUGH THE DOME LIGHTS & MY RADIO KEEPS CHANGING CHANNELS.
Owner-reported narrative. Look up ODI 11348528 at NHTSA ↗
Owner report 10906037 · 2016-09-13 (September 13, 2016)
WHEN DRIVING AT LOW SPEED, ON A CURVE, OR ON A HILL THE CAR WILL NOT ACCELERATE, WILL STALL, SHUDDER, RATTLE. WILL NOT RESPOND TO EFFORTS OF INCREASING SPEED. THE FRONT PASSENGER AIRBAG LIGHT WILL SHOW THE AIRBAG IS NOT ENGAGED EVEN IF AN ADULT IS SEATED IN THE FRONT PASSENGER SEAT.
Owner-reported narrative. 17,000 miles reported. Look up ODI 10906037 at NHTSA ↗
Owner report 11181620 · 2019-02-21 (February 21, 2019)
THE CAR IS SHAKING AND STEERING WHILE GET LOCK AND TRANSMISSION IS JAMMING
Owner-reported narrative. 62,000 miles reported. Look up ODI 11181620 at NHTSA ↗
Owner report 11185063 · 2019-03-08 (March 8, 2019)
THE STEERING WHEEL WHEN IM DRIVRING AND TRY TO TURN THE CAR SHUT DOWN THE RADIO SHUT DOWN AND THE POWER WHEEL GET HARD TO TURN THE TRANSMISSION IS NOT GOOD THE CAR VIBRAT AND THE ITS NOT SPPEDING WHEN YOU PRESS THE GAZ ITS NOT GOING AND THE CAR VIBRATING A LOT TRANSMISSION PROBLEM
Owner-reported narrative. 60,000 miles reported. Look up ODI 11185063 at NHTSA ↗
Owner report 10958425 · 2017-03-03 (March 3, 2017)
TL* THE CONTACT OWNS A 2016 INFINTI QX60. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL SPLASHING NOISE COMING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Owner-reported narrative. 12,000 miles reported. Look up ODI 10958425 at NHTSA ↗
Owner report 11436539 · 2021-10-13 (October 13, 2021)
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an appt to have concerns checked.. ie transmission hesitation and electrical . I brought it in got a loaner. Many days later it was ready and I could pic…
Owner-reported narrative. Look up ODI 11436539 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2014 | 7 |
| 2015 | 3 |
| 2016 | 1 |
| 2017 | 2 |
| 2018 | 1 |
| 2019 | 2 |
| 2020 | 1 |
| 2022 | 2 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 1 |
| 2026 | 0 |
| 2027 | 0 |
2014: 7; 2015: 3; 2016: 1; 2017: 2; 2018: 1; 2019: 2; 2020: 1; 2022: 2; 2023: 3; 2024: 3; 2025: 1; 2026: 0; 2027: 0