2023 Infiniti QX60: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
27 owner complaints analyzed
3 distinct recall campaigns
38,000 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 1 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 8 of 27 complaints (29.6%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 5 | 18.5% |
| Engine operation | 4 | 14.8% |
| Fuel system concerns | 4 | 14.8% |
| Transmission and shifting | 3 | 11.1% |
| Electrical and battery issues | 1 | 3.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 8 |
| Electrical System | 6 |
| Engine | 5 |
| Fuel/Propulsion System | 4 |
| Power Train | 3 |
| Service Brakes | 3 |
| Lane Departure: Blind Spot Detection | 2 |
| Seats | 2 |
Unknown Or Other: 8; Electrical System: 6; Engine: 5; Fuel/Propulsion System: 4; Power Train: 3; Service Brakes: 3; Lane Departure: Blind Spot Detection: 2; Seats: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 0 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 0; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (1). 26 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 11 |
| 2024 | 6 |
| 2025 | 6 |
| 2026 | 3 |
2022: 1; 2023: 11; 2024: 6; 2025: 6; 2026: 3
Pattern summary
Unknown Or Other leads the component reports. Braking behavior appears in 5 complaint narratives. Engine operation appears in 4 complaint narratives. Fuel system concerns appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11498197 · 2022-12-20 (December 20, 2022)
I purchased a 2023 Infiniti QX60 3 months ago. This morning, one of the seatbelts pulled completely out when buckling up. The belt was frayed at the end as if it had been cut over a period of time. Had we been in an accident over the last month, that belt would not have protected the passenger in that seat. I'm concerned that if this happened on my brand new car, it could be an issue on other Infiniti vehicles.
Owner-reported narrative. Look up ODI 11498197 at NHTSA ↗
Owner report 11503968 · 2023-01-27 (January 27, 2023)
QX60 equipped with Panoramic Sunroof. While driving on highway the sunroof exploded. Not behind any other vehicle, and no windshield or window damage. At approximately 9:45 am on 1/27/23 moved to right lane in anticipation that several cars about 100 ft were approaching and would be passing me. Heard a loud explosive sound (as described by my husband/passenger) almost sounded like a gun shot at that time. I feared that if we pulled over at next clearing car may not start and we would be stuck with no assistance. Drove approximately 1 mile…
Owner-reported narrative. Look up ODI 11503968 at NHTSA ↗
Owner report 11511101 · 2023-03-09 (March 9, 2023)
While driving 40-50mph, my 2023 QX60 malfunctioned sensing the car was in a front end collision forcefully stopping the car. The force was so strong that I thought a large truck hit me from behind. After realizing I was not in an accident, the dashboard was lit up with malfunction warnings. I was 5 miles from my local Infinity dealership when this occurred. I was able to drive straight to the dealership. The dashboard warnings stayed lit with safety warnings. The Infinity dealership had a service technician inspect my vehicle upon arriving. I…
Owner-reported narrative. Look up ODI 11511101 at NHTSA ↗
Owner report 11511109 · 2023-03-09 (March 9, 2023)
I purchased a new 2023 Infinity QX60 in Nov. of 2022. I had the vehicle for less than 2 months when the dashboard lit up with a shifter warning/malfunction while driving my kids to school on 2-8-23. I pulled over and stopped the vehicle to see what was going on. A shifter malfunction warning displayed. I was able to put the car in park but unable to put the shifter back in drive. After numerous tries, the vehicle shifted into drive after restarting the car. Was able to drive the vehicle straight to my local Infinity Dealership. I arrived prior…
Owner-reported narrative. Look up ODI 11511109 at NHTSA ↗
Owner report 11515597 · 2023-04-05 (April 5, 2023)
The car jerks forward when accelerating from a stopped position which throws everyone in the car forward and it could potentially hit something or someone. The car does not stay in position when put in park or even turned off. It rolls back 2 feet and it hit my daughter and knocked her down from the rear and the car door hit my mother because it rolls back too far. Also, it has a major hesitation when trying to accelerate. When trying to pass a vehicle I almost got hit from a car behind me. These problems happen in every 2023 Infiniti QX60. …
Owner-reported narrative. Look up ODI 11515597 at NHTSA ↗
Owner report 11526355 · 2023-06-10 (June 10, 2023)
My car rolls back and forward, more than normal, after parking and putting the park into park and lifting foot off the break. It rolls back so fast that it knocked my mother forward and it knocked my daughter to the ground. So, when I put the car in park and I release the break is when it rolls back far enough to become a safety concern. The car also lurches forward when applying the gas pedal from a stoped position which is a safety hazard because it could potentially hit another car in front of me. Lastly, the car has a major hesitation fr…
Owner-reported narrative. Look up ODI 11526355 at NHTSA ↗
Owner report 11527442 · 2023-06-16 (June 16, 2023)
there are multiple issues with the aforementioned vehicle and I have brought it to the dealership multiple times, but they stated that although Infiniti is aware of the issues they do not have a fix. When it rains out the locking mechanism fails on the vehicle and I am locked out of the vehicle. In addition to that, on multiple occasions, I place the car in park when I come to a stop and the vehicle does not stay in park. It goes back into drive. There is an overheating issue with the wireless charging pad. The charging pad is not charging the …
Owner-reported narrative. Look up ODI 11527442 at NHTSA ↗
Owner report 11533540 · 2023-07-20 (July 20, 2023)
The car lurches forward 3-5 inches when it is shifted into park. This happens regardless of flat ground or on an incline. This issue has happened since the purchase of the car in February 2023. I had the car inspected by Infiniti and they found no issues with the brakes/rotors or braking system. This happens regardless of if the parking brake is engaged or not.
Owner-reported narrative. Look up ODI 11533540 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
23V108000 · Seats:Mid/Rear Assembly
Reported: 2023-02-21 (February 21, 2023)
Nissan North America, Inc. (Nissan) is recalling certain 2023 Infiniti QX60 vehicles. The second-row adjustable seat may extend past the intended rear stopper point and may be difficult to move, become stuck, or fail to lock in the correct position.
Consequence: A seat that becomes stuck or fails to lock in a secured position may not properly restrain the occupant during a crash, increasing their risk of injury.
Remedy: Dealers will remove and replace the second-row seat, free of charge. Owner notification letters are expected to be mailed April 14, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC953.
NHTSA campaign record ↗23V268000 · Seats:Critical Fasteners
Reported: 2023-04-13 (April 13, 2023)
Nissan North America, Inc. (Nissan) is recalling certain 2023 Rogue, Pathfinder, and Infiniti QX60 vehicles. The driver's powered seat may not be fully secured to the seat frame, causing the seat frame welds to detach from the rear inboard seat bracket.
Consequence: An unsecured seat with broken welds may not properly restrain an occupant during a crash, increasing the risk of injury.
Remedy: Dealers will inspect the driver's seat rail clearance, and if necessary, replace the driver's seat cushion frame, free of charge. Owner notification letters are expected to be mailed June 10, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is PC966, PC967.
NHTSA campaign record ↗23V814000 · Exterior Lighting:Lighting Control Module
Reported: 2023-12-04 (December 4, 2023)
Nissan North America, Inc. (Nissan) is recalling certain 2022-2024 Infiniti QX60 vehicles. When driving at certain high speeds, the Adaptive Front-Light System (AFS) may incorrectly adjust the headlights downward.
Consequence: Incorrectly adjusted headlights can reduce visibility, increasing the risk of a crash.
Remedy: Dealers will reconfigure the Intelligent Power Distribution Module (IPDM) settings, free of charge. Owner notification letters were mailed January 26, 2024. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is PC994.
NHTSA campaign record ↗