2020 Infiniti QX60: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
24 owner complaints analyzed
1 distinct recall campaigns
13,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 6 of 24 complaints (25.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 7 | 29.2% |
| Engine operation | 2 | 8.3% |
| Braking behavior | 2 | 8.3% |
| Electrical and battery issues | 2 | 8.3% |
| Steering behavior | 1 | 4.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 6 |
| Power Train | 5 |
| Electrical System | 3 |
| Engine | 3 |
| Forward Collision Avoidance: Warnings | 3 |
| Visibility/Wiper | 3 |
| Fuel/Propulsion System | 2 |
| Service Brakes | 2 |
Unknown Or Other: 6; Power Train: 5; Electrical System: 3; Engine: 3; Forward Collision Avoidance: Warnings: 3; Visibility/Wiper: 3; Fuel/Propulsion System: 2; Service Brakes: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 17 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 9 |
| 2026 | 3 |
2019: 1; 2021: 2; 2022: 3; 2023: 3; 2024: 3; 2025: 9; 2026: 3
Pattern summary
Unknown Or Other leads the component reports. Transmission and shifting appears in 7 complaint narratives. Engine operation appears in 2 complaint narratives. Braking behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11278222 · 2019-11-05 (November 5, 2019)
SUNROOF EXPLODED WHILE DRIVING ON HIGHWAY 175 HEADING TOWARDS NACOGDOCHES TX. WE HEARD A LOUD POP ALMOST LIKE A TIRE BLOWING OUT, WE GET OUT THE RENTAL CAR TO CHECK ON THE TIRES AND FOUND NOTHING. WE GOT BACK IN AND STARTED DRIVING, WHEN WE HEARD A GUSH OF WIND. WE LOOKED UP AND NOTICED THE CAR HAD A SUNROOF SO WE MOVED THE COVER BACK AND GLASS STARTED TO FLY INTO THE CAR. NOTHING HIT THE GLASS IT JUST EXPLODED OUT OF NOWHERE.
Owner-reported narrative. 6,000 miles reported. Look up ODI 11278222 at NHTSA ↗
Owner report 11400035 · 2021-03-09 (March 9, 2021)
I WAS DRIVING ON THE FREEWAY AT ABOUT 1:40PM TODAY(03/9/2021). ALL OF SUDDEN HEAR SOME KIND OF LOUD GUN SHOT AND 1 SECOND LATER, MY SUNROOF IS SHATTERED. ALSO, THE FORWARD COLLISION SYSTEM AUTOMATICALLY BREAKS BY ITSELF WHEN THERE IS NO VEHICLE OR ANY KIND OF OBJECT.
Owner-reported narrative. 2 miles reported. Look up ODI 11400035 at NHTSA ↗
Owner report 11406555 · 2021-04-05 (April 5, 2021)
SUNROOF EXPLODED WHEN DRIVING ON THE HIGHWAY, WE PULLED OVER IMMEDIATELY AND CALLED INFINITI CUSTOMER SERVICE FOR TECHNICAL HELP, THEY ASKED ME TO DRIVE TO NEAREST INFINITI RETAIL STORE TO REPLACE THE GLASS. WHEN WE GOT THE STORE, THERE'S NO MECHANIC BECAUSE IT'S SATURDAY. THE STAFF THERE TOLD ME TO COME MONDAY TO SEE IF THEY CAN DETERMINE THE SUNROOF EXPLODED BY ITSELF. THEY HELPED US COVER THE SUNROOF WITH HARDBOARD AND TAPES. WE DROVE TO THE RETAIL STORE--HGREG INFINITI MONROVIA ON MONDAY. THEIR TECHNICIST TOLD US THERE'S NO WAY TO DETERMIN…
Owner-reported narrative. 6,713 miles reported. Look up ODI 11406555 at NHTSA ↗
Owner report 11459851 · 2022-04-06 (April 6, 2022)
The contact owns a 2020 Infiniti QX60. The contact stated that while driving at 45 MPH, the accelerator pedal was stuck and he had to depress the accelerator pedal to the floorboard for the pedal to release. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,000.
Owner-reported narrative. 13,000 miles reported. Look up ODI 11459851 at NHTSA ↗
Owner report 11477210 · 2022-08-02 (August 2, 2022)
While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn’t duplicate it so I was informed that there is no problem. HOWEVER, just because they don’t know how to duplicate it, that doesn’t mean the problem doesn’t exist. I am concerned about m…
Owner-reported narrative. Look up ODI 11477210 at NHTSA ↗
Owner report 11484764 · 2022-09-16 (September 16, 2022)
I put my car in Park and got out of car. The car started rolling, it was on a slight grade but it roll into a hill grade and picked up speed. It just missed another car and hit a cement wall. This is not the first time this has happened to me. It had happened three other times but I wasn’t out of my car and was able to stop it and push it harder into park. It was in park but for some reason it didn’t actually go into park electrically. It also wasn’t on a grade. My friend tried to stop the car but it was going too fast by the time he got to it.…
Owner-reported narrative. Look up ODI 11484764 at NHTSA ↗
Owner report 11505047 · 2023-02-01 (February 1, 2023)
While driving at a speed of 70mph, on a highway at 4:15 PM temperature approx 55 F an extemely loud sound from my roof happened. I was not under any trees or near any 18 wheelers. No debris seen around my car when it happened. I pulled over when safe and looked at my roof. The sunroof had exploded! nothing else wrong with the car! This could hav caused a terrible accident had I not over-reacted. There was no warning for this explosion. I called the dealership and was told to bring it to a collision center for repair. Now waiting on the…
Owner-reported narrative. Look up ODI 11505047 at NHTSA ↗
Owner report 11535623 · 2023-07-31 (July 31, 2023)
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happene…
Owner-reported narrative. Look up ODI 11535623 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
21V402000 · Suspension:Rear:Axle:Spindle | Steering:Linkages:Knuckle:Spindle:Arm
Reported: 2021-05-27 (May 27, 2021)
Nissan North America, Inc. (Nissan) is recalling certain 2020 Nissan Murano, INFINITI QX60, 2021 Nissan GT-R, INFINITI QX50, and Q50 vehicles. The front steering knuckle or rear axle housing may have insufficient strength due to improper heat-treatment.
Consequence: The steering knuckle or rear axle could deform upon impact, such as from hitting a curb, resulting in a loss of steering control, or possible wheel separation. Both of these conditions can increase the risk of a crash.
Remedy: Dealers will inspect and replace the front steering knuckle and rear axle housing, as necessary, free of charge. Owner notification letters were mailed July 26, 2021. Nissan owners may contact customer service at 1-800-867-7669. INFINITI owners may contact customer service at 1-800-662-6200.
NHTSA campaign record ↗