2020 Infiniti QX60 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
24 owner complaints analyzed
1 distinct recall campaigns
13,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Unknown Or Other is the most frequently named component, appearing in 6 of 24 complaints (25.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Transmission and shifting | 7 | 29.2% |
| Engine operation | 2 | 8.3% |
| Braking behavior | 2 | 8.3% |
| Electrical and battery issues | 2 | 8.3% |
| Steering behavior | 1 | 4.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Unknown Or Other | 6 |
| Power Train | 5 |
| Electrical System | 3 |
| Engine | 3 |
| Forward Collision Avoidance: Warnings | 3 |
| Visibility/Wiper | 3 |
| Fuel/Propulsion System | 2 |
| Service Brakes | 2 |
Unknown Or Other: 6; Power Train: 5; Electrical System: 3; Engine: 3; Forward Collision Avoidance: Warnings: 3; Visibility/Wiper: 3; Fuel/Propulsion System: 2; Service Brakes: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 0; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 17 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 9 |
| 2026 | 3 |
2019: 1; 2021: 2; 2022: 3; 2023: 3; 2024: 3; 2025: 9; 2026: 3
Pattern summary
Unknown Or Other leads the component reports. Transmission and shifting appears in 7 complaint narratives. Engine operation appears in 2 complaint narratives. Braking behavior appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11666704 · 2025-06-13 (June 13, 2025)
There are two problems we have had for many miles. 1. CVT- completely gone at 120K miles but we have had problems almost from the beginning (lease then bought). We were told by the Infiniti dealership they couldn't find anything (30-40K miles approximately) so we let it go thinking maybe it was the carpet mat rubbing up against the gas pedal that made the engine scudder, limp then go fast. Dealership is asking $7K + to replace. -Safety wise the acceleration was lessened. Think of merging on a highway with 18 wheelers on your tail and the car j…
Owner-reported narrative. Look up ODI 11666704 at NHTSA ↗
Owner report 11674135 · 2025-07-16 (July 16, 2025)
2020 infinity qx 60 Bought car used in 2024 with 80,000. There is a hesitation when accelerating and sometimes seems to want to die when idling. There is also a knocking sound at times when accelerating. At times I feel transmission skips. When turning right or left or reversing, the wheels seem to creek and almost grind a bit. I am great about maintenance and called to determine if my vin was included in the current recalls. I am told no, but am experiencing the same symptoms described by infinity. Just want to know if there is a any acti…
Owner-reported narrative. Look up ODI 11674135 at NHTSA ↗
Owner report 11535623 · 2023-07-31 (July 31, 2023)
In the summer of 2022 (I think Aug) car was stalling when stopped to make a turn. The check engine light flashed but never stayed on after the 1st incident. Brought it to a dealer and was told that the car was fine. Drove it for another two weeks and the same thing happened and no warning lights appeared. Brought it back to the dealer and was diagnosed with faulty fuel injectors after this 2nd visit. I believe all of the fuel injectors were replaced. In May of 2023 car sounded as if it was going to stall again when stopped in traffic. Happene…
Owner-reported narrative. Look up ODI 11535623 at NHTSA ↗
Owner report 11671244 · 2025-07-04 (July 4, 2025)
My engine is making a knocking noise and wants to stall sometimes. Some other Nissan engines have recalls and I feel like it should include this engine. This is a 2020 and I still owe a lot of money. I should not be having major engine issues. Please look at this engine with the other recalls.
Owner-reported narrative. Look up ODI 11671244 at NHTSA ↗
Owner report 11477210 · 2022-08-02 (August 2, 2022)
While driving, the vehicle will sometimes think there’s an object (vehicle or something) close in front of me so the brakes will automatically engage, which slows down the vehicle. This is quite alarming as this has happened on several occasions, causing me to almost get hit from the rear. I previously took the vehicle in to report this problem but they couldn’t duplicate it so I was informed that there is no problem. HOWEVER, just because they don’t know how to duplicate it, that doesn’t mean the problem doesn’t exist. I am concerned about m…
Owner-reported narrative. Look up ODI 11477210 at NHTSA ↗
Owner report 11556658 · 2023-11-24 (November 24, 2023)
I was involved in a multi-car accident on 11/16/23 wile traveling on the 485 Beltway around Charlotte, NC. It was approximately 6 pm, and completely dark. The traffic was very heavy and traveling at 70 mph ( the speed limit) when a car in front of me was stopped. My 2020 Infinity QX60 did NOT alert me of a potential frontal collision, nor did the car begin braking. I slammed on the brakes, but was unable to keep from hitting the car in front of me. I was then hit in my rear by the car in back of me. NONE of my airbags went off!!! That is …
Owner-reported narrative. Look up ODI 11556658 at NHTSA ↗
Owner report 11566079 · 2024-01-17 (January 17, 2024)
There is an electrical burning smell when the heat is turned on.
Owner-reported narrative. Look up ODI 11566079 at NHTSA ↗
Owner report 11569930 · 2024-02-05 (February 5, 2024)
I was driving to work and then the vehicle stopped working once I reached a red light. It would not start and had a burning smell with smoke coming out. I had to call the police which they deemed undrivable and not safe. The car said battery but upon inspection it was a starter and possible belt problem. I've only had this car for less than three months and did an initial inspection where everything was deemed good. Now the car has not shown any problems and had an oil change for basic militance. I had no indications what so ever. It is current…
Owner-reported narrative. Look up ODI 11569930 at NHTSA ↗
Owner report 11645639 · 2025-02-28 (February 28, 2025)
The contact owns a 2020 Infinity QX60. The contact stated while driving at undisclosed speeds, there was an abnormal knocking sound coming from the vehicle. The contact stated that the sound was more evident while turning to the left or the right. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was informed that the axle was damaged. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 21V402000 (SUSPENSION, STEERING): however,…
Owner-reported narrative. 60,000 miles reported. Look up ODI 11645639 at NHTSA ↗