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U.S. public vehicle records

Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

613 owner complaints analyzed

12 distinct recall campaigns

12,350 mi median reported failure mileage

Scope: 2017 to 2026 model years. Data snapshot: . 191 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 231 of 613 complaints (37.7%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Electrical and battery issues16526.9%
Transmission and shifting9114.8%
Engine operation8113.2%
Braking behavior6210.1%
Steering behavior396.4%
Fuel system concerns20.3%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
231
Engine
208
Power Train
172
Hybrid Propulsion System
118
Unknown Or Other
94
Fuel/Propulsion System
80
Vehicle Speed Control
35
Service Brakes
25
Component breakdown data
CategoryCount
Electrical System231
Engine208
Power Train172
Hybrid Propulsion System118
Unknown Or Other94
Fuel/Propulsion System80
Vehicle Speed Control35
Service Brakes25

Electrical System: 231; Engine: 208; Power Train: 172; Hybrid Propulsion System: 118; Unknown Or Other: 94; Fuel/Propulsion System: 80; Vehicle Speed Control: 35; Service Brakes: 25

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
126
25,000 to 49,999
36
50,000 to 74,999
21
75,000 to 99,999
6
100,000 to 149,999
2
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,000126
25,000 to 49,99936
50,000 to 74,99921
75,000 to 99,9996
100,000 to 149,9992
150,000 and above0

Under 25,000: 126; 25,000 to 49,999: 36; 50,000 to 74,999: 21; 75,000 to 99,999: 6; 100,000 to 149,999: 2; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (126). 422 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
13
2018
47
2019
43
2020
18
2021
22
2022
145
2023
130
2024
155
2025
35
2026
5
Complaints over time data
CategoryCount
201713
201847
201943
202018
202122
2022145
2023130
2024155
202535
20265

2017: 13; 2018: 47; 2019: 43; 2020: 18; 2021: 22; 2022: 145; 2023: 130; 2024: 155; 2025: 35; 2026: 5

Pattern summary

Electrical System leads the component reports. Electrical and battery issues appears in 165 complaint narratives. Transmission and shifting appears in 91 complaint narratives. Engine operation appears in 81 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10993716 · 2017-06-07 (June 7, 2017)

DRIVING ON INTERSTATE WHEN THE CAR BASICALLY LOST FORWARD DRIVE IN THE MIDDLE OF THE HIGHWAY. WAS IN TRAFFIC, GOING APPROXIMATELY 5MPH WITH THE ADAPTIVE CRUISE CONTROL ON, BRAKED FOR SLOWING TRAFFIC AND ON TRYING TO RE-ACCELERATE GOT NO POWER. AND DRIFTED SLOWLY TO A STOP WHILE TRYING TO RE-ENGAGE DRIVE. VEHICLE IS PHEV, WAS RUNNING ON BATTERY WITH PLENTY OF CHARGE AT THE TIME AND PLENTY OF GAS FOR HYBRID GAS ENGINE BACKUP, BUT NEITHER PROVIDED POWER. TRIED UNSUCCESSFULLY TO TURN THE CAR OFF, RESTART, RESET, ETC., BUT NOTHING WORKED DESPITE P…

Owner-reported narrative. 230 miles reported. Look up ODI 10993716 at NHTSA ↗

Owner report 11083424 · 2018-04-05 (April 5, 2018)

THREE NOTABLE ISSUES. FIRST, THE ELECTRICAL SYSTEM RANDOMLY CRASHES AND I RECEIVE A HUGE GLARING 9-1-1 ERROR SCREEN THAT THE VEHICLE PHONE SYSTEM NEEDS SERVICE. SECOND, THE ONBOARD CHARGING SYSTEM DOES NOT CHARGE CORRECTLY LEADING ME TO BELIEVE FAILURE IS OCCURING. LASTLY, THE DRIVERS AUTOMATIC SIDE SLIDING DOOR OFTEN MALFUNCTIONS WHICH COULD CAUSE INJURY

Owner-reported narrative. 300 miles reported. Look up ODI 11083424 at NHTSA ↗

Owner report 11092778 · 2018-05-09 (May 9, 2018)

TL* THE CONTACT OWNS A 2018 (NA) CHRYSLER PACIFICA HYBRID. WHILE DRIVING 60 MPH, THE VEHICLE STALLED. ONCE IT WAS RESTARTED, THE TEMPERATURE AND TRACTION CONTROL INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER (RY DELL CHRYSLER DODGE JEEP RAM, 700 SAN FERNANDO ROAD, SAN FERNANDO, CA 91340) WHERE IT WAS DIAGNOSED THAT THERE WAS A SHORT IN THE TEMPERATURE SENSOR AND A NEW TRANSMISSION WAS NEEDED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THEY WOULD NOT HONOR THE WARRANTY ON THE VEHICLE. THE FAILURE MILEAGE WAS 278.

Owner-reported narrative. 278 miles reported. Look up ODI 11092778 at NHTSA ↗

Owner report 11175218 · 2019-02-08 (February 8, 2019)

WHILE DRIVING, I EXPERIENCED A SUDDEN LOSS OF POWER. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA "TURTLE MODE") AND THEN WOULD NO LONGER ACCELERATE AT ALL. IT HAS BEEN DETERMINED THAT AN ENTIRELY NEW TRANSMISSION IS REQUIRED.

Owner-reported narrative. 17,000 miles reported. Look up ODI 11175218 at NHTSA ↗

Owner report 10983848 · 2017-05-06 (May 6, 2017)

NEW 2017 CHRYSLER PACIFICA HYBRID WITH 270 MILES STALLED ON A BUSY INTERSECTION AND WON'T TURN ON. THE VEHICLE WAS IN MOTION WHEN IT LOST POWER AND CAME TO A COMPLETE STOP. THE ENGINE SIGN IS ON AND MESSAGE SAYS "PRESS BRAKE TO PREVENT ROLLONG". TURNING OFF AND TURNING THE IT BACK ON DOES NOT MAKE THE ISSUE GO AWAY.

Owner-reported narrative. 270 miles reported. Look up ODI 10983848 at NHTSA ↗

Owner report 10994562 · 2017-06-12 (June 12, 2017)

CHRYSLER SAYS POSSIBLE DIODE FAILURE, POSSIBLE SUDDEN LOSS OF POWER, POSSIBLE CRASH (FATAL), BUT CHRYSLER HAS NO REPLACEMENT, SAYS NOTHING CAN BE DONE UNTIL THIRD QUARTER 2017. THAT'S UNACCEPTABLE. I CAN'T DRIVE A DEATHMOBILE. MY CAR HAS NOT SHOWN SYMPTOMS, BUT THAT'S NOT THE POINT. MY VIN IS ON RECALL LIST. RECALL NOTICE ATTACHED.

Owner-reported narrative. 1,300 miles reported. Look up ODI 10994562 at NHTSA ↗

Owner report 11055519 · 2017-12-19 (December 19, 2017)

CAR WAS POWERED ON, PUT IN REVERSE AND WE BEGAN BACKING DOWN A STEEP DRIVEWAY. PART OF THE WAY DOWN THE MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND POWER BRAKES AND COULD NOT OPERATE THE GEAR SHIFTER. WE COULD NOT GET THE VEHICLE TO RESTART ON THE HILL BUT WERE ABLE TO ROLL DOWN TO THE BOTTOM. ONCE AT THE BOTTOM WE WERE ABLE TO RESTART THE VEHICLE NORMALLY.

Owner-reported narrative. 1,300 miles reported. Look up ODI 11055519 at NHTSA ↗

Owner report 11055518 · 2017-12-19 (December 19, 2017)

THE CAR HAD BEEN OPERATING NORMALLY WHILE DRIVING FOR ABOUT 15 MINUTES WHEN WE REALIZED WE MISSED A TURN AND DECIDED TO TURN AROUND USING A DRIVEWAY. THE CAR WAS NEVER SWITCHED OUT OF DRIVE. AFTER TURNING AROUND WE STARTED ACCELERATING TO CROSS THE TWO LANE ROAD AND THEN ALL MOTIVE POWER CUT OUT, WE LOST POWER STEERING AND COULD NOT OPERATE THE GEAR SHIFTER. THE VEHICLE STALLED, DANGEROUSLY BLOCKING BOTH LANES OF TRAFFIC WITH THREE CHILDREN AND TWO ADULTS INSIDE. WE GOT EVERYONE OUT OF THE VEHICLE AND OFF OF THE ROAD. A FEW MINUTES LATER AFTER …

Owner-reported narrative. 2,000 miles reported. Look up ODI 11055518 at NHTSA ↗

Owner report 11442778 · 2021-12-06 (December 6, 2021)

While driving at 60mph, vehicle shut off and would not allow me to accelerate. Error message displayed on speedometer, vehicle must be in park to shift gears. The PRNDL blue LED was flashing as well. Several indicator lights on my dashboard illuminated too. Vehicle has approximately 9300 miles on it. This is a pacifica e-hybrid. After pulling off the road I was able to restart and the van worked in “limp home” mode with the red turtle displayed. I then limped the van to a gas station, shut off the van, topped off the fuel tank which had bee…

Owner-reported narrative. Look up ODI 11442778 at NHTSA ↗

Owner report 11631358 · 2024-12-18 (December 18, 2024)

While driving on a road, vehicle came to a sudden stop and began bucking wildly. Dash indicator said to place vehicle in park, but gear selector knob was unresponsive the first few tries, but was eventually successful. Attempted to put in drive to move from roadway and vehicle began bucking again, bucking continued regardless of gear selected. Attempted to place vehicle in neutral for tow truck, and bucking continued in neutral. Two children and two adults were placed in danger when the vehicle came to a sudden stop on a road and could not be …

Owner-reported narrative. Look up ODI 11631358 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2017
6
2018
6
2019
2
2020
2
2021
1
2022
0
2023
0
2024
0
2025
1
2026
2
Recall campaigns data
CategoryCount
20176
20186
20192
20202
20211
20220
20230
20240
20251
20262

2017: 6; 2018: 6; 2019: 2; 2020: 2; 2021: 1; 2022: 0; 2023: 0; 2024: 0; 2025: 1; 2026: 2

Year-by-year records

Chrysler PACIFICA PLUG-IN HYBRID model-year comparison
Model yearComplaintsRecallsChange in recalls
2017796Not available
201822360
2019452-4
20205820
2021261-1
20221150-1
20234000
20242600
202511+1
202602+1