2019 Chrysler PACIFICA PLUG-IN HYBRID: complaints, problems and recalls

SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911

Owner-reported narrative. 550 miles reported. Look up ODI 11181367 at NHTSA ↗

THE HANDS-FREE AND BLUETOOTH FEATURE OF MY RADIO STOPPED WORKING 3 MONTHS AGO. I HAVE BEEN IN TO CHRYSLER SERVICE IN FORT COLLINS FIVE TIMES TO HAVE IT FIXED. THE LAST TIME WAS TWO WEEKS AGO AND THEY SAID THEY WERE GOING TO JUST ORDER A NEW RADIO. I STILL HAVEN'T HEARD ANYTHING FROM THEM. THE SERVICE MANAGER, BOB LEE, SAYS IT'S CHRYSLER'S FAULT. I JUST WANT THIS THING FIXED. 3 MONTHS IS JUST RIDICULOUS. THIS IS AS MUCH A SAFETY PROBLEM AS IT IS AN INCONVENIENCE.

Owner-reported narrative. 7,000 miles reported. Look up ODI 11234476 at NHTSA ↗

PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTE…

Owner-reported narrative. 660 miles reported. Look up ODI 11244431 at NHTSA ↗

LANE SENSE BEHAVES ERRATICALLY IN CERTAIN CIRCUMSTANCES; ALERTS LOUDLY AND REQUEST HANDS BE PLACED ON THE STEERING WHEEL WHEN THEY ARE ALREADY ON THE WHEEL AND AM TRAVELING SAFELY WITHIN A LANE; NO LANE CHANGES. HAS ALERTED IN DRIVEWAY AS WELL AND ALERTED FOR SERVICE. TOOK TO DEALER AND THEY COULD NOT REPLICATED OR DETERMINE PROBLEM. THEY PROVIDED INFORMATIONAL FLYER ON LANE SENSE BUT IT DOES NOT MATCH REPORTED CONDITIONS/ALERTS I RECEIVED ON AUTO'S CONSOLE. CONSISTENTLY FAILS AND BEHAVES ERRATICALLY GOING NORTHBOUND ON GOLDEN GATE BRIDGE - IN …

Owner-reported narrative. 3,000 miles reported. Look up ODI 11252502 at NHTSA ↗

ON INTERSTATE HIGHWAY LEFT LANE AT 65MPH, CHECK ENGINE LIGHT COMES ON, RED PLUG-IN LIGHT COMES ON, AND CAR SLOWS TO A STOP IN LANE. CAR DOES NOT TURN BACK ON AFTER SEVERAL ATTEMPTS. AFTER FIVE MINUTES, CAR STARTS AGAIN. CHECK ENGINE LIGHT REMAINS ON. STALLING RECALL NOT FOUND FOR THIS VIN, BUT IS IN MANUFACTURE DATE RANGE OF RECALL.

Owner-reported narrative. 8,088 miles reported. Look up ODI 11254291 at NHTSA ↗

TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA HYBRID. WHILE DRIVING 73 MPH, THE "STOP SAFELY, THE VEHICLE WILL SHUT OFF SOON" WARNING MESSAGE APPEARED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD BEFORE THE IGNITION TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIMMY BRITT CHEVROLET BUICK GMC (LOCATED AT 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THERE WERE ALSO 113 ERROR CODES. THE VEHICLE WAS NOT REPAIRED.…

Owner-reported narrative. 730 miles reported. Look up ODI 11255840 at NHTSA ↗

THE NAVIGATION SYSTEM IN THE VEHICLE SHOWED AN INCORRECT LOCATION BY SEVERAL HUNDRED MILES. I TOOK THE VEHICLE IN FOR WARRANTY SERVICE AND THE DEALER ATTEMPTED TO PERFORM AN UPDATE. ACCORDING TO THE DEALER THE UPDATE FAILED AND THEY WOULD NEED TO CONTACT CHRYSLER FOR REPAIR. I HAVE CONTACTED FCA MULTIPLE TIMES WITH NO RESPONSE. I NOW HAVE NO RADIO WHATSOEVER, NO CLIMATE SYSTEM, NO BACKUP CAMERA OR ANY OTHER FEATURES THAT OPERATE THRU THE RADIO TOUCHSCREEN.

Owner-reported narrative. 13,860 miles reported. Look up ODI 11297170 at NHTSA ↗

THE SLIDING DOORS AND THE TRUNK DOOR OPENED AT THE SAME TIME WHEN NO DOOR/TRUNK OPEN BUTTONS WERE PRESSED. THIS IS THE 2ND TIME IT HAPPENED. FIRST TIME IN THE CHRYSLER SHOWROOM AND 2ND AT A PARKING LOT, BOTH TIME WHEN THE CAR WAS NOT IN MOTION. THE CAR WAS STARTED, REVERSE GEAR WAS APPLIED AND ALL THE SLIDING AND TRUNK DOORS OPENED AT THE SAME TIME WITH PASSENGERS INSIDE.

Owner-reported narrative. Look up ODI 11311174 at NHTSA ↗

Reported: 2020-06-09 (June 9, 2020)

Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Reported: 2024-07-18 (July 18, 2024)

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Consequence: A vehicle fire increases the risk of injury.

Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.