2019 Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
45 owner complaints analyzed
2 distinct recall campaigns
10,974 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 14 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 21 of 45 complaints (46.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 10 | 22.2% |
| Transmission and shifting | 9 | 20.0% |
| Engine operation | 4 | 8.9% |
| Braking behavior | 4 | 8.9% |
| Steering behavior | 4 | 8.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 21 |
| Power Train | 15 |
| Unknown Or Other | 14 |
| Engine | 13 |
| Hybrid Propulsion System | 5 |
| Fuel/Propulsion System | 4 |
| Steering | 3 |
| Vehicle Speed Control | 3 |
Electrical System: 21; Power Train: 15; Unknown Or Other: 14; Engine: 13; Hybrid Propulsion System: 5; Fuel/Propulsion System: 4; Steering: 3; Vehicle Speed Control: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 9; 25,000 to 49,999: 3; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (9). 31 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 6 |
| 2020 | 6 |
| 2022 | 12 |
| 2023 | 8 |
| 2024 | 8 |
| 2025 | 5 |
2019: 6; 2020: 6; 2022: 12; 2023: 8; 2024: 8; 2025: 5
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 10 complaint narratives. Transmission and shifting appears in 9 complaint narratives. Engine operation appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11181367 · 2019-02-20 (February 20, 2019)
SMOKE AND FOUL ROTTEN EGG SMELL COMING FROM DRIVER REAR QUARTER PANEL WHERE BATTERY SITS. FIRE DEPARTMENT CAME OUT AND REMOVED PANELING AND BATTERY WAS FOUND TO BE EXTREMELY OVERHEATED. VEHICLE WAS PLUGGED IN CHARGING WHEN THIS COURTED IN OUR GARAGE. I IMMEDIATELY UNPLUGGED IT AND CALLED 911
Owner-reported narrative. 550 miles reported. Look up ODI 11181367 at NHTSA ↗
Owner report 11478576 · 2022-08-10 (August 10, 2022)
Driving along on Aug 2nd and at about 30 mph all electrical systems turned off, acc, blind spot, automatic braking etc, it went into limp mode and I had to pull over. The dealer installed a few updates and reset the codes. I drove it three more days and then it happened all over again this past Sunday the 7th
Owner-reported narrative. Look up ODI 11478576 at NHTSA ↗
Owner report 11255840 · 2019-09-16 (September 16, 2019)
TL* THE CONTACT OWNS A 2019 CHRYSLER PACIFICA HYBRID. WHILE DRIVING 73 MPH, THE "STOP SAFELY, THE VEHICLE WILL SHUT OFF SOON" WARNING MESSAGE APPEARED. THE CONTACT PARKED THE VEHICLE ON THE SIDE OF THE ROAD BEFORE THE IGNITION TURNED OFF. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS TOWED TO JIMMY BRITT CHEVROLET BUICK GMC (LOCATED AT 1011 TOWN CREEK BLVD, GREENSBORO, GA 30642, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE AND TRANSMISSION NEEDED TO BE REPLACED. THERE WERE ALSO 113 ERROR CODES. THE VEHICLE WAS NOT REPAIRED.…
Owner-reported narrative. 730 miles reported. Look up ODI 11255840 at NHTSA ↗
Owner report 11365774 · 2020-10-22 (October 22, 2020)
WHILE DRIVING CAR ON CITY STREET STARTED TO HESITATE WITH POWER, SO PULLED OFF ROAD AND PUT IN PARK. THEN WAS UNABLE TO TAKE CAR OUT OF PARK OR SHIFT IN ANY WAY. BLUE LIGHT JUST FLASHED. WASN'T ABLE TO SHUT THE CAR OFF AND THE CAR HAD TO BE TOWED TO THE DEALER WHILE STILL RUNNING. MESSAGE SAID 'TRANSMISSION". THIS HAPPENED TWICE WITH THE FIRST OCCURENCE BEING JUST SHORTLY AFTER PURCHASE. VEHICLE HAS BEEN AT DEALER FOR 44 DAYS AND IS STILL NOT FIXED.
Owner-reported narrative. 32,000 miles reported. Look up ODI 11365774 at NHTSA ↗
Owner report 11254291 · 2019-09-09 (September 9, 2019)
ON INTERSTATE HIGHWAY LEFT LANE AT 65MPH, CHECK ENGINE LIGHT COMES ON, RED PLUG-IN LIGHT COMES ON, AND CAR SLOWS TO A STOP IN LANE. CAR DOES NOT TURN BACK ON AFTER SEVERAL ATTEMPTS. AFTER FIVE MINUTES, CAR STARTS AGAIN. CHECK ENGINE LIGHT REMAINS ON. STALLING RECALL NOT FOUND FOR THIS VIN, BUT IS IN MANUFACTURE DATE RANGE OF RECALL.
Owner-reported narrative. 8,088 miles reported. Look up ODI 11254291 at NHTSA ↗
Owner report 11492881 · 2022-11-09 (November 9, 2022)
On two occasions, my Pacifica Hybrid van lost electrical power and stalled while driving at high speed on the highway. In each case I was able to safely coast the vehicle over to a breakdown lane but the experiences were terrifying for my family and I. After stalling the vehicle remained frozen in a strange electrical system status and would not restart. Eventually I was able to get the system to restart by pulling and replacing fuses. To do this in a narrow breakdown lane while semi trucks are flying by at high speed was, again, terrifying.
Owner-reported narrative. Look up ODI 11492881 at NHTSA ↗
Owner report 11244431 · 2019-08-16 (August 16, 2019)
PACIFICA HYBRID, TWO INCIDENTS: FIRST WAS ON FREEWAY, FAST LANE, DRIVING NORMALLY WITH ACTIVE CRUISE CONTROL. THE CAR SUDDENLY SHUT DOWN ALL ACCELERATION AND SLOWED. I WAS ABLE TO PRESS THE BRAKE AND STOP. THE FRONT CONSOLE LIT UP WITH MANY WARNINGS INCLUDING THE FRONTAL COLLISION WARNINGS. I WAS NOT CLOSE TO CAR IN FRONT OF ME BUT A MOTORCYCLE HAD SPLIT LANE PASSED ME VERY CLOSELY AND CUT IN. I HAD TO POWER OFF MY CAR AND START IT TWICE BEFORE IT WOULD GO FORWARD. I TOOK CAR FOR SERVICE, CHRYSLER DEALER FOUND NOTHING WRONG, REPLACED A COMPUTE…
Owner-reported narrative. 660 miles reported. Look up ODI 11244431 at NHTSA ↗
Owner report 11252502 · 2019-08-30 (August 30, 2019)
LANE SENSE BEHAVES ERRATICALLY IN CERTAIN CIRCUMSTANCES; ALERTS LOUDLY AND REQUEST HANDS BE PLACED ON THE STEERING WHEEL WHEN THEY ARE ALREADY ON THE WHEEL AND AM TRAVELING SAFELY WITHIN A LANE; NO LANE CHANGES. HAS ALERTED IN DRIVEWAY AS WELL AND ALERTED FOR SERVICE. TOOK TO DEALER AND THEY COULD NOT REPLICATED OR DETERMINE PROBLEM. THEY PROVIDED INFORMATIONAL FLYER ON LANE SENSE BUT IT DOES NOT MATCH REPORTED CONDITIONS/ALERTS I RECEIVED ON AUTO'S CONSOLE. CONSISTENTLY FAILS AND BEHAVES ERRATICALLY GOING NORTHBOUND ON GOLDEN GATE BRIDGE - IN …
Owner-reported narrative. 3,000 miles reported. Look up ODI 11252502 at NHTSA ↗
Owner report 11339417 · 2020-07-14 (July 14, 2020)
THIS INVOLVES A 2019 CHRYSLER PACIFICA PLUG-IN HYBRID. WHILE TRAVELING AT 80 MPH WITH DYNAMIC CRUISE CONTROL ENGAGED, THE VEHICLE SUDDENLY LOST ALL PROPULSION. THE INTERNAL COMBUSTION ENGINE WAS OFF, AND NO POWER CAME FROM THE ELECTRIC MOTOR. THE AIR CONDITIONING ALSO TURNED OFF. DESPITE PRESSING THE ACCELERATOR, THERE WAS NO POWER AT ALL. THE VEHICLE WAS ONLY COASTING, AND LOST SPEED RAPIDLY. DESPITE LOSING PROPULSION, I NEVER FELT LIKE I LOST BRAKES OR STEERING. DESPITE THIS, I FELT VERY UNSAFE AS I WAS TRAVELING AT HIGHWAY SPEED IN THE MIDDL…
Owner-reported narrative. 21,200 miles reported. Look up ODI 11339417 at NHTSA ↗