2018 Chrysler PACIFICA PLUG-IN HYBRID: complaints, problems and recalls

ACTIVE CRUISE CONTROL FAILS TO DETECT THE VEHICLE IN FRONT. IT HAPPENS AT LEAST ONCE A DAY. ITS DOES NOT CONVEY CONFIDENCE ON THE SYSTEM.

Owner-reported narrative. 500 miles reported. Look up ODI 11045986 at NHTSA ↗

I WAS PASSING A SLOW MOVING MOTOR HOME ON STATE ROAD 19 OCALA NATIONAL FOREST . IN THE MIDDLE OF MY PASS THE ENGINE CUT OFF. I HAD ENOUGH SPEED TO FINISH MY PASS SAFELY AND PULL TO THE SIDE OF ROAD. ALL THE PANEL LIGHTS WERE FLASHING AND THE CAR WOULD NOT RESTART. I CALLED ROADSIDE ASSISTANCE CHRYSLER AND AFTER FOUR HOURS THE VEHICLE WAS TOWED TO THE NEAREST CHRYSLER DEALER. THE CAR HAS BEEN AT BECK PALATKA FLORIDA, CHRYSLER SINCE APRIL FIRST. THEY INFORMED AFTER FIVE DAYS THAT THEY WERE NOT EQUIPPED TO HANDLE REPAIRS BECAUSE OF THE NEW TECHNOL…

Owner-reported narrative. 3,300 miles reported. Look up ODI 11084554 at NHTSA ↗

OUR THEATER SYSTEM HAS NOT WORKED PROPERLY SINCE WE PURCHASED THE NEW VEHICLE 4 MONTHS AGO. THE CAR IS AT THE DEALERSHIP FOR REPAIR, BUT THE SOFTWARE PATCHES HAVE NOT WORKED AND HAVE CORRUPTED THE ENTIRE SYSTEM. CHRYSLER DOES NOT KNOW HOW TO FIX THE PROBLEM OR WHAT IS CAUSING THE ISSUE. MY BRAND NEW $50,000+ VEHICLE HAS BEEN SITTING AT THE DEALERSHIP WITH NO EXPECTATION ON WHEN THE PROBLEM WILL BE FIXED.

Owner-reported narrative. Look up ODI 11091902 at NHTSA ↗

VEHICLE UCONNECT SCREEN LOCKS ONTO FORWARD IMAGE WHILE MOVING FORWARD DOWN THE ROAD OR GOES BLACK ELIMINATING THE ABILITY TO ACCESS ANY OF THE CLIMATE CONTROL OR SOS FEATURES. EXTREMELY DISTRACTING AND REQUIRES VEHICLE TO BE PULLED OVER AND RESTARTED TO CLEAR.

Owner-reported narrative. 300 miles reported. Look up ODI 11097723 at NHTSA ↗

WHILE CRUISE CONTROL IS ENGAGED IF A VEHICLE IS ALREADY STOPPED WHEN YOU COME UPON IT, LIKE AT TRAFFIC LIGHT, WHILE YOU ARE APPROACHING THE VEHICLE WILL NOT ENGAGE THE BRAKES AS APPOSED TO WHEN YOU ARE BOTH MOVING AND THE VEHICLE IN FRONT SLOWS TO A STOP. ALSO, THE SCREEN THAT SHOWS THE 360 CAMERA AND OTHER APPS FREEZES UP RANDOMLY, MOSTLY WHILE USING THE CAMERA WHILE NOT IN REVERSE, BOTH WHEN THE VEHICLE IS MOVING AND STOPPED. *TT

Owner-reported narrative. 1,283 miles reported. Look up ODI 11101467 at NHTSA ↗

I PURCHASED THE 2018 CHRYSLER PACIFICA HYBRID IN DECEMBER 2018. IN FEBRUARY 2018 AT ABOUT 3500 MILES, THE VEHICLE'S ENGINE LIGHT TURNED ON AND THE ENGINE SOUNDED LOUD. I TOOK THE VEHICLE TO THE DEALERSHIP AND WAS INFORMED THAT A PIN WAS MISSING FROM THE EXHAUST CAMSHAFT PHASER. THE PIN WAS NOT INSTALLED WITH THE MANUFACTURE OF THE VEHICLE ACCORDING TO THE TECHNICIAN. THE EXHAUST CAMSHAFT WAS REPLACED ALONG WITH A CAMSHAFT PHASER, OIL CONTROL SOLENOID, AND CYLINDER HEAD COVER GASKET. SUBSEQUENTLY, THE TRANSMISSION FAILED AND WAS REPLACED …

Owner-reported narrative. 3,500 miles reported. Look up ODI 11103765 at NHTSA ↗

WHILE DRIVING AT APPROXIMATELY 55MPH, ON AN OVERPASS RAMP CONNECTING TWO DIFFERENT FREEWAYS, DRIVING UPHILL AROUND A BROAD TURN, THE CAR SUDDENLY BECAME NON-RESPONSIVE TO PUMPING THE GAS PEDAL OR APPLYING THE BREAKS. STEERING WAS STILL POSSIBLE. I TURNED ON THE HAZARD LIGHTS AND CONTINUED TO STEER THE CAR AROUND THE BEND AS IT DECELERATED (IT WAS 25MPH OR LESS BEFORE I GOT IT RESTARTED). CONCURRENTLY, I SHIFTED INTO REVERSE (I INTENDED TO TURN THE KNOB TO NEUTRAL BUT OVERSHOT DUE TO NERVES), THEN BACK INTO NEUTRAL, AND BACK INTO DRIVE. AT THAT …

Owner-reported narrative. 3,000 miles reported. Look up ODI 11112040 at NHTSA ↗

I TOOK MY VAN IN FOR RECALL AND WAS FIXED ON 7/16/18 FOR CRUISE CONTROL PROBLEM. EVERYDAY SINCE THE FAN COMES ON WHILE PARKED IN THE GARAGE AND CHARGING (LEVEL 2) AT A VERY HIGH NOISE LEVEL. ROLLER COASTER TYPE NOISE. YOU CAN HEAR IT ALL OVER THE HOUSE. CAR SOUNDS LIKE IT IS GOING TO EXPLODE. NEVER HAPPENED BEFORE THE RECALL FIX FOR CRUISE CONTROL. VIDEOS OF SAME TYPE OF PROBLEM ARE ON THE FACEBOOK GROUP FOR THIS CAR. SEARCH FOR "CHRYSLER PACIFICA PLUG-IN HYBRID". I ALSO VIDEOTAPED THE CAR MAKING THE NOISE BUT WON'T BE ABLE TO UPLOAD SUC…

Owner-reported narrative. 4,900 miles reported. Look up ODI 11112538 at NHTSA ↗

Reported: 2018-08-09 (August 9, 2018)

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.

Consequence: A vehicle stall can increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

Reported: 2018-10-19 (October 19, 2018)

Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.

Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.

Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.

Reported: 2019-02-28 (February 28, 2019)

Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.

Consequence: A control arm separation could increase the risk of a crash.

Remedy: Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage, replacing the components as necessary. The right front lower control arm knuckle pinch bolt will be replaced with a larger-diameter pinch bolt. These repairs will be performed free of charge. The recall began April 26, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V15.

Reported: 2020-06-09 (June 9, 2020)

Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

Reported: 2022-02-11 (February 11, 2022)

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.

Consequence: A vehicle fire increases the risk of injury.

Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.

Reported: 2024-07-18 (July 18, 2024)

Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

Consequence: A vehicle fire increases the risk of injury.

Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.