2020 Chrysler PACIFICA PLUG-IN HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
58 owner complaints analyzed
2 distinct recall campaigns
27,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 9 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 25 of 58 complaints (43.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 19 | 32.8% |
| Transmission and shifting | 10 | 17.2% |
| Engine operation | 8 | 13.8% |
| Braking behavior | 8 | 13.8% |
| Steering behavior | 4 | 6.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 25 |
| Engine | 22 |
| Power Train | 17 |
| Fuel/Propulsion System | 10 |
| Unknown Or Other | 7 |
| Service Brakes | 6 |
| Seats | 4 |
| Vehicle Speed Control | 4 |
Electrical System: 25; Engine: 22; Power Train: 17; Fuel/Propulsion System: 10; Unknown Or Other: 7; Service Brakes: 6; Seats: 4; Vehicle Speed Control: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 1; 50,000 to 74,999: 4; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 49 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 1 |
| 2021 | 8 |
| 2022 | 13 |
| 2023 | 19 |
| 2024 | 13 |
| 2025 | 4 |
2020: 1; 2021: 8; 2022: 13; 2023: 19; 2024: 13; 2025: 4
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 19 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Engine operation appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11350322 · 2020-08-19 (August 19, 2020)
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE…
Owner-reported narrative. Look up ODI 11350322 at NHTSA ↗
Owner report 11395480 · 2021-02-09 (February 9, 2021)
BRAKES DID NOT ENGAGE WHEN PRESSED, LEADING TO COLLISION WITH CARS IN FRONT OF US BECAUSE VEHICLE DID NOT STOP.
Owner-reported narrative. 300 miles reported. Look up ODI 11395480 at NHTSA ↗
Owner report 11408305 · 2021-04-15 (April 15, 2021)
THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK O…
Owner-reported narrative. 11,000 miles reported. Look up ODI 11408305 at NHTSA ↗
Owner report 11422968 · 2021-06-30 (June 30, 2021)
On my Pacifica Hybrid the vehicle drivetrain loses all power and requires the driver put the vehicle in PARK and TURN OFF the ignition and START the vehicle again. Typically this happens when BOTH of the following conditions are met: 1) battery for the hybrid drivetrain, not the 12v accessory battery, runs to 0% or less than 1% state of charge 2) hard braking or sudden braking or braking when going down a hill. The hard braking seems to overwhelm the recharging system when the battery is at 0% causing a powertrain shutdown and all kinds of …
Owner-reported narrative. Look up ODI 11422968 at NHTSA ↗
Owner report 11425240 · 2021-07-17 (July 17, 2021)
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
Owner-reported narrative. Look up ODI 11425240 at NHTSA ↗
Owner report 11427780 · 2021-08-04 (August 4, 2021)
The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 5 mph, the front windshield wiper arms started to malfunction. The contact stated that the driver’s side wiper arm seized and caused damage to the body of the vehicle. The vehicle was diagnosed and repaired. The manufacturer was informed of the failure and advised the contact to file a complaint. The failure mileage was approximately 13,500.
Owner-reported narrative. 13,500 miles reported. Look up ODI 11427780 at NHTSA ↗
Owner report 11432223 · 2021-09-08 (September 8, 2021)
Husband was driving the vehicle on a highway during a road trip and it turned off while he was driving. It generated a “charge fault” message on my phone (uConnect). He pulled over to the shoulder, had to start it again, got going, and it died again. He managed to limp it into the nearest town, we had to pay to have it towed and rent a car to get our family home. Vehicle has fewer than 8,000 miles on it, was purchased new December 2020.
Owner-reported narrative. Look up ODI 11432223 at NHTSA ↗
Owner report 11437216 · 2021-10-18 (October 18, 2021)
While driving on electric only power at highway speeds, the van stalled. The dash showed "put vehicle in park to restart" and I had to pull over with no ability to accelerate, come to a complete stop, and place the vehicle in park in order to start the van again. This happened several times, the dealership was unable to recreate the stalling issue, but found two codes stored from the check engine light coming on just prior to the stalling: P0A43 - Drive Motor A Position Sensor Circuit Intermittent P0A3F - Drive Motor A Position Sensor Circuit …
Owner-reported narrative. Look up ODI 11437216 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
20V334000 · Electrical System:Wiring:Interior/Under Dash | Electrical System:12v/24v/48v Battery:Cables
Reported: 2020-06-09 (June 9, 2020)
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
NHTSA campaign record ↗24V538000 · Hybrid Propulsion System
Reported: 2024-07-18 (July 18, 2024)
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
NHTSA campaign record ↗