2021 Chrysler PACIFICA PLUG-IN HYBRID: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
26 owner complaints analyzed
1 distinct recall campaigns
34,784 mi median reported failure mileage
Scope: 2021 model year. Data snapshot: . 18 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 12 of 26 complaints (46.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 12 | 46.2% |
| Engine operation | 7 | 26.9% |
| Transmission and shifting | 2 | 7.7% |
| Braking behavior | 2 | 7.7% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 12 |
| Hybrid Propulsion System | 11 |
| Back Over Prevention | 8 |
| Engine | 5 |
| Power Train | 3 |
| Electrical System:Propulsion System:Inverter | 1 |
Electrical System: 12; Hybrid Propulsion System: 11; Back Over Prevention: 8; Engine: 5; Power Train: 3; Electrical System:Propulsion System:Inverter: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 11; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (11). 8 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2022 | 1 |
| 2023 | 12 |
| 2024 | 6 |
| 2025 | 6 |
| 2026 | 1 |
2022: 1; 2023: 12; 2024: 6; 2025: 6; 2026: 1
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 12 complaint narratives. Engine operation appears in 7 complaint narratives. Transmission and shifting appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11494618 · 2022-11-22 (November 22, 2022)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at slower speeds, the service charging station light illuminated, and the vehicle stalled. The contact stated that after waiting for 10 to 15 minutes, he was able to restart the vehicle. The contact also stated that the check engine warning light intermittently illuminated. The vehicle was taken to the dealer where it had not yet been diagnosed. The vehicle was not repaired. the manufacturer was not notified of the failure. The failure mileage was approximately 2…
Owner-reported narrative. 20,000 miles reported. Look up ODI 11494618 at NHTSA ↗
Owner report 11503765 · 2023-01-26 (January 26, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Owner-reported narrative. Look up ODI 11503765 at NHTSA ↗
Owner report 11504353 · 2023-01-30 (January 30, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(N) to park(P) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be repla…
Owner-reported narrative. 25,886 miles reported. Look up ODI 11504353 at NHTSA ↗
Owner report 11504937 · 2023-02-01 (February 1, 2023)
The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Owner-reported narrative. Look up ODI 11504937 at NHTSA ↗
Owner report 11505811 · 2023-02-06 (February 6, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the check engine warning light illuminated. The contact then stated that the front panel electrically started to malfunction, and the vehicle interm…
Owner-reported narrative. 6,100 miles reported. Look up ODI 11505811 at NHTSA ↗
Owner report 11506015 · 2023-02-07 (February 7, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The contact stated that the dealer checked the comput…
Owner-reported narrative. Look up ODI 11506015 at NHTSA ↗
Owner report 11510041 · 2023-03-03 (March 3, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from Carfax of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 MPH, the vehicle lost motive power with the Service Charging System and Shift to Park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the Auto S…
Owner-reported narrative. 34,374 miles reported. Look up ODI 11510041 at NHTSA ↗
Owner report 11510532 · 2023-03-07 (March 7, 2023)
The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to switch to the electrical system at initial start-up intermittently, and instead used fuel. The sensor to detect the temperature and cooling for the ba…
Owner-reported narrative. 31,000 miles reported. Look up ODI 11510532 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
24V538000 · Hybrid Propulsion System
Reported: 2024-07-18 (July 18, 2024)
Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.
NHTSA campaign record ↗