2020 Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
58 owner complaints analyzed
2 distinct recall campaigns
27,000 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 9 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 25 of 58 complaints (43.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 19 | 32.8% |
| Transmission and shifting | 10 | 17.2% |
| Engine operation | 8 | 13.8% |
| Braking behavior | 8 | 13.8% |
| Steering behavior | 4 | 6.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 25 |
| Engine | 22 |
| Power Train | 17 |
| Fuel/Propulsion System | 10 |
| Unknown Or Other | 7 |
| Service Brakes | 6 |
| Seats | 4 |
| Vehicle Speed Control | 4 |
Electrical System: 25; Engine: 22; Power Train: 17; Fuel/Propulsion System: 10; Unknown Or Other: 7; Service Brakes: 6; Seats: 4; Vehicle Speed Control: 4
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 4; 25,000 to 49,999: 1; 50,000 to 74,999: 4; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (4). 49 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2020 | 1 |
| 2021 | 8 |
| 2022 | 13 |
| 2023 | 19 |
| 2024 | 13 |
| 2025 | 4 |
2020: 1; 2021: 8; 2022: 13; 2023: 19; 2024: 13; 2025: 4
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 19 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Engine operation appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11350322 · 2020-08-19 (August 19, 2020)
TL* THE CONTACT OWNS A 2020 CHRYSLER PACIFICA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V334000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH POWAY CHRYSLER JEEP DODGE DEALER (13811 POWAY ROAD, POWAY, CA 92064), AND WAS INFORMED THAT PARTS WOULD BE AVAILABLE IN APPROXIMATELY FOUR WEEKS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPE…
Owner-reported narrative. Look up ODI 11350322 at NHTSA ↗
Owner report 11408305 · 2021-04-15 (April 15, 2021)
THE VEHICLE IS AN ELECTRIC AND GAS HYBRID VEHICLE. WHILE DRIVING THE VEHICLE AT HIGHWAY SPEEDS, THE VEHICLE GOES COMPLETELY DEAD. THERE IS NO POWER TO ACCELERATE, NO POWER STEERING, REDUCED BRAKING. THIS HAPPENED IN JUNE OF 2020 AND THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP. THE DEALERSHIP HAD THE VEHICLE FOR APPROX. 3 WEEKS TO REPAIR AND A NEW ELECTRICAL INVERTER WAS INSTALLED. A SIMILAR EVENT HAPPENED ON 04-13-2021, HOWEVER THIS TIME ONCE THE VEHICLE WENT DEAD AND THE VEHICLE COASTED TO A STOP, AFTER TRYING TO TURN THE VEHICLE BACK O…
Owner-reported narrative. 11,000 miles reported. Look up ODI 11408305 at NHTSA ↗
Owner report 11425240 · 2021-07-17 (July 17, 2021)
Vehicle shut off engine and directed driver to shift to park while driving at full speed on interstate highway. After coasting to emergency lane and shifting to park the vehicle restarted. The vehicle is currently at the dealership.
Owner-reported narrative. Look up ODI 11425240 at NHTSA ↗
Owner report 11437216 · 2021-10-18 (October 18, 2021)
While driving on electric only power at highway speeds, the van stalled. The dash showed "put vehicle in park to restart" and I had to pull over with no ability to accelerate, come to a complete stop, and place the vehicle in park in order to start the van again. This happened several times, the dealership was unable to recreate the stalling issue, but found two codes stored from the check engine light coming on just prior to the stalling: P0A43 - Drive Motor A Position Sensor Circuit Intermittent P0A3F - Drive Motor A Position Sensor Circuit …
Owner-reported narrative. Look up ODI 11437216 at NHTSA ↗
Owner report 11395480 · 2021-02-09 (February 9, 2021)
BRAKES DID NOT ENGAGE WHEN PRESSED, LEADING TO COLLISION WITH CARS IN FRONT OF US BECAUSE VEHICLE DID NOT STOP.
Owner-reported narrative. 300 miles reported. Look up ODI 11395480 at NHTSA ↗
Owner report 11480330 · 2022-08-20 (August 20, 2022)
The vehicle, shortly after starting, says service charging system and loses power completely. Power steering goes out along with any brake assist and no gas pedal power. I’ve almost hit several cars while trying to regain control of the vehicle. When I finally get it to stop, the work around I’ve found is to power off the car for a few minutes, power it back on, then it’ll work. But this happens about once a week. The dealer attempted a repair once but issue persists. We’re taking it back in. But based on online forums, this is a dangerous and …
Owner-reported narrative. Look up ODI 11480330 at NHTSA ↗