vehicle signal
U.S. public vehicle records

Ram PROMASTER problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

630 owner complaints analyzed

45 distinct recall campaigns

31,000 mi median reported failure mileage

Scope: 2014 to 2026 model years. Data snapshot: . 224 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Electrical System is the most frequently named component, appearing in 140 of 630 complaints (22.2%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Transmission and shifting9314.8%
Braking behavior8914.1%
Electrical and battery issues8413.3%
Steering behavior8413.3%
Engine operation274.3%
Fuel system concerns121.9%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Electrical System
140
Engine
115
Power Train
102
Unknown Or Other
76
Steering
73
Service Brakes
60
Engine And Engine Cooling
42
Back Over Prevention
28
Component breakdown data
CategoryCount
Electrical System140
Engine115
Power Train102
Unknown Or Other76
Steering73
Service Brakes60
Engine And Engine Cooling42
Back Over Prevention28

Electrical System: 140; Engine: 115; Power Train: 102; Unknown Or Other: 76; Steering: 73; Service Brakes: 60; Engine And Engine Cooling: 42; Back Over Prevention: 28

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
105
25,000 to 49,999
43
50,000 to 74,999
27
75,000 to 99,999
24
100,000 to 149,999
18
150,000 and above
7
Reported problems by failure mileage data
CategoryCount
Under 25,000105
25,000 to 49,99943
50,000 to 74,99927
75,000 to 99,99924
100,000 to 149,99918
150,000 and above7

Under 25,000: 105; 25,000 to 49,999: 43; 50,000 to 74,999: 27; 75,000 to 99,999: 24; 100,000 to 149,999: 18; 150,000 and above: 7

Under 25,000 miles has the most reports with usable mileage (105). 406 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2014
10
2015
17
2016
23
2017
22
2018
32
2019
31
2020
46
2021
41
2022
50
2023
49
2024
60
2025
88
2026
161
Complaints over time data
CategoryCount
201410
201517
201623
201722
201832
201931
202046
202141
202250
202349
202460
202588
2026161

2014: 10; 2015: 17; 2016: 23; 2017: 22; 2018: 32; 2019: 31; 2020: 46; 2021: 41; 2022: 50; 2023: 49; 2024: 60; 2025: 88; 2026: 161

Pattern summary

Electrical System leads the component reports. Transmission and shifting appears in 93 complaint narratives. Braking behavior appears in 89 complaint narratives. Electrical and battery issues appears in 84 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10572523 · 2014-03-15 (March 15, 2014)

IN LESS THEN 30 DAYS MINE HAS FAILED 21 TIMES DEALERS SAY NOTHING WRONG/NORMAL TO ALL PROBLEMS MOST THIS HAPPENED BEFORE 1500 MILES ON IT. NOW HAS 2300 MILES ON IT. 2500 159" HIGH ROOF 1) 2 NO STARTS. JUMPED AND STARTED. 2ND TIME IMMEDIATELY TURNED OFF AND UNHOOKED JUMP. IT RESTARTED. 2) HEATED MIRRORS DON'T HEAT 3) BACKUP CAMERA DOESN'T ALWAYS COME ON UNTIL GOING FORWARD 4) BACKUP CAMERA WAS STUCK ON FOR 2 DAYS 5) SEAT BELT WARNING CHIMED FOR 1 AND 1/2 DAYS 6) WIPER BLADE BROKE 7) SLIDER DOOR IS TOO HARD …

Owner-reported narrative. 450 miles reported. Look up ODI 10572523 at NHTSA ↗

Owner report 10690640 · 2015-02-25 (February 25, 2015)

THIS VAN IS A DIESEL VAN WITH AND AUTOMATIC MANUAL TRANSMISSION AND HAS NO PARK FOR THE TRANSMISSION SO THE ONLY PARKING SYSTEM IS THE HAND BRAKE. YOU CANNOT SHUT OF THE VAN AND PUT IT IN GEAR TO STOP IT AS IT WILL STILL ROLL, THIS IS IMPORTANT TO UNDERSTAND THAT THE ONLY WAY TO KEEP THIS VEHICLE FROM ROLLING IS THE HAND BRAKE. WHEN THE TEMPERATURE OUTSIDE FIRST DROPPED BELOW 30 DEGREES THE PARKING BRAKE WHEN SET WILL NOT RELEASE. THIS IS NOT ALL BECAUSE NOW THE PARKING BRAKE WILL LOCK UP WHEN YOU TRY TO BACK UP EVEN WHEN NOT ENGAGED AND WILL…

Owner-reported narrative. 2,500 miles reported. Look up ODI 10690640 at NHTSA ↗

Owner report 10585311 · 2014-04-28 (April 28, 2014)

AS SOON AS I TURNED ON THE CRUISE CONTROL SWITCH EVERY WARNING LIGHT ON THE DASH - ABS, SEATBELTS, BATTERY, EPC, AND OTHERS ALL LIT UP AS WELL AS THE CRUISE CONTROL ON LIGHT. I TOOK THE VEHICLE IN TO A DEALER IN GRAND RAPIDS, MI K&M NORTHFIELD DODGE AND THEY ARE UNABLE TO OBTAIN A PART. HOW WILL I KNOW IF THE AIRBAG, SEATBELT AND ABS SYSTEM IS WORKING PROPERLY OR IF IT IS A FALSE ALARM? CHRYSLER CORPORATION HAS PROMISED ME ANSWERS - AND A PART BUT AS OF THIS WRITING I HAVE NEITHER. I HESITATE TO DRIVE IT FOR FEAR THESE ITEMS MAY NOT BE WORK…

Owner-reported narrative. 299 miles reported. Look up ODI 10585311 at NHTSA ↗

Owner report 10618797 · 2014-08-04 (August 4, 2014)

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V032000 (VEHICLE SPEED CONTROL), NHTSA CAMPAIGN NUMBER: 14V034000, AND NHTSA CAMPAIGN NUMBER: 14V294000 (AIR BAGS , ELECTRICAL SYSTEM , EXTERIOR LIGHTING) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.

Owner-reported narrative. Look up ODI 10618797 at NHTSA ↗

Owner report 10863763 · 2016-05-07 (May 7, 2016)

I BOUGHT IT BRAND NEW AT 500 MILES THE BRAKES STARTED SQUEEZING, NUMEROUS TRIPS TO DEALER THEY SAY THERE MAY BE A RECALL AND WILL CONTACT ME NEVER HEARD BACK , REPLACE BRAKES AND ROTORS AT 38K MILES , NOW 70K MILES BRAKES AND ROTORS WORN OUT AGAIN, STOPPING EVERY THING ALWAYS SQUEALS EVEN WHEN NEW , 2ND LAY THERE SOME SORT OF SHORT SOME TIMES ALL POWER ON RADIO ETC GOES OFF BY IT SELF THAN COMES BACK ON AFTER SEVERAL MINUTES 3RD I COMPLAINED ABOUT THE BODY RUSTING AT 2500 MILES I'M VERY DISAPPOINTED AND WOULD NOT BY SUCH ANOTHER CHEAP VECH…

Owner-reported narrative. 500 miles reported. Look up ODI 10863763 at NHTSA ↗

Owner report 11207828 · 2019-05-15 (May 15, 2019)

VEHICLE WAS BROUGHT TO DEALERSHIP FOR A MINOR POWER STEERING FLUID LEAK, DEALER CLAIMED DEFECTIVE HOSE CONNECTOR AND REPLACED. DEALER NEGLECTED TO INSTALL V RESERVOIR CAP BACK ON TO THE VEHICLE , OVER SHORT PERIOD OF TIME WATER RUNOFF FROM THE RAIN ENTERED THE RESERVOIR AND CONTAMINATED AND THE POWER STEERING SYSTEM FAILED VEHICLE WAS BROUGHT BACK INTO THE DEALERSHIP, DEALERSHIP CLAIMED TO HAVE CORRECTED THE PROBLEM WITH A SYSTEM FLUSH AND FILL LESS THAN 1000 MILES AFTER THAT REPAIR POWER STEERING FAILED AGAIN WITH THE COMPLETE FAILURE OF T…

Owner-reported narrative. 72,000 miles reported. Look up ODI 11207828 at NHTSA ↗

Owner report 10760211 · 2015-08-30 (August 30, 2015)

PICK UP THE TRUCK FROM THE DEALERSHIP 2ND WEEK IN JAN 2015 MY BRAND NEW.2014 DODGE RAM PROMASTER WITHIN 2 WEEKS - I HAD THE EGR REPLACED ,LOSS OF POWER, POWER FLUCTUATION. DEF ( WHICH WAS FULL) READ EMPTY DASH LIGHT. ITS AUGUST NOW, I HAVE HAD 6 SERVICE FAILURES, ECU, PCM ,TURBO/SUPERCHARGE FAILURE. UNDER BOOST EGR.SYSTEM LOW OIL PRESSURE FAULT CODES, DEF WARNING ( WHICH WAS FULL). THE DEALERSHIP HAS TOLD ME ITS COMPUTER UPDATES NEEDED TO CORRECT THE PROBLEM. LAST WEEK, MID AUGUST, IN CALIFORNIA- SAME ISSUE AGAIN. LOSS POWER, POWER FLUCTUATI…

Owner-reported narrative. 1,100 miles reported. Look up ODI 10760211 at NHTSA ↗

Owner report 10953788 · 2017-02-10 (February 10, 2017)

TL* THE CONTACT OWNS A 2014 RAM PROMASTER. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER AND AN ABNORMAL FUEL ODOR. UPON INSPECTION, THE FUEL RAIL SHIFTED AND SPEWED FUEL ON THE ENGINE. THE VEHICLE WAS TOWED TO THE MECHANIC WHERE IT WAS CONFIRMED THAT THE FAILURE WAS DUE TO FUEL RAIL BOLT CORROSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.

Owner-reported narrative. 48,000 miles reported. Look up ODI 10953788 at NHTSA ↗

Owner report 11064865 · 2018-01-25 (January 25, 2018)

TL* THE CONTACT OWNS A 2014 RAM PROMASTER 2500 CARGO VAN. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED SEVERAL ELECTRICAL FAILURES. THE CONTACT STATED THAT THE SWITCH THAT ENGAGED THE FUEL PUMP SYSTEM TO DEACTIVATE IN THE EVENT OF A CRASH (TO KEEP THE CARGO VAN FROM CATCHING ON FIRE) FAILED. THE SWITCH ENGAGED INDEPENDENTLY SEVERAL TIMES, CAUSING THE CARGO VAN TO DEACTIVATE WHILE DRIVING APPROXIMATELY 15 MPH. THE CONTACT ALSO EXPERIENCED A FAILURE WITH THE LOW AND HIGH BEAM SWITCH. WHILE THE CONTACT ATTEMPTED TO SWITCH FROM LOW TO HIGH BEAM …

Owner-reported narrative. 500 miles reported. Look up ODI 11064865 at NHTSA ↗

Owner report 11494839 · 2022-11-25 (November 25, 2022)

Stalls when braking and when backing. Fuel pump continues to run with engine off.

Owner-reported narrative. Look up ODI 11494839 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2014
12
2015
12
2016
14
2017
10
2018
10
2019
9
2020
5
2021
8
2022
8
2023
5
2024
5
2025
4
2026
4
Recall campaigns data
CategoryCount
201412
201512
201614
201710
201810
20199
20205
20218
20228
20235
20245
20254
20264

2014: 12; 2015: 12; 2016: 14; 2017: 10; 2018: 10; 2019: 9; 2020: 5; 2021: 8; 2022: 8; 2023: 5; 2024: 5; 2025: 4; 2026: 4

Year-by-year records

Ram PROMASTER model-year comparison
Model yearComplaintsRecallsChange in recalls
20147112Not available
201560120
20163214+2
20175710-4
201837100
2019589-1
2020425-4
20211098+3
20226380
2023825-3
20241150
202564-1
2026240