2020 Ram PROMASTER: complaints, problems and recalls

BOTH OF MY RIGHT WHEELS HAD CRACK IN THEM I WAS LOSING AIR

Owner-reported narrative. Look up ODI 11375445 at NHTSA ↗

WHILE DRIVING USING THE BLUETOOTH HANDS FREE OPTION FOR PHONE CALLS AND NAVIGATION THE VEHICLE WILL INTERMITTENTLY DISCONNECT FORCING YOU TO PRESS A SERIES OF OPTIONS TO REMAKE THE CONNECTION WHICH TAKES YOUR EYES OFF THE ROAD AND CAUSES A DANGEROUS CONDITION. THE DEALER SERVICE CENTER STATES THAT IS THE WAY THE SYSTEM OPERATES AND THEY CANNOT FIX IT.

Owner-reported narrative. 5,200 miles reported. Look up ODI 11377214 at NHTSA ↗

TL* THE CONTACT OWNS A 2020 RAM PROMASTER. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED AND MAKING A LEFT TURN, THE ACCELERATOR PEDAL FRACTURED. THE VEHICLE WAS TOWED TO THE DEALER JOHNSON AUTO PLAZA, INC (12420 E 136TH AVE, BRIGHTON, CO 80601, (303)654-1940) WHERE THE ACCELERATOR PEDAL WAS INSPECTED AND REPAIRED. THE FAILURE RECURRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS REFERRED TO NHTSA FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROX…

Owner-reported narrative. 11,143 miles reported. Look up ODI 11388286 at NHTSA ↗

SECOND ROW SEAT BELTS REMAIN IN A LOCKED POSITION AND DO NOT PULL OUT, ARE INOPERABLE, AND REMAIN IN A LOCKED POSITION, THUS THERE IS NO WAY FOR US TO USE OUR SEATBELTS. THIS IS AN EXTREME SAFETY ISSUE.

Owner-reported narrative. 2,600 miles reported. Look up ODI 11406704 at NHTSA ↗

SEAT IS MISS LATCH ANCHORS FOR CAR SEAT.

Owner-reported narrative. 600 miles reported. Look up ODI 11408132 at NHTSA ↗

While traveling away from my home and over the course of 4,000 miles, the driver's and passenger sideview mirrors would intermittently blow inward suddenly. This impaired my ability to view anyone in my blind spots, but the passenger one was worse due to having to pull off the side of the road to pull it back into position. Both mirrors are powered but the buttons to make the mirror go back into position would not work when they were blown in. On 5/11/2021 @ approx. 6:20pm, I was driving on I-880S in Oakland, CA going 65mph . When I changed lan…

Owner-reported narrative. Look up ODI 11419177 at NHTSA ↗

Radio system, navigation, backup camera and associated telematic system failure. The radio in the RAM Promaster functions as a control center for many safety functions. It intermittently fails while driving the RAM Promaster. It has been in multiple (4) times for service. Replaced on 6/24/2021. Problem reoccurred on 8/12/2021. No solution at this time from Fiat - Chrysler (FCA). This is a problem that may be internal and does not report buss data. Safety put at risk with no camera functions or communications.

Owner-reported narrative. Look up ODI 11430219 at NHTSA ↗

The contact owns a 2020 Ram Promaster. The contact stated that while driving at approximately 25 MPH another vehicle in the opposite lane had crashed head on into his vehicle. The contact stated that the air bag did not deploy upon impact , however after he hit his head on the steering wheel , the air bag deployed. The contact stated he and the other driver did sustain head injuries, and required medical attention. The contact stated that a police report was filed and the ambulance arrived to transport them to the hospital. The contact stated t…

Owner-reported narrative. 19,100 miles reported. Look up ODI 11458154 at NHTSA ↗

Reported: 2020-06-25 (June 25, 2020)

Chrysler (FCA US LLC) is recalling certain 2020 Ram Promaster vans and 1500 pickups. The affected vehicles may have an improperly crimped diffuser in the side curtain airbag which may result in the diffuser detaching from the inflator in the event of an air bag deployment.

Consequence: In the event of a crash, if the diffuser detaches from the inflator during air bag deployment, the air bag may not inflate properly, increasing the risk of injury.

Remedy: FCA US will notify owners, and dealers will replace the side curtain air bag assemblies, free of charge. The recall began July 16, 2020. Owners may contact FCA US customer service at 1-800-853-1403. FCA US's number for this recall is W52.

Reported: 2023-04-27 (April 27, 2023)

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Consequence: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

Reported: 2025-08-26 (August 26, 2025)

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Consequence: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

Reported: 2025-10-23 (October 23, 2025)

Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Consequence: Electrical circuits that overheat increase the risk of a fire.

Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

Reported: 2025-12-17 (December 17, 2025)

Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.

Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.