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U.S. public vehicle records

Mazda CX-9 problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

1,430 owner complaints analyzed

13 distinct recall campaigns

68,000 mi median reported failure mileage

Scope: 2007 to 2023 model years. Data snapshot: . 811 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Service Brakes is the most frequently named component, appearing in 413 of 1,430 complaints (28.9%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior48033.6%
Transmission and shifting765.3%
Engine operation725.0%
Steering behavior725.0%
Electrical and battery issues342.4%
Fuel system concerns221.5%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Service Brakes
413
Engine
353
Power Train
157
Suspension
143
Air Bags
132
Unknown Or Other
120
Electrical System
80
Steering
58
Component breakdown data
CategoryCount
Service Brakes413
Engine353
Power Train157
Suspension143
Air Bags132
Unknown Or Other120
Electrical System80
Steering58

Service Brakes: 413; Engine: 353; Power Train: 157; Suspension: 143; Air Bags: 132; Unknown Or Other: 120; Electrical System: 80; Steering: 58

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
126
25,000 to 49,999
147
50,000 to 74,999
180
75,000 to 99,999
135
100,000 to 149,999
190
150,000 and above
33
Reported problems by failure mileage data
CategoryCount
Under 25,000126
25,000 to 49,999147
50,000 to 74,999180
75,000 to 99,999135
100,000 to 149,999190
150,000 and above33

Under 25,000: 126; 25,000 to 49,999: 147; 50,000 to 74,999: 180; 75,000 to 99,999: 135; 100,000 to 149,999: 190; 150,000 and above: 33

100,000 to 149,999 miles has the most reports with usable mileage (190). 619 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2008
8
2009
5
2010
14
2011
15
2012
25
2013
56
2014
85
2015
144
2016
165
2017
133
2018
91
2019
101
2020
83
2021
60
2022
109
2023
134
2024
111
2025
49
2026
42
Complaints over time data
CategoryCount
20088
20095
201014
201115
201225
201356
201485
2015144
2016165
2017133
201891
2019101
202083
202160
2022109
2023134
2024111
202549
202642

2008: 8; 2009: 5; 2010: 14; 2011: 15; 2012: 25; 2013: 56; 2014: 85; 2015: 144; 2016: 165; 2017: 133; 2018: 91; 2019: 101; 2020: 83; 2021: 60; 2022: 109; 2023: 134; 2024: 111; 2025: 49; 2026: 42

Pattern summary

Service Brakes leads the component reports. Braking behavior appears in 480 complaint narratives. Transmission and shifting appears in 76 complaint narratives. Engine operation appears in 72 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10394550 · 2011-03-29 (March 29, 2011)

WE HAVE HAD OUR MAZDA CX-9 SINCE 2007. AT 58,000 MILES WE NOTICED A "HUMMING" NOISE. WE TOOK THE VEHICLE INTO THE MAZDA DEALERSHIP SINCE IT WAS STILL UNDER WARRANTY. WE GOT THE RUN AROUND STATING IT WAS OUR TIRES; HOWEVER, IT TURNED OUT THE FRONT WHEEL BEARINGS WERE BAD. THEY REPLACED THE BEARINGS AND ONE YEAR LATER WE ARE HAVING TO REPLACE THE REAR BEARINGS. THROUGH RESEARCH WE ARE FINDING THAT MAZDA HAS A SERVICE BULLETIN ISSUED 2/1/2008 ABOUT THE REAR BEARINGS. BASICALLY STATING THE NOISE IS FROM AN IMPROPER SHAPE OF THE ABS SENSOR AND …

Owner-reported narrative. 73,900 miles reported. Look up ODI 10394550 at NHTSA ↗

Owner report 10396981 · 2011-04-20 (April 20, 2011)

MY DAUGHTERS 2007 MAZDACX-9, RIGHT REAR WHEEL BEARING HAS BEEN REPLACED 3 TIMES IN THE FIRST 46,000 MILES OF OWNERSHIP. THE VEHICLE WAS PURCHASED NEW AND PARTS HAVE BEEN REPLACED AT NO COST. HAVE BEEN MADE AWARE THERE IS A SERVICE BULLETIN FROM THE FACTORY STATING REAR BEARING PROBLEM IS DUE TO AN IMPROPERLY INSTALLED OR MISSHAPEN ABS SENSOR. BULLETIN STATES WILL ONLY BE REPLACED FREE DURING WARRANTY. THIS PROBLEM COULD HAVE SERIOUS RAMIFICATIONS TO OCCUPANTS IF NOT PERMANENTLY REPAIRED BECAUSE ABS SENSOR IS INVOLVED. *TR

Owner-reported narrative. 46,000 miles reported. Look up ODI 10396981 at NHTSA ↗

Owner report 10726622 · 2015-06-22 (June 22, 2015)

YESTERDAY (6/21/15) AT APPROXIMATELY 630PM; MY WIFE WAS DRIVING OUR 2007 MAZDA CX9 GRAND TOURING (AWD). AS SHE WAS PULLING OUT OF A SUBDIVISION AT APPROXIMATELY 10MPH, SHE HEARD A LOUD BANG AND THEN IMMEDIATELY LOST CONTROL OF THE VEHICLE. THERE WAS NO OTHER TRAFFIC IN THE VICINITY AND SHE WAS ABLE TO MAINTAIN CONTROL AND GET STOPPED. THE RIGHT FRONT PASSENGER WHEEL AT BROKEN FREE OF THE SUSPENSION AND STEERING MECHANISM. ACCORDING TO THE REPAIR SHOP THE LOWER BALL JOINT BROKE, PUSHED OUT AND BROKE THE AXLE SHAFT. ALSO THE FORCE OF THE SHIFTING…

Owner-reported narrative. 127,000 miles reported. Look up ODI 10726622 at NHTSA ↗

Owner report 10454468 · 2012-04-08 (April 8, 2012)

THERE HAVE BEEN A MULTITUDE OF PROBLEMS ON THE VEHICLE (TWO SETS OF BRAKES, TIEROD, ELECTRICAL OVERHAUL VACUUM HOSES...) THE MAJOR ISSUE HAS BEEN OIL LEAKING. THIS PAST SUMMER (2011) THERE WAS AN OIL LEAK. THE DEALER HAD THE CAR FOR SEVERAL DAYS BEFORE DIAGNOSING THAT IT WAS THE REAR MAIN SEAL. THE SEAL WAS REPLACED (CAR WAS AT DEALER FOR NEARLY TWO WEEKS.) THIS FALL (2011) OIL WAS STILL LEAKING. AFTER SEVERAL DAYS THE DEALER CONTACTED MAZDA CORPORATE AND THEY SUGGESTED REPLACING THE TRANSMISSION, CLAIMING IT WAS NOT UNCOMMON. THE DEALER …

Owner-reported narrative. 50,000 miles reported. Look up ODI 10454468 at NHTSA ↗

Owner report 11523199 · 2023-05-22 (May 22, 2023)

Coolant was leaking into my engine where the oil goes and I was unaware. The vehicle stalled in me while driving because of this. Even after figuring out what the issue was and trying to have it fix it became inoperable.

Owner-reported narrative. Look up ODI 11523199 at NHTSA ↗

Owner report 10452771 · 2012-03-23 (March 23, 2012)

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE REMOTE KEY WARNING LAMP ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE ALMOST IMMEDIATELY AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 36,000.

Owner-reported narrative. 36,000 miles reported. Look up ODI 10452771 at NHTSA ↗

Owner report 10319633 · 2010-03-15 (March 15, 2010)

I HAVE THE SAME STEERING PROBLEM WITH MY 2007 MAZDA CX-9 AS NOTED IN OTHER COMPLAINTS. STEERS TO THE LEFT AUTOMATICALLY SINCE DAY 1. DEALER HAS TRIED TO ADJUST FRONT END, TIRE PRESSURE, ETC. AT LEAST 2 OR 3 TIMES AND HAVE SAID THEY CAN'T DO ANYTHING ELSE. *TR

Owner-reported narrative. 250 miles reported. Look up ODI 10319633 at NHTSA ↗

Owner report 10483928 · 2012-11-10 (November 10, 2012)

ON THE AFTERNOON OF NOVEMBER 4TH, 2012 WHILE OPERATING MY MAZDA AT APPROXIMATELY 20 MPH, SMOKE STARTED COMING FROM THE STEERING WHEEL. I PULLED TO THE SIDE OF THE ROAD AND CAME TO A COMPLETE STOP. FEARFUL FOR WHAT WAS CAUSING THE SMOKE, I EXITED THE VEHICLE. AS I CLOSED THE DOOR, THE DRIVER'S AIRBAG DEPLOYED. TWO MINUTES LATER, THE HORN SOUNDED FOR ABOUT A MINUTE AND THEN SHUT OFF. SMOKE CONTINUED TO BILLOW INSIDE THE VEHICLE FOR APPROXIMATELY 20 MINUTES. I HAD THE VEHICLE TOWED TO THE LOCAL MAZDA DEALERSHIP. THEIR SERVICE DEPARTMENT THIN…

Owner-reported narrative. 44,000 miles reported. Look up ODI 10483928 at NHTSA ↗

Owner report 10583695 · 2014-04-19 (April 19, 2014)

2008 MAZDA CX9 SMART KEY, AFTER REPROGRAMMING ($350) NEW FOBS ($100 EACH) AND NUMEROUS BATTERY REPLACING THE SMART KEY STILL WILL NOT FUNCTION AS PROMISED, WIRELESSLY UNLOCKING, LOCKING AND STARTING THE VEHICLE. HERE IS ONLY ONE KEY HOLE ON THE VEHICLE, WHICH CASES HE OWNER/ DRIVER/ USER TO CONSTANTLY WALK AROUND THE VEHICLE TO LOCK/ UNLOCK AND/OR START THE CAR. IT ALSO GREATLY INCREASES THE RISK OF LOOSING THE ONLY HARD COPY OF THE KEY COSTING ANOTHER $350 IN PROGRAMMING AND CUTTING. *TR

Owner-reported narrative. Look up ODI 10583695 at NHTSA ↗

Owner report 10402526 · 2011-05-24 (May 24, 2011)

TL* THE CONTACT OWNS A 2007 MAZDA CX9. THE CONTACT STATED THAT THE VEHICLE WAS PARKED IN THE RESIDENTIAL GARAGE WHEN HE SMELLED AN EXTREMELY STRONG ODOR OF FUEL OUTSIDE OF THE VEHICLE. THERE WAS ALSO AN OVERPOWERING GASOLINE ODOR FROM INSIDE THE VEHICLE WHEN THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO BOTH AN INDEPENDENT MECHANIC AND AUTHORIZED DEALER WHERE THEY INFORMED THE CONTACT THAT THERE WAS A RUSTY SEAM WITHIN THE FUEL TANK. THE PART NEEDED TO MAKE REPAIRS WAS UNAVAILABLE AND THE CONTACT WAS ADVISED THAT THE DEALER WOULD REPAIR T…

Owner-reported narrative. 103,568 miles reported. Look up ODI 10402526 at NHTSA ↗

Owner report 11321032 · 2020-04-13 (April 13, 2020)

I TOOK THE CAR TO PEP BOYS AND THEY TOLD ME TO CALL BECAUSE MY WHOLE GAS TANK IS BAD AND IT SHOULD HAVE A RECALL ON IT .AND ALSO FORD SAID THE SAME....SO MY TRUCK HAVE A MAJOR GAS LEAK AND A RUSTED OUT GAS SYSTEM.

Owner-reported narrative. Look up ODI 11321032 at NHTSA ↗

Compare model years

Recalls by model year

All campaigns in the snapshot affecting each model year, including recalls announced years later.

Recall campaigns

Shared campaigns appear once in each affected model year.

2007
4
2008
5
2009
6
2010
6
2011
4
2012
4
2013
4
2014
3
2015
2
2016
0
2017
0
2018
2
2019
2
2020
1
2021
1
2022
0
2023
0
Recall campaigns data
CategoryCount
20074
20085
20096
20106
20114
20124
20134
20143
20152
20160
20170
20182
20192
20201
20211
20220
20230

2007: 4; 2008: 5; 2009: 6; 2010: 6; 2011: 4; 2012: 4; 2013: 4; 2014: 3; 2015: 2; 2016: 0; 2017: 0; 2018: 2; 2019: 2; 2020: 1; 2021: 1; 2022: 0; 2023: 0

Year-by-year records

Mazda CX-9 model-year comparison
Model yearComplaintsRecallsChange in recalls
2007674Not available
20081725+1
2009596+1
201016260
20111704-2
201222140
20136840
2014543-1
2015352-1
20161040-2
20176100
20181262+2
20195320
2020191-1
20213810
202290-1
20231200