2010 Mazda CX-9: complaints, problems and recalls

NEW VEHICLE WITH DEAD BATTERY ON FOUR SEPERATE OCCASIONS. TOOK TO DEALERSHIP, BATTERY REPLACED. CHILD COMPLAINED THAT SEAT WAS HOT. NEXT DAY DEALER NOTIFIED AND CAR BROUGHT IN T ODEALERSHIP. A LOANER VEHICLE WAS RECEIVED. I WAS NOTIFIED HEATED SEATS WITH RECALL AND WOULD BE DISCONNECTED AT THIS TIME. THIS ALL OCCURED IN A TWO WEEK PERIOD IN JANUARY. MARCH 17 TOOK CAR BACK TO DEALERSHIP TO HAV RECALL ON HEATED SEATS FIXED. MARCH 25TH ATTEMPTED TO USE HEATED SEATS, DID NOT WORK. MAR 30TH VEHICLE BACK TO DEALERSHIP. HEATED SEATS WORKING AFTER THEY…

Owner-reported narrative. 45 miles reported. Look up ODI 10323481 at NHTSA ↗

TL*THE CONTACT OWNS A 2010 MAZDA CX-9. THE CONTACT STATED THAT THERE WAS A LOUD TICKING NOISE IN THE ENGINE. ONCE THE ENGINE WAS COLD THE NOISE BECAME EXTREMELY LOUD BUT WHEN IT WAS WARM THE NOISE CEASED. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE FIRST TIME THEY STATED THAT THEY CORRECTED THE PROBLEM BY DOWN LOADING INFORMATION FROM THE COMPUTER IN REFERENCE TO THE PCM AND TOLD HER THAT IT WAS CORRECTED. WHEN SHE DROVE THE VEHICLE IT CONTINUED TO MAKE NOISE. SHE THEN RETURNED THE VEHICLE BACK TO THE DEALER AND THEY WERE DIAGNOSING THE FAIL…

Owner-reported narrative. 1,500 miles reported. Look up ODI 10356724 at NHTSA ↗

TL*THE CONTACT OWNS A 2010 MAZDA CX9. THE CONTACT STATED THAT WHENEVER SHE MADE A TURN, HER VISIBILITY WAS SEVERELY AFFECTED BECAUSE OF THE PLACEMENT AND SIZE OF THE REARVIEW MIRRORS. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE FAILURE MILEAGE WAS 0 AND THE CURRENT MILEAGE WAS APPROXIMATELY 13,000.

Owner-reported narrative. Look up ODI 10362284 at NHTSA ↗

WHILE DRIVING AT INTERSTATE ROAD SPEED OF 65MPH ON A CLEAR NON-RAINING, 65 DEGREE DAY MY TRACTION CONTROL SYSTEM LIGHT TURNS ON AND STAYS ON FOR THE DURATION OF THE RIDE. *TR

Owner-reported narrative. 3,245 miles reported. Look up ODI 10362818 at NHTSA ↗

AT 8AM JANUARY 12, 2011 I WAS DRIVING TO WORK IN A BLIZZARD. I FELT A SLIGHT PAIN/PINCH FROM MY SEAT AND QUICKLY MOVED THINKING IT WAS SOMETHING FROM MY POCKET. I RESUMED DRIVING AND AGAIN FELT A MUCH GREATER PAIN CAUSING ME TO SWERVE AND CAUSE A NEAR COLLISION. VERY FRIGHTENED, I JUMPED OUT OF THE CAR (MID TRAFFIC IN BLIZZARD) TO FIND MY SEAT SCORCHED THROUGH APPARENTLY FROM THE SEAT WARMER. THIS IS VERY CONCERNING. FORTUNATELY I WAS NOT DRIVING AT A GREATER SPEED AS IT COULD HAVE BEEN CRITICAL OR FATAL. WHAT DO I DO ABOUT THE SEAT? ALTHOUGH…

Owner-reported narrative. Look up ODI 10376350 at NHTSA ↗

THERE IS A TICKING NOISE IN THE ENGINE WHEN IDLE. WHEN THE ENGINE IS COLD THE NOISE IS LOUDER. THE VEHICLE HAS BEEN TAKEN TO THE DEALER. THE DEALER STATES THAT THERE IS NOTHING TO FIX. THE DEALER IS INFORMING ME THAT IT WAS THE CHARACTERISTICS OF THE VEHICLE AND IT WAS INSPECTED BY A MAZDA ENGINEER. THE ENGINEER CLAIMS THAT THIS IS A NORMAL SOUND FOR THIS VEHICLE AND ENGINE. I EXPLAINED THAT I HAD NOT HEARD THIS ON ANY OF THE OTHER CX-9'S I DROVE. THE DEALER TRIED TO CLAIM IT WAS DUE TO DIFFERENT ENGINES. I INFORMED THE DEALER THAT THEY AL…

Owner-reported narrative. 22,000 miles reported. Look up ODI 10384882 at NHTSA ↗

THE AUTOMATIC DIMMER SWITCHED TO LOW LIGHT SETTING IN BROAD DAYLIGHT FOR NO APPARENT REASON RESULTING IN A DARK INSTRUMENT PANEL. DRIVER HAD TO PULL ASIDE ON A BUSY HIGHWAY TO TRY TO RESTORE DAYTIME LIGHTING. THIS IS THE SAFETY ASPECT - LOSS OF PANEL INFORMATION WHILE DRIVING CAUSING AN EMERGENCY PULL OFF AND A DISTRACTION TO THE DRIVER. THE LIGHT SENSOR CONTROLLING BOTH THE PANEL AND THE DAY/NIGHT CAR LIGHTS WAS SET TO STANDARD - DEFAULT SETTING. IT APPEARS THAT THIS SETTING IS TOO HIGH. AFTER INSISTING WITH THE DEALERSHIP, IT WAS FOUND THAT T…

Owner-reported narrative. 7,000 miles reported. Look up ODI 10424849 at NHTSA ↗

WAS DRIVING ON I-495E IN MARYLAND BETWEEN EXITS 28 AND 29. CHANGED LANES AND PUT FOOT DOWN ON GAS PEDAL TO ACCELERATE. SUDDENLY FELT LIKE GAS PEDAL WAS STUCK AND THAT BRAKING COULD ONLY SLOW BUT NOT STOP ACCELERATION. MOVED OVER A FEW LANES TO RIGHT SHOULDER AND AFTER CONTINUED FAILURE OF BRAKES TO STOP ACCELERATION (AND CONSIDERABLE ENGINE TORQUE) BEGAN TO APPLY EMERGENCY BRAKE. SLOWED ACCELERATION FURTHER BUT STILL COULD NOT BRING CAR TO A FULL STOP. FINALLY PUT CAR INTO NEUTRAL AND CAME TO A STOP. HAD TOWED TO NEAREST MAZDA DEALER, YET AFTER…

Owner-reported narrative. 19,000 miles reported. Look up ODI 10427053 at NHTSA ↗

Reported: 2010-02-19 (February 19, 2010)

MAZDA IS RECALLING CERTAIN MODEL YEAR 2010 CX-9 VEHICLES EQUIPPED WITH ELECTRICALLY HEATED FRONT SEATS. THERE IS A POSSIBILITY UNDER EXTREMELY COLD CONDITIONS FOR THE SEAT HEATER CONTROL CIRCUIT TO OVERHEAT AND FAIL DUE TO INSUFFICIENT ELECTRICAL GROUNDING.

Consequence: THIS MAY CAUSE BURN DAMAGE OF THE SEAT CUSHION SURFACE, OR A RISK OF SMOKE/FIRE.

Remedy: DEALERS WILL INSTALL AN ADDITIONAL GROUND HARNESS ON THE SEAT HEATER CONTROL SYSTEM. THE SEAT HEATER CONTROL CIRCUIT WILL BE REPLACED IF NECESSARY AND/OR THE SEAT WILL BE REPAIRED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 9, 2010. OWNERS MAY CONTACT MAZDA AT 1-800-222-5500.

Reported: 2015-07-20 (July 20, 2015)

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Reported: 2017-06-29 (June 29, 2017)

Mazda North America Operations (Mazda) is recalling certain 2009-2011 Mazda6, and 2007-2011 CX-7 and CX-9 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the passenger frontal air bag inflator with an alternate inflator, free of charge. The recall began on August 30, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 16V356 and all vehicles that were not remedied under that campaign are now covered by this one.

Reported: 2018-01-09 (January 9, 2018)

Mazda North American Operations (Mazda) is recalling certain 2013 Mazda6 and CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2010 Mazda6, CX-7 and CX-9 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2009 Mazda6, CX-7, and CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began March 2, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F.

Reported: 2018-10-12 (October 12, 2018)

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Reported: 2019-10-31 (October 31, 2019)

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.