2019 Mazda CX-9: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
53 owner complaints analyzed
2 distinct recall campaigns
26,500 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 14 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 23 of 53 complaints (43.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 5 | 9.4% |
| Braking behavior | 5 | 9.4% |
| Steering behavior | 3 | 5.7% |
| Electrical and battery issues | 2 | 3.8% |
| Transmission and shifting | 1 | 1.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 23 |
| Unknown Or Other | 14 |
| Electrical System | 7 |
| Power Train | 5 |
| Suspension | 3 |
| Back Over Prevention | 2 |
| Forward Collision Avoidance: Automatic Emergency Braking | 2 |
| Forward Collision Avoidance: Warnings | 2 |
Engine: 23; Unknown Or Other: 14; Electrical System: 7; Power Train: 5; Suspension: 3; Back Over Prevention: 2; Forward Collision Avoidance: Automatic Emergency Braking: 2; Forward Collision Avoidance: Warnings: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 6; 25,000 to 49,999: 5; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (6). 39 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 3 |
| 2020 | 3 |
| 2021 | 2 |
| 2022 | 7 |
| 2023 | 14 |
| 2024 | 12 |
| 2025 | 7 |
| 2026 | 5 |
2019: 3; 2020: 3; 2021: 2; 2022: 7; 2023: 14; 2024: 12; 2025: 7; 2026: 5
Pattern summary
Engine leads the component reports. Engine operation appears in 5 complaint narratives. Braking behavior appears in 5 complaint narratives. Steering behavior appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11183976 · 2019-03-04 (March 4, 2019)
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING 65 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT OR WARNING. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED JEFF HASS MAZDA (11222 KATY FWY, HOUSTON, TX 77043, [phone removed]) AND WAS INFORMED THAT A ROCK MAY HAVE STRUCK THE SUN ROOF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-2032092816. THE FAILURE MILEAGE WAS 10,263.
Owner-reported narrative. 10,263 miles reported. Look up ODI 11183976 at NHTSA ↗
Owner report 11277372 · 2019-10-31 (October 31, 2019)
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. WHILE DRIVING IN REVERSE IN ORDER TO PARALLEL PARK THE VEHICLE, THE FRONT AXLE FRACTURED AND CAUSED THE FRONT DRIVER'S SIDE TIRE TO BEND INWARDLY. THE VEHICLE WAS TOWED TO GARDEN CITY MAZDA (LOCATED AT 209 NORTH FRANKLIN ST, HEMPSTEAD, NY 11550, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE TIE ROD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1/239794329. THE APPROXIMATE FAILURE MILEAGE WAS 10,600.
Owner-reported narrative. 10,600 miles reported. Look up ODI 11277372 at NHTSA ↗
Owner report 11280204 · 2019-11-14 (November 14, 2019)
TL* THE CONTACT OWNS A 2019 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE'S COMPUTER AND ELECTRICAL SYSTEM FAILED. THE CONTACT STATED THAT THE EMERGENCY BRAKE DID NOT ENGAGE, THE LANE ASSIST DISENGAGED AND STEERED THE VEHICLE INTO ONCOMING TRAFFIC AND A DITCH, AND THE LANE DEPARTURE FEATURE FAILED TO ALERT THE DRIVER WHEN A VEHICLE WAS IN THEIR BLIND SPOT. THE VEHICLE WAS TAKEN TO BASS CARS AND TRUCKS (4032 WEST HOUSTON HARTE EXPRESS WAY, SAN ANGELO, TX 76901, [phone removed]) WHERE THE DEALER UPDATED THE COMPUTER; HOWEVER, THE VEHICLE'S CAME…
Owner-reported narrative. 100 miles reported. Look up ODI 11280204 at NHTSA ↗
Owner report 11328732 · 2020-06-14 (June 14, 2020)
2019 MAZDA CX-9 SOUL RED, PAINT CHIPPING UNDER 30,000 MILES. NORMAL CAR DRIVING THIS SHOULD NOT CHIP. NOT SURE IF THEIR IS A DEFECT IN THE PAINT.
Owner-reported narrative. 29,250 miles reported. Look up ODI 11328732 at NHTSA ↗
Owner report 11329069 · 2020-06-15 (June 15, 2020)
SOUL RED METALLIC PAINT EXCESSIVE CHIPPING. *TR
Owner-reported narrative. 15,000 miles reported. Look up ODI 11329069 at NHTSA ↗
Owner report 11375991 · 2020-11-23 (November 23, 2020)
MAZDA SMART BRAKING SYSTEM, FRONT RADAR WARNING LIGHTS COME ON AFTER CAR IS STARTED. WINDSHIELD AND FRONT EMBLEM IS CLEAN. NO INTENSE HEAT. COMES ON EVERY TIME WHEN STARTED. WILL NOT ALLOW CRUISE CONTROL TO BE SET. SOMETIMES A FUNNY BRAKE PEDAL FEEL WHEN APPLIED BUT DOES NOT BRAKE BY ITSELF....YET. THERE HAVE BEEN TSBS ON EARLIER MODELS WITH A REPLACEMENT FRONT CAMERA(FSC) FIX. MY CAR DOES HAVE THE 'NEW' CAMERA BUT IS OBVIOUSLY NOT FUNCTIONING PROPERLY.
Owner-reported narrative. 40,000 miles reported. Look up ODI 11375991 at NHTSA ↗
Owner report 11390056 · 2021-01-26 (January 26, 2021)
UNABLE TO SEE THROUGH THE BACKUP CAMERA WHEN RAINING. IN MOTION AND STATIONARY.
Owner-reported narrative. 400 miles reported. Look up ODI 11390056 at NHTSA ↗
Owner report 11428967 · 2021-08-13 (August 13, 2021)
The contact owns a 2019 Mazda CX-9. The contact stated while driving 15 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 25,000.
Owner-reported narrative. 25,000 miles reported. Look up ODI 11428967 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V770000 · Tires:Tread/Belt
Reported: 2019-10-28 (October 28, 2019)
Mazda North American Operations (Mazda) is recalling certain 2019 CX-9 vehicles equipped with Sumitomo Falken ZIEX CT50 A/S tires, size P255/50R20 104V, having date code 1619. An incorrect rubber compound may have been used in the tire's manufacturing, allowing the tread to separate and detach.
Consequence: A detached tire tread can decrease vehicle stability and increase the risk of a crash.
Remedy: Mazda will notify owners, and dealers will inspect all four tire serial numbers, replacing the tires as necessary, free of charge. The recall began December 4, 2019. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 4019J.
NHTSA campaign record ↗21V875000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2021-11-12 (November 12, 2021)
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Consequence: Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy: Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
NHTSA campaign record ↗