2012 Mazda CX-9: complaints, problems and recalls

BOTH MY TAIL LIGHTS FORM CONDENSATION. I CONTACTED BOTH THE DEALER AND THE CORPORATION SEVERAL TIMES. THE CORPORATION MAINTAINS THIS IS A NORMAL OCCURRENCE THAT COMES AND GOES DEPENDING ON THE WEATHER CONDITIONS. CONSEQUENTLY THEY DON'T CONSIDER THIS A WARRANTY ISSUE, AS A RESULT THEY WON'T DO ANYTHING TO REMEDY THE PROBLEM. THE SERVICE MANAGER FROM THE DEALERSHIP INFORMED ME THAT THEY USE TO REPLACE THE FAULTY UNIT UNTIL MAZDA REFUSED TO REIMBURSE THEM. THEIR EXCUSE SEEMS TO BE ABSURD CONSIDERING THE UNIT SHOULD BE SEALED. *TR

Owner-reported narrative. Look up ODI 10450216 at NHTSA ↗

TL* THE CONTACT OWNS A 2012 MAZDA CX9. THE CONTACT STATED THAT THE HEADLIGHTS WOULD PROVIDE MORE THAN 15 FEET OF ILLUMINATION UNLESS THE HIGHBEAMS WERE TURNED ON. THE CONTACT HAD TAKEN THE VEHICLE TO THE DEALER TWICE AND THE CONTACT WAS TOLD THERE WAS NOTHING WRONG WITH THE HEADLIGHTS. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 10 AND THE CURRENT MILEAGE WAS 8,100.

Owner-reported narrative. 10 miles reported. Look up ODI 10478358 at NHTSA ↗

I HAD AN INCIDENT YESTERDAY RESULTING IN A MINOR COLLISION. MY ACCELERATOR STUCK, MY ENGINE KEPT REVVING, AND I COULD NOT STOP. I KEPT APPLYING THE BRAKES BUT IT FELT AS IF EVERYTHING LOCKED UP. I REARENDED THE PERSON IN FRONT OF ME NO DAMAGE TO THEIR CAR AND ONLY MINOR TO MINE. I AM NOW AFRAID TO DRIVE THE VEHICLE. MY HUSBAND CONTACTED THE DEALERSHIP AND THEY ARE WAITING TO HEAR BACK FROM MAZDA CORPORATE. *TR

Owner-reported narrative. 15,049 miles reported. Look up ODI 10493756 at NHTSA ↗

OUR 2012 MAZDA CX9 SPORT FWD LOST ALL BRAKE BOOST ON SEVERAL OCCASIONS. MY WIFE COMPLAINED THE VEHICLE WOULD NOT STOP WHEN BACKING. I DROVE THE VEHICLE AND I WAS ONLY ABLE TO STOP THE VEHICLE AFTER SIGNIFICANTLY INCREASING PRESSURE ON THE BRAKE PEDAL. THE MAZDA DEALER ADVISED IT WAS INDEED THE BRAKE BOOSTER. THIS IS A SERIOUS SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY MAZDA AND NHTSA. OUR VEHICLE WAS LESS THAN A YEAR OLD WITH LESS THAN 10000 MILES AT THE POINT OF FAILURE. *TR

Owner-reported narrative. 9,900 miles reported. Look up ODI 10509996 at NHTSA ↗

THIS NAVIGATION SYSTEM DOES NOT SPEAK THE STREET NAMES MAKING ME LOOK AT THE SCREEN FOR THE NAME OF THE STREET. VERY DANGEROUS. NO HELP FROM MAZDA. THE SYSTEM NEEDS AN UPGRADE. *TR

Owner-reported narrative. 900 miles reported. Look up ODI 10512984 at NHTSA ↗

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED THAT THE VEHICLE WOULD CONSUME EXCESSIVE OIL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE CONTACT STATED THAT THE TECHNICIAN MENTIONED THAT THE CONSUMPTION OF OIL WAS UNUSUAL AND COULD CAUSE THE ENGINE TO FAIL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 42,000. *TR

Owner-reported narrative. 900 miles reported. Look up ODI 10524560 at NHTSA ↗

INCIDENT -1 TRAVELING ABOUT 45 MPH DECELERATING TO MAKE A RIGHT TURN, THE CAR STALLS OUT LEAVING ME WITH NO CONTROL OF STEERING AND LITTLE ABILITY TO BRAKE. INCIDENT 2- MAKING RIGHT TURN (DECELERATING) CAR STALLS OUT LEAVING ME WITH NO STEERING AND LITTLE BRAKING CONTROL. INCIDENT 3- PULLED UP INTO DRIVEWAY ON SLOPE. PUT THE CAR IN REVERSE TO BACK OUT, CAR STALLED OUT LEAVING ME WITH VERY LITTLE ABILITY TO BRAKE. *TR

Owner-reported narrative. 12,000 miles reported. Look up ODI 10546909 at NHTSA ↗

I HAVE A MAZDA 2012 THAT SPONTANEOUSLY STALLS WHILE DECELERATING. IT ALSO STALLS PREDICTABLY ON AN INCLINE. MAZDA CORPORATION HAS STATED "THE STALLING ON AN INCLINE IS A CHARACTERISTIC OF ALL CX-9 MODELS" AND ARE NOT WILLING TO FIX IT. THEY HAVE INFORMED ME THAT STALLING WHILE DECELERATING IN MY CAR HAS NOT BEEN ABLE TO BE RECREATED BY THEIR TECH SO THEY ARE DOING NOTHING ABOUT IT. I HAVE BEEN IN TWO NEAR MISS ACCIDENTS. THE CAR LOSES POWER STEERING AND BRAKING AND THE DRIVER HAS LITTLE TO NO CONTROL WHEN IT STALLS. PLEASE WATCH THIS VIDEO OF …

Owner-reported narrative. 17,000 miles reported. Look up ODI 10548756 at NHTSA ↗

Reported: 2015-07-20 (July 20, 2015)

Mazda North American Operations (Mazda) is recalling certain model year 2007-2014 CX-9 vehicles manufactured October 24, 2006, to December 28, 2013. The affected vehicles have front suspension ball joints that may corrode from water leaking into the fitting.

Consequence: Over time, the ball joint corrosion may result in the front lower control arm separating from the ball joint, causing a loss of steering control and increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will replace both the left and right lower control arms, free of charge. The recall began on September 14, 2015. The recall will begin with model year 2007-2009 vehicles registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington D.C., West Virginia, and Wisconsin. The second phase will be for model year 2010-2014 vehicles in the same states. Finally, all remaining vehicles will be remedied. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 8515G.

Reported: 2017-07-18 (July 18, 2017)

Mazda North America Operations (Mazda) is recalling certain 2012 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Mazda is recalling certain 2009 CX-7, CX-9 and Mazda6 vehicles sold, or ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Mazda is recalling certain 2007-2008 CX-7 and CX-9 sold, or ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the remedy is performed. Mazda will notify owners, and dealers will replace the front passenger side air bag inflator with an alternate inflator, free of charge. The recall began October 4, 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1317F. Note: This recall supersedes recall 17V-012.

Reported: 2018-10-12 (October 12, 2018)

Mazda North American Operations (Mazda) is recalling certain 2014-2015 Mazda CX-9 vehicles sold, or ever registered in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, unless covered in "Zone A," Mazda is recalling certain 2011-2013 Mazda6, 2011-2012 CX-7, and 2011-2015 CX-9 sold, or ever registered in the states of Arizona, Arkansas, Delaware, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, West Virginia and the District of Columbia, or "Zone B." Additionally, unless covered in Zone A or Zone B, Mazda is recalling certain 2010-2013 Mazda6, 2010-2012 CX-7, and 2010-2015 CX-9 vehicles ever registered in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate inflator, free of charge. The recall began November 9, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 1317F.

Reported: 2019-10-31 (October 31, 2019)

Mazda North American Operations (Mazda) is recalling certain 2007-2012 CX-7, CX-9, and 2009-2012 Maza6 vehicles. These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.

Consequence: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy: Owners are advised not to drive their vehicles until the repair has been performed. Mazda will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. The recall began December 3, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 1317F. Note: This recall supersedes recalls 16V356 and 17V012.