Ford FUSION ENERGI problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
309 owner complaints analyzed
2 distinct recall campaigns
41,000 mi median reported failure mileage
Scope: 2012 to 2020 model years. Data snapshot: . 148 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 179 of 309 complaints (57.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 150 | 48.5% |
| Steering behavior | 28 | 9.1% |
| Braking behavior | 26 | 8.4% |
| Transmission and shifting | 19 | 6.1% |
| Engine operation | 8 | 2.6% |
| Fuel system concerns | 1 | 0.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 179 |
| Unknown Or Other | 34 |
| Engine | 33 |
| Power Train | 32 |
| Steering | 24 |
| Fuel/Propulsion System | 21 |
| Service Brakes | 13 |
| Vehicle Speed Control | 11 |
Electrical System: 179; Unknown Or Other: 34; Engine: 33; Power Train: 32; Steering: 24; Fuel/Propulsion System: 21; Service Brakes: 13; Vehicle Speed Control: 11
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 52 |
| 25,000 to 49,999 | 39 |
| 50,000 to 74,999 | 26 |
| 75,000 to 99,999 | 15 |
| 100,000 to 149,999 | 10 |
| 150,000 and above | 6 |
Under 25,000: 52; 25,000 to 49,999: 39; 50,000 to 74,999: 26; 75,000 to 99,999: 15; 100,000 to 149,999: 10; 150,000 and above: 6
Under 25,000 miles has the most reports with usable mileage (52). 161 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 11 |
| 2015 | 13 |
| 2016 | 12 |
| 2017 | 20 |
| 2018 | 40 |
| 2019 | 24 |
| 2021 | 4 |
| 2022 | 8 |
| 2023 | 50 |
| 2024 | 100 |
| 2025 | 15 |
| 2026 | 12 |
2014: 11; 2015: 13; 2016: 12; 2017: 20; 2018: 40; 2019: 24; 2021: 4; 2022: 8; 2023: 50; 2024: 100; 2025: 15; 2026: 12
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 150 complaint narratives. Steering behavior appears in 28 complaint narratives. Braking behavior appears in 26 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10758745 · 2015-08-24 (August 24, 2015)
THE REGENERATIVE BRAKING WILL CUT OUT UNDER SPECIFIC CIRCUMSTANCES AND THE CAR WILL FEEL LIKE IT IS LURCHING FORWARD INSTEAD OF SLOWING DOWN. THE SITUATION IS: BRAKING USING ONLY REGEN BRAKES, NO FRICTION BRAKES; STEADY PEDAL PRESSURE; GOING 15-20 MPH; TURNING THE STEERING WHEEL AT LEAST 90 DEGREES LEFT OR RIGHT; DRIVING ON SMOOTH PAVEMENT. DATA I HAVE LOGGED FROM THE SOBDMC INDICATES THAT THE TRACTION MOTOR BRIEFLY REDUCES ITS NEGATIVE TORQUE WHICH CAUSES THE CAR TO SURGE FORWARD. IN ONE INSTANCE THAT I LOGGED THE NEGATIVE TORQUE SHOWS AROUND …
Owner-reported narrative. 13,800 miles reported. Look up ODI 10758745 at NHTSA ↗
Owner report 10898427 · 2016-08-25 (August 25, 2016)
INITIAL FAILURE OF PARKING BREAK SWITCH WARNING LIGHT (AND SWITCH ITSELF) FOLLOW BY WIRE HARNESS FAILURE UNDER DASH DUE TO WIRES RUBBING AGAINST EXPOSED STEEL DASH FRAME CAUSING UNKNOWN ADDITIONAL ISSUES, INCLUDING ACTIVATION OF DASHBOARD CHECK ENGINE LIGHT. FAILURES HAPPENED OVER TIME AS WIRING BECAME FRAYED AND FINALLY CAUSED A SERIES OF SHORT CIRCUITS. THE WIRING HARNESS FAILURE WAS REPORTED TO FORD CUSTOMER SERVICE - CASE NUMBER CAS-10375276-L2-W7-J7. NO ACTION WAS TAKEN OTHER THAN A FOLLOW-UP EMAIL FROM THE DEALER'S SERVICE MANAGER SUGG…
Owner-reported narrative. 62,000 miles reported. Look up ODI 10898427 at NHTSA ↗
Owner report 11056352 · 2017-12-25 (December 25, 2017)
TAKATA RECALL POWER STEERING WENT COMPLETELY OUT. NO POWER STEERING AT ALL. STARTED THE VEHICLE UP AND STARTED TO DRIVE AND NO POWER STEERING. CAR STARTED MAKING A DINGING NOISE AND THE INFORMATION BOX ON THE DASH SAID SERVICE POWER STEERING ADVANCE TRAC NOW.
Owner-reported narrative. 66,000 miles reported. Look up ODI 11056352 at NHTSA ↗
Owner report 11288251 · 2019-12-10 (December 10, 2019)
FORD ISSUED RECALL 15S18 FOR THE POWER STEERING ASSIST SYSTEMS THAT SHUT DOWN. IN NOVEMBER I TOOK MY CAR INTO THE LOCAL FORD DEALERSHIP FOR A DIFFERENT RECALL ON AN AIRBAG. I WAS INFORMED OF THE ABOVE RECALL AND STATED AT THE TIME I DIDN'T FIND IT NECESSARY, MY CAR HAD HIGH MILEAGE AND HAD NEVER HAD ANY ISSUES. I WAS INFORMED THAT THEY HAD TO PERFORM THE RECALL DUE TO SAFETY CONCERNS. TWO DAYS LATER I TOOK THE CAR ON A TRIP, AT THAT TIME THE POWER STEERING ASSIST FAILED ON THE INTERSTATE. I LEFT THE CAR AT MY MOTHERS HOUSE AND CAME BACK WITH…
Owner-reported narrative. 236,000 miles reported. Look up ODI 11288251 at NHTSA ↗
Owner report 10583842 · 2014-04-20 (April 20, 2014)
WAS PULLING ONTO A MAIN ROAD TURNING LEFT OUT OF A PARKING LOT. SPEED WAS ROUGHLY 5 MPH. RECEIVED AN ERROR LIGHT, SYSTEM SAID LOSS OF ADVANCETRAC, THEN SUBSEQUENTLY MULTIPLE ERROR LIGHTS APPEARED ON THE DASH (WRENCH, CHECK ENGINE LIGHT, TRACTION CONTROL LIGHTS). MADE IT INTO THE MEDIAN. VEHICLE WAS STILL "RUNNING", SO I ATTEMPTED TO ACCELERATE INTO THE MAIN ROAD. THERE WAS NO RESPONSE FROM THE VEHICLE WHEN THE ACCELERATOR PEDAL WAS PRESSED, SO I LET UP TO COAST. THE VEHICLE THEN ACCELERATED GENTLY ON IT'S OWN. I MERGED INTO THE LANE, AND…
Owner-reported narrative. 8,800 miles reported. Look up ODI 10583842 at NHTSA ↗
Owner report 10731153 · 2015-06-30 (June 30, 2015)
WE JUST BOUGHT THIS CAR 3 MONTHS AGO. 4 TIMES WITHIN THE LAST MONTH THE CAR SHIFTED INTO NEUTRAL WHILE EITHER ON THE HIGHWAY OR GOING UP HILLS. ONCE IT SHIFTS INTO NEUTRAL THE ONLY THING WE CAN DO IS COAST TO A SAFE STOP, SHUT THE CAR OFF, AND WAIT A WHILE TO RESTART IT. THIS IS A VERY DANGEROUS SITUATION WHEN YOU ARE GOING 70 + MPH ON THE HIGHWAY. THE TRANSMISSION PROBLEMS THAT FORD VEHICLES ARE HAVING ALSO INCLUDES THE FUSION NOT JUST THE FOCUS AND FIESTA.
Owner-reported narrative. 53,000 miles reported. Look up ODI 10731153 at NHTSA ↗
Owner report 11078941 · 2018-03-13 (March 13, 2018)
TAKATA RECALL I BOUGHT A USED CAR FROM IN HOUSE AUTO FINANCE IN HAWTHORNE,CA. DATE OF PURCHASE 12/30/17. I COMPLAIN AND ASKED DEALER STEVE TO FIX THE NOTICED JERKING AS I PULL OFF TO DRIVE OR COME TO A STOP. THEY SPEAKING ON THE MECHANIC THAT WORKS ON GROUNDS MANUEL, SAID IT ONLY GOT AN OIL CHANGE BECAUSE THATS WHAT WAS NEEDED ON THE CAR. THIS WAS IN JANUARYJANUARY. THEN I COMPLAINED AGAIN ABOUT THE SAME PROBLEM AND THE TWO MEN TOLD ME TO BRING IT BACK BUT THE MECHANIC WASNT THERE BUT SET A TIME AND DATE TO COME HE WASN'T THERE. THE THINGS NOT…
Owner-reported narrative. Look up ODI 11078941 at NHTSA ↗
Owner report 11160997 · 2018-12-12 (December 12, 2018)
TL* THE CONTACT OWNS A 2013 FORD FUSION ENERGI. WHILE THE VEHICLE WAS STOPPED IN A PARKING LOT, THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO LATROBE FORD (LOCATED AT 1595 MISSION RD, LATROBE, PA 15650, [phone removed]) WHERE IT WAS DIAGNOSED THAT THE TRANS INVERTER CONTROL MODULE NEEDED TO BE REPLACED DUE TO A SHORT CIRCUIT IN THE TRANSMISSION. THE VEHICLE WAS SCHEDULED TO BE REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMA…
Owner-reported narrative. 124,000 miles reported. Look up ODI 11160997 at NHTSA ↗
Owner report 11073894 · 2018-02-20 (February 20, 2018)
MY CAR STARTED STALLING AFTER EVERY GAS UP, FOUND IT TO BE THIS PART FORD OEM EMISSION SYSTEM-HOSE ASSEMBLY DG9Z9D289D* I HAVE TRIED TO GET THIS PART BUT I AM TOLD IT IS ON BACK ORDER FROM FORD AND THEY WON'T START SENDING THESE OUT UNTIL MARCH OF 2018 - THIS ISSUE CAUSES PRESSURE IN MY GAS TANK SO MUCH THAT THE PRESSURE MAKES A LOUD NOISE COMING FROM THE TANK AND IF YOU PRESS OPEN THE CAP LESS GAS INPUT IT RELEASES PRESSURE LOUDLY - SECONDLY WHEN THIS HAPPENS THE CAR WILL NOT IDLE AND STALLS OUT WHEN YOU LET OFF THE GAS - ON THE HIGHWAY AND EV…
Owner-reported narrative. 820,000 miles reported. Look up ODI 11073894 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2012 | 0 |
| 2013 | 0 |
| 2014 | 0 |
| 2015 | 1 |
| 2016 | 0 |
| 2017 | 0 |
| 2018 | 0 |
| 2019 | 1 |
| 2020 | 0 |
2012: 0; 2013: 0; 2014: 0; 2015: 1; 2016: 0; 2017: 0; 2018: 0; 2019: 1; 2020: 0