2020 Ford FUSION ENERGI: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
43 owner complaints analyzed
0 distinct recall campaigns
32,500 mi median reported failure mileage
Scope: 2020 model year. Data snapshot: . 6 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 36 of 43 complaints (83.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 30 | 69.8% |
| Braking behavior | 1 | 2.3% |
| Steering behavior | 1 | 2.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 36 |
| Engine | 4 |
| Unknown Or Other | 2 |
| Electrical System:12v/24v/48v Battery | 1 |
| Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm) | 1 |
| Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software | 1 |
| Fuel/Propulsion System | 1 |
| Service Brakes, Hydraulic | 1 |
Electrical System: 36; Engine: 4; Unknown Or Other: 2; Electrical System:12v/24v/48v Battery: 1; Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm): 1; Electrical System:Propulsion System:Traction Battery:Management System/Energy Control Module (Bms/Becm):Software: 1; Fuel/Propulsion System: 1; Service Brakes, Hydraulic: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 1 |
| 25,000 to 49,999 | 4 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 1; 25,000 to 49,999: 4; 50,000 to 74,999: 1; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (4). 37 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 1 |
| 2022 | 1 |
| 2023 | 17 |
| 2024 | 21 |
| 2025 | 1 |
| 2026 | 2 |
2019: 1; 2022: 1; 2023: 17; 2024: 21; 2025: 1; 2026: 2
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 30 complaint narratives. Braking behavior appears in 1 complaint narratives. Steering behavior appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11291162 · 2019-12-25 (December 25, 2019)
THE MICHELIN ENERGY SAVER A/S HAD TWO FAILED TIRES ONE WITH A BLOW OUT AND THE OTHER WITH A SIDE WALL BUBBLES. TIRES ONLY HAVE 1800 MILES ON THEM ON A BRAND NEW CAR. DEALERSHIP CLAIMED ROAD HAZARD BUT NOTHING WAS HIT AND THERE WERE NO PUNCTURES.
Owner-reported narrative. 1,800 miles reported. Look up ODI 11291162 at NHTSA ↗
Owner report 11489756 · 2022-10-18 (October 18, 2022)
The contact stated their son owned a 2020 Ford Fusion. The contact stated that their son was driving at approximately 35 MPH, when the vehicle's instrument panel illuminated all possible warning lights. Then there was smoke emitting from the vehicle near the driver's feet. The driver pulled to the side of the road where they turned off the vehicle. The vehicle then caught on fire under the hood of the vehicle. The fire department was called and distinguished the fire. A fire report was filed. The vehicle was towed and deemed totaled. There were…
Owner-reported narrative. 30,000 miles reported. Look up ODI 11489756 at NHTSA ↗
Owner report 11531252 · 2023-07-10 (July 10, 2023)
In my 2020 plug-in Fusion, Stop Safely Now appeared on the screen as I drove on the freeway. While driving 70 mph, I suddenly had difficulty accelerating, and my air conditioner stopped working and began blowing hot air. By using hazard lights, I was able to slowly exit the freeway. The system disabled the engine and prevented the vehicle from starting. After being stranded on the off ramp, we were towed home. The cost of which exceeded $100. Without displaying any warning messages when we arrived home, the car started right up. After letting i…
Owner-reported narrative. Look up ODI 11531252 at NHTSA ↗
Owner report 11533524 · 2023-07-20 (July 20, 2023)
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that while operating the A/C, the fan motor started to increase in speed and the battery became hot. The contact stated that she unplugged the battery to allow for the battery to cool down before reconnecting the battery. The vehicle was taken to an undisclosed dealer however, the failure could not be duplicated. The contact was informed…
Owner-reported narrative. 30,000 miles reported. Look up ODI 11533524 at NHTSA ↗
Owner report 11535447 · 2023-07-31 (July 31, 2023)
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Owner-reported narrative. Look up ODI 11535447 at NHTSA ↗
Owner report 11536861 · 2023-08-07 (August 7, 2023)
The contact owns a 2020 Ford Fusion. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Owner-reported narrative. Look up ODI 11536861 at NHTSA ↗
Owner report 11540234 · 2023-08-23 (August 23, 2023)
Purchased the hybrid fusion to save on gas . Received a recall with no time as to when they will have a fix. The car is now only able to be used as a gas car because we Were advised you cannot charge the vehicle as it may go on fire. I now have to fill up every week as opposed to every 4-6 weeks. Gas is very high now and the car is not what I wanted without the hybrid mode . Car is lackluster in gas mode and my gas bill is not 5-6 times what I was paying and want to pay .
Owner-reported narrative. Look up ODI 11540234 at NHTSA ↗
Owner report 11541204 · 2023-08-28 (August 28, 2023)
The contact owns a 2020 Ford Fusion Energi. The contact received notification of NHTSA Campaign Number: 23V440000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the contact was informed that the part for the recall repair was not yet available. The contact stated that the manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not provided.
Owner-reported narrative. Look up ODI 11541204 at NHTSA ↗
Recall history
0 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
No recall campaigns are recorded in this snapshot.