2019 Ford FUSION ENERGI: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
121 owner complaints analyzed
1 distinct recall campaigns
36,000 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 19 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 101 of 121 complaints (83.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 88 | 72.7% |
| Braking behavior | 4 | 3.3% |
| Engine operation | 3 | 2.5% |
| Steering behavior | 2 | 1.7% |
| Transmission and shifting | 1 | 0.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 101 |
| Engine | 10 |
| Fuel/Propulsion System | 9 |
| Unknown Or Other | 8 |
| Power Train | 6 |
| Communication:Manufacturer Telematics | 2 |
| Service Brakes | 2 |
| Vehicle Speed Control | 2 |
Electrical System: 101; Engine: 10; Fuel/Propulsion System: 9; Unknown Or Other: 8; Power Train: 6; Communication:Manufacturer Telematics: 2; Service Brakes: 2; Vehicle Speed Control: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 5 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 5; 25,000 to 49,999: 11; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (11). 102 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 2 |
| 2021 | 2 |
| 2022 | 3 |
| 2023 | 32 |
| 2024 | 74 |
| 2025 | 7 |
| 2026 | 1 |
2019: 2; 2021: 2; 2022: 3; 2023: 32; 2024: 74; 2025: 7; 2026: 1
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 88 complaint narratives. Braking behavior appears in 4 complaint narratives. Engine operation appears in 3 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11233043 · 2019-07-18 (July 18, 2019)
TL* THE CONTACT OWNS A 2019 FORD FUSION. WHILE DRIVING 35 MPH WITH THE CRUISE CONTROL ENGAGED, THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL. UPON RELEASING THE BRAKE PEDAL,THE VEHICLE ACCELERATED ON ITS OWN AT A HIGH RATE OF SPEED. THE FAILURE OCCURRED TWICE AND THE SPEED REACHED EXACTLY 71 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO KEN GRODY FORD CARLSBAD SAN DIEGO (5555 PASEO DEL NORTE, CARLSBAD, CA 92008, [phone removed]), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MI…
Owner-reported narrative. 350 miles reported. Look up ODI 11233043 at NHTSA ↗
Owner report 11241156 · 2019-08-01 (August 1, 2019)
3 WEEKS AFTER I LEASED THE VEHICLE NEW, THE WINDSHIELD SHATTERED WITHOUT ANYTHING HITTING IT. IT IS NOW 3 MONTHS LATER AND I ABOVE 7500 MILES ON THE CAR AND WHILE SITTING IN STOPPED TRAFFIC THE BACK GLASS EXPLODED ON ITS OWN. FORD CORPORATE ONLY ACCEPTED PHOTOS TAKEN AND SUBMITTED BY THE DEALERSHIP TO REVIEW THE CLAIM AFTER TELLING ME A 'TECHNICIAN WILL DETERMINE' WHAT HAPPENED. FORD SAID GLASS IS NOT COVERED UNDER WARRANTY. I EXPLAINED TO THEM THAT I UNDERSTAND BUT I AM MODE CONCERNED OF THE OVERALL SAFETY OF THE CAR AFTER THIS HAPPENED. 2 PHO…
Owner-reported narrative. 7,500 miles reported. Look up ODI 11241156 at NHTSA ↗
Owner report 11420663 · 2021-06-12 (June 12, 2021)
Yesterday I parked my car and about 45 minutes later when I returned my trunk was open. This makes a few times now where I have parked my car and left, then when I returned my trunk was open. The first couple of times I dismissed it because the trunk was only open slightly. In one of the early instances I was standing there when the trunk opened by itself and thought it was because I hadn't closed it all the way. But yesterday the trunk was open halfway with the taillight flashing bringing further attention to it. There were no error messa…
Owner-reported narrative. Look up ODI 11420663 at NHTSA ↗
Owner report 11441584 · 2021-11-24 (November 24, 2021)
The contact owns a 2019 Ford Fusion Energi. The contact stated that while his wife was driving in the rain at an undisclosed speed, she noticed that water was leaking inside the vehicle from the sunroof. The contact's wife was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that the drains surrounding the sunroof were clogged. The dealer informed the contact that he would be responsible for the cost of the repair. The manufacturer was notified of the failure and referred the contact to NHTSA. The vehicle…
Owner-reported narrative. 29,000 miles reported. Look up ODI 11441584 at NHTSA ↗
Owner report 11461706 · 2022-04-21 (April 21, 2022)
The contact owns a 2019 Ford Fusion Energi. The contact stated that the telematic control was inoperable. There were no warning lights illuminated. The contact took the vehicle to the local dealer who was aware of the failure with the telematics control unit. The vehicle was not repaired. The manufacturer was notified of the failure; however, provided no assistance. The approximate failure mileage was 20,000.
Owner-reported narrative. 20,000 miles reported. Look up ODI 11461706 at NHTSA ↗
Owner report 11478408 · 2022-08-09 (August 9, 2022)
The contact owns a 2019 Ford Fusion Energi. The contact stated that the manufacturer had abruptly changed the vehicle telecommunications system from 3G to 4G without notice to the vehicle owner. The contact stated that the GPS and location tracking system no longer worked. Additionally, he had no access to any safety system in the event of a crash. The contact had taken the vehicle to a local dealer who determined that the vehicle needed the modem upgraded to a 4G modem. The contact felt that the manufacturer should be responsible for the unann…
Owner-reported narrative. 22,000 miles reported. Look up ODI 11478408 at NHTSA ↗
Owner report 11499349 · 2022-12-29 (December 29, 2022)
While driving to work on I35 the a red message popped up on the dash saying "Stop Safely Now" and the engine/hybrid motor instantly completely died. Steering and breaking were almost impossible because I am not a strong person and I was nearly rear ended several times. I had no chance to get to the shoulder and was blocking the lane in the middle of traffic till I was able to get someone to tow it to a side street. Completely unacceptable and very dangerous for the car to die completely like this.
Owner-reported narrative. Look up ODI 11499349 at NHTSA ↗
Owner report 11510269 · 2023-03-05 (March 5, 2023)
Vehicle stopped accelerating, heard pop in vehicle behind me, all lite dash symbols flash and displayed message, stop vehicle safely now. Next morning, turn on vehicle to place into neutral to load onto tow truck to take to dealer, kept going back to park, while pulling vehicle onto tow truck, cabin filled with smoke, opened trunk, filling with smoke and then call 911 and fire dept extinguished fire. Have fire report, video and photos. Opened case number with Ford, been over a month and they state it is with the office of general council, unabl…
Owner-reported narrative. Look up ODI 11510269 at NHTSA ↗
Recall history
1 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
19V099000 · Hybrid Propulsion System
Reported: 2019-02-15 (February 15, 2019)
Ford Motor Company (Ford) is recalling certain 2019 Fusion Energi Hybrid models. The affected vehicles may not adequately protect against direct and indirect contact of high voltage sources during normal operation. As such, these vehicles fail to comply with Federal Motor Vehicle Safety Standard (FMVSS) number 305, "Electric-Powered Vehicles: Electrolyte spillage and electrical shock protection."
Consequence: Potential contact with high voltage sources increases the risk of injury.
Remedy: Ford will notify owners, and dealers will install a Bus Electrical Center (BEC) cover over the high voltage fuses, free of charge. The recall began April 2, 2019. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 19C05.
NHTSA campaign record ↗