2014 Volkswagen CC: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
80 owner complaints analyzed
5 distinct recall campaigns
34,000 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 24 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 52 of 80 complaints (65.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 8 | 10.0% |
| Electrical and battery issues | 7 | 8.8% |
| Fuel system concerns | 6 | 7.5% |
| Engine operation | 3 | 3.8% |
| Braking behavior | 3 | 3.8% |
| Transmission and shifting | 1 | 1.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 52 |
| Fuel/Propulsion System | 12 |
| Electrical System | 10 |
| Engine | 6 |
| Steering | 5 |
| Service Brakes | 3 |
| Unknown Or Other | 3 |
| Exterior Lighting | 2 |
Air Bags: 52; Fuel/Propulsion System: 12; Electrical System: 10; Engine: 6; Steering: 5; Service Brakes: 3; Unknown Or Other: 3; Exterior Lighting: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 9 |
| 25,000 to 49,999 | 7 |
| 50,000 to 74,999 | 4 |
| 75,000 to 99,999 | 4 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 9; 25,000 to 49,999: 7; 50,000 to 74,999: 4; 75,000 to 99,999: 4; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (9). 56 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2014 | 2 |
| 2015 | 3 |
| 2016 | 27 |
| 2017 | 15 |
| 2018 | 14 |
| 2019 | 2 |
| 2020 | 2 |
| 2021 | 3 |
| 2022 | 5 |
| 2023 | 4 |
| 2024 | 2 |
| 2025 | 1 |
2014: 2; 2015: 3; 2016: 27; 2017: 15; 2018: 14; 2019: 2; 2020: 2; 2021: 3; 2022: 5; 2023: 4; 2024: 2; 2025: 1
Pattern summary
Air Bags leads the component reports. Steering behavior appears in 8 complaint narratives. Electrical and battery issues appears in 7 complaint narratives. Fuel system concerns appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10575345 · 2014-03-28 (March 28, 2014)
TL* THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT STATED THAT WHILE PRESSING THE BRAKE PEDAL THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION CAUSING THE VEHICLE TO CRASH INTO A STEEL POLE AND A SECOND VEHICLE. THE CONTACT SUFFERED HEAD AND STOMACH INJURIES DURING THE CRASH. A POLICE REPORT WAS FILED. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 3000.
Owner-reported narrative. 3,000 miles reported. Look up ODI 10575345 at NHTSA ↗
Owner report 10663968 · 2014-12-12 (December 12, 2014)
I LEASED A VW CC 2014 MY VEHICLE ON NOV 20 2014. ON DEC 1 2014, WHEN I WAS BACKING UP AT MY OFFICE LOCATION I SAW A WHITE LINE ON THE DISPLAY UNIT. I TOOK IT TO THE DEALER TO FIX IT. THEY REVIEWED THE ISSUE AND REPLACED THE CENTER DISPLAY. HOWEVER ON 11-DEC-2014 THE SAME ISSUE OF CENTER LINE APPEARED ON THE SCREEN. AFTER HAVING THE CAR FOR A DAY, THE VW TOLD ME ITS BY DESIGN THAT A CENTER SHALL COME UP WHEN THERE IS SUN. THIS IS SAFETY ISSUE AND I HAVE PICTURES AND VIDEOS OF THIS BEHAVIOR. I HOPE YOU CAN HELP ME RESOLVE THIS. *TR
Owner-reported narrative. 1,062 miles reported. Look up ODI 10663968 at NHTSA ↗
Owner report 10700857 · 2015-03-21 (March 21, 2015)
NORMAL DRIVING AUTO WHEN TIRE WENT TOTALLY FLAT. REPLACED IT WITH SPARE TIRE. PARKED CAR AND TWO HOURS LATER, A SECOND TIRE HAD GONE FLAT. NO DISCERNIBLE DAMAGE TO TIRE OR RIM TO ACCOUNT FOR FLAT. *TR
Owner-reported narrative. 2,379 miles reported. Look up ODI 10700857 at NHTSA ↗
Owner report 10705210 · 2015-04-12 (April 12, 2015)
DRIVING ON US-95 OUTSIDE OF PHILADELPHIA PA. CHANGED LANES FROM LEFT LANE TO CENTER. SMALL RUT BETWEEN LANES. RIGHT FROM WHEEL FAILED. WHEN CHANGING THE TIRE, I NOTICED THE WHEEL COMPLETELY CRACKED ALONG THE CIRCUMFERENCE ON THE FLAT SECT WHERE IT MEETS THE SIDE RAMP OF THE WHEEL GOING TOWARDS THE BEAD. THE TIRE STAYED IN PLACE, BUT THE WHEEL BROKE INTO 2 SECTIONS. THERE IS NO EVIDENCE OF POT HOLE DAMAGE. LIKE A LARGE CHUCK OR CRACK IN SIDE WALL OF TIRE OR RIM. I BELIEVE THIS IS A DEFECT. *TR
Owner-reported narrative. 1,067 miles reported. Look up ODI 10705210 at NHTSA ↗
Owner report 10810885 · 2015-12-17 (December 17, 2015)
CAR HAS 8200 MILES. STARTED TO NOTICE WHEN EXIT THE FREEWAY A RUMBLING SOUND, AFTER FEW TRIPS I NARROWED THE PROBLEM TO FRONT DISC BRAKES. SEEMS LIKE THEY ARE WARPED. AFTER 2 TIMES OF TAKING THE VEHICLE FOR INSPECTION TO SAVANNAH VOLKSWAGEN, THEY GAVE ME FEEDBACK THAT PROBLEM IS NORMAL. THE PROBLEM IS MORE ACCUTE WHEN BRAKES WARM UP A BIT AFTER DRIVING ON THE FREEWAY. DONT KNOW WHAT TO DO SINCE VW CUSTOMER SERVICE TELLS IS OK.
Owner-reported narrative. 7,800 miles reported. Look up ODI 10810885 at NHTSA ↗
Owner report 10862266 · 2016-04-29 (April 29, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10862266 at NHTSA ↗
Owner report 10862627 · 2016-05-02 (May 2, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10862627 at NHTSA ↗
Owner report 10863164 · 2016-05-04 (May 4, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ....UPDATED 07/05/16 *BF
Owner-reported narrative. Look up ODI 10863164 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V483000 · Air Bags:Frontal
Reported: 2015-08-04 (August 4, 2015)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
NHTSA campaign record ↗16V078000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-10 (February 10, 2016)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
NHTSA campaign record ↗17V509000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2017-08-16 (August 16, 2017)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
NHTSA campaign record ↗18V148000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2018-03-06 (March 6, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
NHTSA campaign record ↗18V329000 · Unknown Or Other
Reported: 2018-05-16 (May 16, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
NHTSA campaign record ↗