2013 Volkswagen CC: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
148 owner complaints analyzed
5 distinct recall campaigns
46,500 mi median reported failure mileage
Scope: 2013 model year. Data snapshot: . 74 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 88 of 148 complaints (59.5%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 14 | 9.5% |
| Steering behavior | 14 | 9.5% |
| Electrical and battery issues | 12 | 8.1% |
| Braking behavior | 9 | 6.1% |
| Fuel system concerns | 7 | 4.7% |
| Transmission and shifting | 3 | 2.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 88 |
| Engine | 19 |
| Fuel/Propulsion System | 16 |
| Electrical System | 15 |
| Steering | 8 |
| Wheels | 7 |
| Vehicle Speed Control | 6 |
| Service Brakes | 5 |
Air Bags: 88; Engine: 19; Fuel/Propulsion System: 16; Electrical System: 15; Steering: 8; Wheels: 7; Vehicle Speed Control: 6; Service Brakes: 5
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 18 |
| 25,000 to 49,999 | 24 |
| 50,000 to 74,999 | 16 |
| 75,000 to 99,999 | 7 |
| 100,000 to 149,999 | 8 |
| 150,000 and above | 1 |
Under 25,000: 18; 25,000 to 49,999: 24; 50,000 to 74,999: 16; 75,000 to 99,999: 7; 100,000 to 149,999: 8; 150,000 and above: 1
25,000 to 49,999 miles has the most reports with usable mileage (24). 74 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 1 |
| 2013 | 6 |
| 2014 | 3 |
| 2015 | 10 |
| 2016 | 52 |
| 2017 | 42 |
| 2018 | 24 |
| 2019 | 7 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
2012: 1; 2013: 6; 2014: 3; 2015: 10; 2016: 52; 2017: 42; 2018: 24; 2019: 7; 2021: 1; 2022: 1; 2023: 1
Pattern summary
Air Bags leads the component reports. Engine operation appears in 14 complaint narratives. Steering behavior appears in 14 complaint narratives. Electrical and battery issues appears in 12 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10459957 · 2012-05-29 (May 29, 2012)
I FOUND OUT VW HAS RE-DESIGNED THEIR BRAKES FOR A 'SOFT FEEL'. BUT THE BRAKES NOW TRAVEL ALMOST TO THE FLOOR WHEN SLOWLY PUSHED DOWN, AND YOU HAVE TO PUMP THE PEDAL TO GET A FEEL THAT THE BRAKES ARE TAKING EFFECT. IN FACT THE TRAVEL OF THE BRAKE PEDAL IS LOWER THAN THE LEVEL OF THE GAS PEDAL AND THIS IS WHERE THE SAFETY ISSUES COMES IN. BECAUSE OF THIS EXCESSIVE BRAKE PEDAL TRAVEL, I HAVE ON A NUMBER OF OCCASIONS FOUND MY FOOT PRESSING BOTH THE BRAKE AND GAS PEDALS AT THE SAME TIME. PARTICULARLY AT SLOW SPEEDS - LIKE IN HEAVY TRAFFIC, OR CO…
Owner-reported narrative. 200 miles reported. Look up ODI 10459957 at NHTSA ↗
Owner report 10492957 · 2013-01-14 (January 14, 2013)
THE VEHICLE BEGAN SHOWING SIGNS OF MALFUNCTION IN AUGUST OF 2012 (VEHICLE WAS LEASED THE END OF JUNE) WHEN IT WOULD TAKE SEVERAL ATTEMPTS TO START THE VEHICLE AND ONCE STARTED THE VEHICLE WOULD OCCASIONAL CUT OFF OR RUN REALLY ROUGH FOR ABOUT 30 MINUTES. THE ENGINE LIGHT STAYED ILLUMINATED FOR 2 DAYS. I TOOK THE CAR TO THE DEALER TO HAVE IT SERVICED AND AFTER 2 DAYS THEY WERE UNABLE TO REPLICATE THE PROBLEM. RETURNED VEHICLE TO ME WITH NO RESOLUTION. CAR RAN FINE FOR 4 MONTHS THEN ON DECEMBER 17TH THE SAME ISSUES BEGAN TO OCCUR BUT MORE SEVER…
Owner-reported narrative. 5,700 miles reported. Look up ODI 10492957 at NHTSA ↗
Owner report 10509015 · 2013-04-21 (April 21, 2013)
I BOUGHT A NEW VW CC THAT IS A 2.0T AND HAS A MANUAL TRANSMISSION. BEFORE BUYING AND JUST TEST DRIVING THE CAR, THE CAR DROVE JUST FINE. THE ISSUE IS THAT AFTER THE CAR WARMS UP FOR A WHILE, THE RPMS WILL HANG FOR A FEW SECONDS AFTER YOU LET OFF THE GAS. THIS CAUSES MANY SAFETY ISSUES AND I HAVE NOW FOUND OUT THAT ALL VW CARS MADE IN 2013 WITH THE 2.0T ENGINE HAVE THIS ISSUE. I ALMOST CRASHED THE CAR DUE TO THIS ISSUE A COUPLE WEEKS AGO WHEN IN SLOW STOP AND GO TRAFFIC. NOT ONLY IS THE REV HANG IS WEARING OUT CLUTCHES PREMATURELY AND MAKE…
Owner-reported narrative. 400 miles reported. Look up ODI 10509015 at NHTSA ↗
Owner report 10509388 · 2013-04-24 (April 24, 2013)
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN CC. THE CONTACT STATED THAT THE VEHICLE ACCELERATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED BUT NO FAILURE WAS FOUND. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 400 AND THE CURRENT MILEAGE WAS 1,400...UPDATED 06-19-13 *BF THE CONSUMER STATED THE DEALER ADVISED DUE TO THE FAILURE THE CLUTCH WILL PROBABLY WEAR OUT IN 20-30K MILES. THE CONSUMER STATED TO HAVE EXPERIENCED THE VEHICLE DRIVING ON ITS OWN AF…
Owner-reported narrative. 400 miles reported. Look up ODI 10509388 at NHTSA ↗
Owner report 10514659 · 2013-06-01 (June 1, 2013)
UPON TURNING THE VEHICLE, THE ENGINE STARTS UP NORMALLY. HOWEVER AS SOON AS THE ENGINE IS STARTED UP, IN PARK MODE, THE STEERING WHEEL INSTANTLY BEGINS TO VIOLENTLY AND OUT OF CONTROL SHAKE, VIBRATE, TWISTS, AND SHAKE THE WHOLE VEHICLE. THE ACT DOES NOT STOP UNTIL THE VEHICLE IS TURNED OFF. THIS HAPPENS FOR AN ADDITIONAL THREE TO FOUR TIMES UNTIL THE VEHICLE IS TURNED OFF, AND STEERING WHEEL IS TURNED EITHER WAY UNTIL YOU FEEL IT LOCK INTO PLACE OR CLICK INTO PLACE. THIS HAPPENS AT LEAST ONCE A WEEK. THERE IS VIDEO OF THE INCIDENT. *TR
Owner-reported narrative. 22,000 miles reported. Look up ODI 10514659 at NHTSA ↗
Owner report 10523543 · 2013-07-07 (July 7, 2013)
THE ENGINE STALLED WHILE DRIVING( SPEED 5-10MPH). STEERING WHEEL IMMEDIATELY AUTOMATICALLY LOCKED,LOST CONTROL OVER THE CAR.THE COMPUTER SHOWED A PROBLEM WITH THE BATTERY (THE SIGN WAS DISPLAYED FOR A FEW SECONDS). PUSHED THE BRAKES - BRAKES WORKED. REMOVED THE KEY AND STARTED THE CAR AGAIN, THE CAR STARTED UP AND EVERYTHING HAS STABILIZED. *TR
Owner-reported narrative. 10,000 miles reported. Look up ODI 10523543 at NHTSA ↗
Owner report 10536986 · 2013-08-23 (August 23, 2013)
EXCESSIVE HIGH IDLE CAUSING CAR HARD TO BRAKE. I NEED TO CONSTANTLY APPLY HIGH BRAKE PRESSURE TO KEEP THE CAR STOPPED. IDLE STAYS ABOVE 900 RPM ALL THE TIME. *TR
Owner-reported narrative. 1,200 miles reported. Look up ODI 10536986 at NHTSA ↗
Owner report 10605486 · 2014-06-24 (June 24, 2014)
I HAVE HAD VW CC'S SINCE 2009 AND HAVE BEEN TRADING THEM IN FOR A NEW MODEL EACH YEAR. UPON GETTING A 2013 VW CC I RETURNED TO THE DEALER THE WITHIN 72 HOURS OF PURCHASING THE CAR AS I HAVE BEEN HAVING STALLING ISSUES AT LOW SPEEDS (ESPECIALLY WHILE TURNING) DUE TO THE NATURE OF THE DSG TRANSMISSION. I HAVE BROUGHT MY VEHICLE BACK SEVERAL TIMES IN REGARDS TO THE SAME ISSUE. THE FIRST TIME, I WAS TOLD THAT THE FUEL PUMP NEEDED CHANGING (AT 36 MILES), THE SECOND, THIRD AND FOURTH TIMES I BROUGHT THE CAR INTO GUNTHER VW I WAS TOLD BY THE HEAD SERV…
Owner-reported narrative. 36 miles reported. Look up ODI 10605486 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V483000 · Air Bags:Frontal
Reported: 2015-08-04 (August 4, 2015)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
NHTSA campaign record ↗16V078000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-10 (February 10, 2016)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
NHTSA campaign record ↗17V509000 · Fuel System, Gasoline:Delivery:Fuel Pump
Reported: 2017-08-16 (August 16, 2017)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
NHTSA campaign record ↗18V148000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2018-03-06 (March 6, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
NHTSA campaign record ↗18V329000 · Unknown Or Other
Reported: 2018-05-16 (May 16, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
NHTSA campaign record ↗