2014 Mercedes Benz B-CLASS ELECTRIC: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
20 owner complaints analyzed
2 distinct recall campaigns
23,828 mi median reported failure mileage
Scope: 2014 model year. Data snapshot: . 16 complaints include usable failure mileage.
Most common problems
Power Train is the most frequently named component, appearing in 10 of 20 complaints (50.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 6 | 30.0% |
| Engine operation | 5 | 25.0% |
| Braking behavior | 4 | 20.0% |
| Transmission and shifting | 3 | 15.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Power Train | 10 |
| Electrical System | 7 |
| Engine | 6 |
| Service Brakes | 3 |
| Fuel/Propulsion System | 2 |
| Unknown Or Other | 2 |
| Engine And Engine Cooling | 1 |
| Fuel System, Gasoline | 1 |
Power Train: 10; Electrical System: 7; Engine: 6; Service Brakes: 3; Fuel/Propulsion System: 2; Unknown Or Other: 2; Engine And Engine Cooling: 1; Fuel System, Gasoline: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 8 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 8; 25,000 to 49,999: 5; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (8). 4 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2015 | 5 |
| 2016 | 3 |
| 2017 | 1 |
| 2018 | 1 |
| 2019 | 4 |
| 2020 | 1 |
| 2021 | 1 |
| 2022 | 3 |
| 2023 | 1 |
2015: 5; 2016: 3; 2017: 1; 2018: 1; 2019: 4; 2020: 1; 2021: 1; 2022: 3; 2023: 1
Pattern summary
Power Train leads the component reports. Electrical and battery issues appears in 6 complaint narratives. Engine operation appears in 5 complaint narratives. Braking behavior appears in 4 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10733548 · 2015-07-13 (July 13, 2015)
WHILE DRIVING, ON ANY ROAD AND ANY SPEED, THE VEHICLE GOES INTO NEUTRAL AND THE STOP SWITCH ENGINE OFF INDICATOR APPEARS. THIS REQUIRES ME TO PULL OVER TO THE SIDE OF THE ROAD, PLACE THE VEHICLE IN PARK AND TURN OFF THE IGNITION. I REMOVE THE KEY, REPLACE IT, AND THEN ATTEMPT TO START THE VEHICLE AGAIN. IT MAY START IMMEDIATELY, OR IT MAY TAKE SEVERAL TIMES TURNING THE KEY FROM THE ON TO OFF TO ON POSITION BEFORE IT WORKS AGAIN. AT TIMES, WHEN IT DOES START, AND I PUT IT INTO REVERSE OR DRIVE FROM PARK IT MAY STALL AGAIN. EVENTUALLY, I A…
Owner-reported narrative. 75 miles reported. Look up ODI 10733548 at NHTSA ↗
Owner report 10734877 · 2015-07-17 (July 17, 2015)
TL* THE CONTACT OWNS A 2014 MERCEDES BENZ B-CLASS ELECTRIC. WHILE DRIVING 35 MPH, THE VEHICLE LOST ALL POWER WITHOUT WARNING. THE CONTACT WAS ABLE TO STEER THE VEHICLE INTO A PARKING LOT. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 3,827.
Owner-reported narrative. 3,827 miles reported. Look up ODI 10734877 at NHTSA ↗
Owner report 10743359 · 2015-07-24 (July 24, 2015)
I WAS CRUISING DOWN A PRETTY BUSY MAIN STREET. AS I WAS TRYING TO MANUEVER IN TRAFFIC, I SENSED THAT AS I WAS PRESSING ON THE GAS, THE CAR WAS UNRESPONSIVE. I LOOKED AT THE DASH AND NOTICED THE CAR HAD MOVED ITSELF INTO NEUTRAL. I TRIED TO TURN THE KEY, BUT NOTHING HAPPENED. THE CAR WAS UNRESPONSIVE, BUT STILL ON (FROM THE LOOK OF THE DASHBOARD). I QUICKLY TRIED TO COAST TO THE SIDE OF THE ROAD, IN BETWEEN SPEEDING TRAFFIC, WHICH WAS VERY DANGEROUS, AS I WAS NEAR THE HIGHWAY ONRAMP AREA. ONCE I SAFELY PULLED ASIDE, I TRIED TO AGAIN TURN …
Owner-reported narrative. 4,910 miles reported. Look up ODI 10743359 at NHTSA ↗
Owner report 10778580 · 2015-09-29 (September 29, 2015)
BEGINNING AT ABOUT 4500 MILES WE BROUGHT THE CAR IN TO THE SHOP AFTER COMING TO A STOP; WE CALL IT THE 'CLOMP!' IT WILL UNEXPECTEDLY ROCK FORWARD CREATING A VERY UNSAFE FEELING. THEN THE FOLLOWING MONTH, THE 'CLOMPING' PRESENTED ITSELF AGAIN SO MY WIFE RETURNED THE VEHICLE TO THE DEALERSHIP TO DEMONSTRATE. A FEW WEEKS LATER, THE CAR BEGAN MAKING A LOUD TURBINE NOISE, AND THE ROCKING FORWARD AFTER COMING TO A STOP RE-PRESENTED ITSELF AGAIN SO WE RETURNED THE CAR TO SERVICE. THEN THE FOLLOWING MONTH THE CAR CONTINUED TO RANDOMLY LUNGE FORWARD AF…
Owner-reported narrative. 4,500 miles reported. Look up ODI 10778580 at NHTSA ↗
Owner report 10778583 · 2015-09-29 (September 29, 2015)
WHILE OPERATING THE VEHICLE ON THE ROAD THE CAR LOST THE ABILITY TO ACCELERATE BEYOND 10 MILE PER HOUR; FORTUNATELY, WE WERE JUST BLOCKS AWAY FROM OUR HOME. MY WIFE CALL THE SERVICE CENTER AND THEY PICKED IT UP AND PROVIDED HER WITH A LOANER. WHILE DRIVING AT 35 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,184.
Owner-reported narrative. 8,184 miles reported. Look up ODI 10778583 at NHTSA ↗
Owner report 10874692 · 2016-06-16 (June 16, 2016)
TL* THE CONTACT OWNS A 2014 MERCEDES-BENZ B-CLASS ELECTRIC. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT WINDSHIELD WAS STRUCK BY A PEBBLE. AFTER A WEEK, THE CONTACT NOTICED THAT THE FRONT WINDSHIELD WAS FRACTURED AND DID NOT FIT PROPERLY INTO THE VEHICLE. THE CONTACT MENTIONED THAT THE FRONT WINDSHIELD SHOULD BE THICKER AND WAS A SAFETY HAZARD. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 13,619.
Owner-reported narrative. 13,619 miles reported. Look up ODI 10874692 at NHTSA ↗
Owner report 10906967 · 2016-09-15 (September 15, 2016)
EXTREMELY DANGEROUS SUDDEN LOSS OF POWER WHILE DRIVING 70+ MPH ON BUSY HIGHWAY. WAS ALMOST INVOLVED IN A SERIOUS TRAFFIC COLLISION BECAUSE IT A STOPPED IN THE ROAD. ATTEMPTS TO RESTART THE VEHICLE FAILED. COULD NOT GET THE VEHICLE OUT OF "PARK" AND WAS UNABLE TO SWITCH IT INTO "NEUTRAL" TO ROLL THE VEHICLE OUT OF THE LANE OF HIGH SPEED TRAFFIC. THE INABILITY TO GET THE VEHICLE INTO "NEUTRAL" FURTHER COMPROMISED MY SAFETY AND THE SAFETY OF OTHER DRIVERS ON THE HIGHWAY. MAIN LOW VOLTAGE 12V BATTERY DIED SOON AFTER INCIDENT AND C…
Owner-reported narrative. 43,276 miles reported. Look up ODI 10906967 at NHTSA ↗
Owner report 10935178 · 2016-12-14 (December 14, 2016)
IN PREPARING TO LEAVE A PARKING LOT ON NOVEMBER 23, 2016 IN HILLSBORO, OREGON, THE B-CLASS MERCEDES-BENZ ELECTRIC DRIVE AUTOMOBILE REFUSED TO MOVE AND A MESSAGE APPEARED IN THE INSTRUMENT PANEL SAYING "HAVE ME TOWED TO A DEALER" OR SOMESUCH. VEHICLE WAS TRANSPORTED TO BEAVERTON, OREGON MERCEDES-BENZ WHERE THE DIAGNOSIS WAS A DEFUNCT MAIN TRACTION BATTERY. BATTERY, WHICH COSTS ABOUT 90 PERCENT OF THE MSRP OF THE AUTOMOBILE, WAS ORDERED FROM GERMANY AND ARRIVED ON OR ABOUT DECEMBER 9, 2016 AS A WARRANTY REPLACEMENT. VEHICLE IS REPORTED TO BE R…
Owner-reported narrative. 20,000 miles reported. Look up ODI 10935178 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V655000 · Electrical System:Propulsion System:Traction Battery
Reported: 2015-10-14 (October 14, 2015)
Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014-2015 B-Class Electric Drive vehicles manufactured November 21, 2013, to May 26, 2015. Due to a communication error within the electric drive system, the electric powertrain unit may shut down, temporarily immobilizing the vehicle and resulting in a loss of propulsion power.
Consequence: A vehicle stall increases the risk of a crash.
Remedy: MBUSA will notify owners, and dealers will update the electric drive system software, free of charge. The recall began on December 2, 2015. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA campaign record ↗19V787000 · Communication
Reported: 2019-11-01 (November 1, 2019)
Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
NHTSA campaign record ↗