2015 Mercedes Benz B-CLASS ELECTRIC: complaints, problems and recalls

THIS INCIDENT HAS HAPPENED TWICE SINCE WE GOT THE CAR ON 06/25/2015. FIRST TIME, DRIVING DOWN A STREET AT 35 MPH AND THE CAR WILL SHIFT BY ITSELF INTO NEUTRAL. THE CAR WILL NOT GO BACK TO DRIVE AND THERE IS NOT POWER TO THE DRIVE SYSTEM. THE ONLY WAY TO CORRECT IT IS TO COAST TO A STOP AND TURN OFF THE CAR AND RESTART IT TO CONTINUE DRIVING. THE SECOND TIME, ON 7/10/2015 MY WIFE WAS DRIVING ON THE FREEWAY AT 55MPH AND SAME THING HAPPENED AGAIN, BUT WAS PUT IN A MORE DANGEROUS SITUATION SINCE SHE WAS TRAVELING IN THE LEFT LANE AND THERE WAS NO C…

Owner-reported narrative. 420 miles reported. Look up ODI 10733740 at NHTSA ↗

THUMP! COMPLETE LOSS OF POWER ON FREEWAY. RANDOM SHIFT TO NEUTRAL ISSUE. DRIVING HOME FROM THE PURCHASING THE CAR ON THE 101 SOUTHBOUND IN THE FAST LANE GOING 65 MPH. ACCELERATION WAS SUDDENLY LOST. THE POWER TRAIN MALFUNCTIONED AND SHIFTED ITSELF INTO NEUTRAL. THE GAS PEDAL WAS UNRESPONSIVE. HAD TO PULL OVER AT WOODMAN EXIT ON INERTIA ALONE. WE HAD JUST PURCHASED THE CAR ONLY 2 HOURS PRIOR TO THIS INCIDENT AND PUT 30 MILES ON THE ODOMETER. NO WARNING LIGHTS APPEARED. MY RESEARCH ON THIS ISSUE SHOWS THAT IT IS THAT SAME ISSUE THAT HAS CAUSED T…

Owner-reported narrative. 40 miles reported. Look up ODI 10735507 at NHTSA ↗

MY 2015 MERCEDES BENZ B CLASS ELECTRIC DRIVE LOST POWER DURING MY EVENING COMMUTE TODAY LEAVING ME STALLED IN TRAFFIC. I WAS NOT ABLE TO MAKE IT ACROSS ALL 5 LANES OF A BUSY FREEWAY TO THE SHOULDER BEFORE COMING TO A COMPLETE STOP HALFWAY BETWEEN TWO LANES (ONE OF WHICH WAS A BUSY MERGE LANE FROM SFO AIRPORT). I TRIED TO RESTART IT (KEYLESS) A COUPLE OF TIMES WITHOUT SUCCESS- NO MESSAGES ON DASH, REST OF ELECTRONICS (RADIO ETC) STILL WORKING FINE. I DID NOTICE THAT THE GAUGE DROPPED DOWN TO FULL "CHARGING" AS IF THE REGENERATIVE SYSTEM WERE FUL…

Owner-reported narrative. 2,100 miles reported. Look up ODI 10746003 at NHTSA ↗

WHILE DRIVING 35 MPH ON TIMED LIGHT RUSH HOUR TRAFFIC ROAD, CAR LOST ACCELERATION CAPABILITY. INSTRUMENTATION PANEL DISPLAYED NORMALLY. CAR DID NOT RESPOND TO SWITCH TO SPORT MODE IN ATTEMPT TO GET MORE RESPONSE. DID NOT STALL COMPLETELY BUT NO ACCELERATION POSSIBLE. NORMAL AFTER TURNED OFF AND RE-START.

Owner-reported narrative. 55 miles reported. Look up ODI 10749642 at NHTSA ↗

TL* THE CONTACT OWNS A 2015 MERCEDES BENZ B-CLASS ELECTRIC. WHILE DRIVING AT 35 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,500. THE VIN WAS NOT AVAILABLE.

Owner-reported narrative. 4,500 miles reported. Look up ODI 10749910 at NHTSA ↗

SUDDEN LOSS OF POWER WHILE DRIVING ON A HIGHWAY AT 65-70MPH. NO INDICATION OF ANY PROBLEM ON DASH BOARD, EXCEPT AN INDICATION THAT IT WAS AT MAXIMUM REGENERATION. GEAR SELECTION INDICATOR DISPLAYED THAT THE CAR WAS IN DRIVE, NOT IN NEUTRAL. NO RESPONSE FROM THROTTLE PEDAL PRESSING. SLOWLY DRIFTED ACROSS MULTIPLE LANES OF HIGHWAY UNTIL I REACHED THE SHOULDER AND CAME TO A STOP. TURNED CAR OFF AND THEN BACK ON, AFTER WHICH THE CAR BEHAVED NORMALLY AGAIN.

Owner-reported narrative. 2,380 miles reported. Look up ODI 10759022 at NHTSA ↗

I WAS DRIVING AT 55 MPH ON THE FREEWAY WITH BOTH HANDS ON THE WHEEL WHEN ALL OF A SUDDEN I LOST POWER TO THE ACCELERATOR PEDAL. NO MECHANICAL PROBLEM WAS INDICATED ON THE DASH: THE CAR WAS 'READY' AND WAS IN 'D' YET I HAD NO POWER WHATSOEVER TO THE ACCELERATOR PEDAL. I COULD NOT PULL OVER TO GET OUT OF TROUBLE BECAUSE I WAS SURROUNDED BY FAST MOVING TRAFFIC AND HAD NO POWER. I COULD NOT BRAKE TO TRY TO RESTART THE CAR WITHOUT BEING REAR ENDED BY THE CONSIDERABLE TRAFFIC BEHIND ME ON THE FREEWAY. MY ONLY OPTION WAS TO CONTINUE TO COAST FROM MY…

Owner-reported narrative. 1,626 miles reported. Look up ODI 10760362 at NHTSA ↗

THERE HAS BEEN TWO INCIDENT, IN WHICH I AM DRIVING THE CAR AND THE ACCELERATOR DOES NOT RESPOND, REQUIRING ME TO MAKE AN EMERGENCY LANE CHANGE TO GET OFF THE ROAD, THESE SITUATION HAVE BEEN VERY FRIGHTENING AND I FEAR FOR MY LIFE DRIVING SUCH A CAR. THE FIRST SITUATION OCCURRED AUGUST 2015 , WHILE TRAVELING ON A HIGH WAY AT 65MPH. THE CAR STOP ACCELERATED AND I LUCKLY MADE AN EMERGENCY LANE CHANGE WITHOUT HARM MYSELF, FAMILY CAR OR ANYONE ELSE. I IMMEDIATELY CONTACTED SOS ON MY CAR AND WAS TOLD THE CAR WAS SAFE TO DRIVE, AFTER I RESTARTED I…

Owner-reported narrative. 3,000 miles reported. Look up ODI 10764173 at NHTSA ↗

Reported: 2015-10-14 (October 14, 2015)

Mercedes-Benz USA, LLC (MBUSA) is recalling certain model year 2014-2015 B-Class Electric Drive vehicles manufactured November 21, 2013, to May 26, 2015. Due to a communication error within the electric drive system, the electric powertrain unit may shut down, temporarily immobilizing the vehicle and resulting in a loss of propulsion power.

Consequence: A vehicle stall increases the risk of a crash.

Remedy: MBUSA will notify owners, and dealers will update the electric drive system software, free of charge. The recall began on December 2, 2015. Owners may contact MBUSA customer service at 1-800-367-6372.

Reported: 2019-11-01 (November 1, 2019)

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Consequence: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Remedy: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.