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2002 Chrysler TOWN AND COUNTRY: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

404 owner complaints analyzed

4 distinct recall campaigns

54,750 mi median reported failure mileage

Scope: 2002 model year. Data snapshot: . 274 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 46 of 404 complaints (11.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior9824.3%
Transmission and shifting379.2%
Electrical and battery issues338.2%
Braking behavior276.7%
Fuel system concerns205.0%
Engine operation164.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
46
Electrical System
38
Power Train:Automatic Transmission
28
Steering
24
Steering:Hydraulic Power Assist System
14
Steering:Hydraulic Power Assist:Hose, Piping, And Connections
14
Air Bags:Frontal:Sensor/Control Module
12
Engine And Engine Cooling:Engine
12
Component breakdown data
CategoryCount
Air Bags46
Electrical System38
Power Train:Automatic Transmission28
Steering24
Steering:Hydraulic Power Assist System14
Steering:Hydraulic Power Assist:Hose, Piping, And Connections14
Air Bags:Frontal:Sensor/Control Module12
Engine And Engine Cooling:Engine12

Air Bags: 46; Electrical System: 38; Power Train:Automatic Transmission: 28; Steering: 24; Steering:Hydraulic Power Assist System: 14; Steering:Hydraulic Power Assist:Hose, Piping, And Connections: 14; Air Bags:Frontal:Sensor/Control Module: 12; Engine And Engine Cooling:Engine: 12

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
55
25,000 to 49,999
62
50,000 to 74,999
67
75,000 to 99,999
43
100,000 to 149,999
34
150,000 and above
13
Reported problems by failure mileage data
CategoryCount
Under 25,00055
25,000 to 49,99962
50,000 to 74,99967
75,000 to 99,99943
100,000 to 149,99934
150,000 and above13

Under 25,000: 55; 25,000 to 49,999: 62; 50,000 to 74,999: 67; 75,000 to 99,999: 43; 100,000 to 149,999: 34; 150,000 and above: 13

50,000 to 74,999 miles has the most reports with usable mileage (67). 130 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2000
1
2001
1
2002
29
2003
64
2004
63
2005
56
2006
45
2007
31
2008
18
2009
16
2010
16
2011
15
2012
10
2013
6
2014
10
2015
5
2016
4
2017
4
2018
3
2019
1
2020
2
2021
2
2022
1
2023
1
Complaints over time data
CategoryCount
20001
20011
200229
200364
200463
200556
200645
200731
200818
200916
201016
201115
201210
20136
201410
20155
20164
20174
20183
20191
20202
20212
20221
20231

2000: 1; 2001: 1; 2002: 29; 2003: 64; 2004: 63; 2005: 56; 2006: 45; 2007: 31; 2008: 18; 2009: 16; 2010: 16; 2011: 15; 2012: 10; 2013: 6; 2014: 10; 2015: 5; 2016: 4; 2017: 4; 2018: 3; 2019: 1; 2020: 2; 2021: 2; 2022: 1; 2023: 1

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 98 complaint narratives. Transmission and shifting appears in 37 complaint narratives. Electrical and battery issues appears in 33 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 10000092 · 2002-12-12 (December 12, 2002)

AIRBAG LIGHT KEEPS COMING ON WHILE DRIVING. DEALER KEEPS TELLING ME IT IS FIXED. PASSENGER SLIDER KEEPS STICKING WHEN COLD, IT DOES NOT OPEN BY REMOTE. CHILD SEAT BELT HAS HAD TO BE REPLACED, AND STILL DOES NOT LATCH WELL.

Owner-reported narrative. 1,500 miles reported. Look up ODI 10000092 at NHTSA ↗

Owner report 10000304 · 2002-12-20 (December 20, 2002)

2002 CHRYSLER TOWN & COUNTRY HORN THE HORN ON THE VEHILCLES IS VERY DIFFICULT TO HONK, FOR THE LACK OF A BETTER WORD. TAPPING THE HORN AS A FRIENDLY GESTURE IS OUT OF THE QUESTION - IN FACT IT IS DISCONCERTING IN THAT YOU REALLY HAVE TO PRESS HARD ON IT TO MAKE IT WORK AND WHEN IT FINALLY WORKS, IT IS QUITE A BLAST (BECAUSE OF THE PRESSURE REQUIRED). THE DEALER SAYS THAT THEY ARE ALL THIS WAY (I CAN'T BE SURE OF THAT)AND THAT THEY ARE NOT ALLOWED TO MAKE ANY CHANGES TO THE TENSION OR PART INVOLVED IN THE PROBLEM. NO VEHICLE I HAVE EVER …

Owner-reported narrative. 1 miles reported. Look up ODI 10000304 at NHTSA ↗

Owner report 10000393 · 2002-12-27 (December 27, 2002)

ENGINE SURGES AND CUTS OUT BETWEEN 40 AND 60 MPH. ON OCCASION IT STOPS RUNNING. TS

Owner-reported narrative. 100 miles reported. Look up ODI 10000393 at NHTSA ↗

Owner report 10000875 · 2003-01-09 (January 9, 2003)

2002 CHRYSLER TOWN AND COUNTRY IS SUPPOSED TO BE EQUIPPED WITH THE LATCH SYSTEM IN "ALL REAR SEATING POSITIONS". THIS SYSTEM (INCLUDING THE TETHERS) ARE NOT PRESENT ON THE 3-PASSENGER SEAT IN THIS VEHICLE. THE SAME IS TRUE FOR MOST OF THE 2003 TOWN AND COUNTRY VANS IN THE LOT OF MY CAR DEALER.

Owner-reported narrative. Look up ODI 10000875 at NHTSA ↗

Owner report 10003459 · 2003-01-27 (January 27, 2003)

WINDSHIELD WASHER SPRAY NOZZLES FROZE DURING LOW TEMPERATURE CONDITIONS CAUSING SERIOUS VISIBILITY PROBLEMS ON HIGHWAY DUE TO SALT SPRAY. EXTRA HEAVY DUTY 'RED' SOLUTION HAD BEEN USED, SUPPOSED TO BE GOOD FOR -30 DEGREES F. IT APPEARS THAT THE POSITION OF THE SPRAY NOZZLES, AND PERHAPS THE POSITION OF THE RESERVOIR TANK DO NO BENEFIT FROM THE HEAT OF THE ENGINE OR DEFROSTERS.

Owner-reported narrative. 11,200 miles reported. Look up ODI 10003459 at NHTSA ↗

Owner report 10003900 · 2003-01-15 (January 15, 2003)

CONSUMER STATES THAT WHILE DRIVING AT ANY SPEED THE AIR BAG LIGHT CAME ON AND THE AIR BAG COULD BE INOPERATIVE IN THE EVENT OF A VEHICLE ACCIDENT. DEALER NOTIFIED. TS *DT

Owner-reported narrative. Look up ODI 10003900 at NHTSA ↗

Owner report 10004080 · 2003-01-17 (January 17, 2003)

THERE IS A LOUD SQUEALING NOISE UNDER THE HOOD OF THE VEHICLE. DEALERSHIP STATED THIS IS COMING FROM A PART IN THE ENGINE. THE DEALERSHIP HAS MADE SEVERAL ATTEMPTS TO REMEDY THE PROBLEM, BUT FAILED. THE NOISE STILL OCCURS. PH

Owner-reported narrative. 2,500 miles reported. Look up ODI 10004080 at NHTSA ↗

Owner report 10004813 · 2003-01-28 (January 28, 2003)

WHILE PARKED ON A FLAT SURFACE VEHICLE SHIFTED INTO DRIVE HITTING RAILROAD CROSSING. DEALER NOTIFIED. TS

Owner-reported narrative. Look up ODI 10004813 at NHTSA ↗

Recall history

4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

01V310000 · Child Seat

Reported: 2001-10-04 (October 4, 2001)

VEHICLE DESCRIPTION: CERTAIN MINI VANS FAIL TO COMPLY WITH REQUIREMENTS OF FMVSS NO. 225, "CHILD RESTRAINT ANCHORAGE SYSTEMS." THE OWNER MANUALS SUPPLIED WITH THESE VEHICLES DO NOT INDICATE WHICH SEATING POSITIONS ARE EQUIPPED WITH TETHER ANCHORAGES AND CHILD RESTRAINT ANCHORAGE SYSTEMS AS REQUIRED BY THE STANDARD.

Consequence: IN THE EVENT OF A CRASH, THE CHILD SEAT MAY NOT BE PROPERLY ATTACHED INCREASING THE RISK OF INJURY TO THE CHILD.

Remedy: OWNERS WILL BE PROVIDED WITH THE NECESSARY CHILD RESTRAINT SYSTEM INFORMATION. OWNER NOTIFICATION IS EXPECTED TO BEGIN OCTOBER 8, 2001. OWNERS WHO DO NOT RECEIVE THE FREE INFORMATION WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
02V274000 · Fuel System, Gasoline:Storage:Tank Assembly

Reported: 2002-10-08 (October 8, 2002)

ON CERTAIN MINI VANS, THE FUEL TANK CONTROL VALVE WELD JOINT COULD SEPARATE RESULTING IN A POSSIBLE FUEL LEAK.

Consequence: FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDERBODY FIRE.

Remedy: DEALERS WILL INSPECT THE FUEL TANK AND REPLACE IT IF NECESSARY. OWNER NOTIFICATION BEGAN OCTOBER 28, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
04V386000 · Steering:Hydraulic Power Assist:Hose, Piping, And Connections

Reported: 2004-08-05 (August 5, 2004)

ON CERTAIN MINIVANS EQUIPPED WITH 3.3 OR 3.8L V-6 ENGINE, THE UPPER POWER STEERING COOLER HOSE MAY SPLIT AND CAUSE A FLUID LEAK.

Consequence: POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.

Remedy: DEALERS WILL REPLACE THE UPPER POWER STEERING COOLER HOSE. THIS RECALL BEGAN ON SEPTEMBER 27, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗
04V531000 · Equipment:Electrical:Radio/Tape Deck/Cd Etc.

Reported: 2004-11-02 (November 2, 2004)

ON CERTAIN MINI VANS, CONDENSATION FROM THE INSTRUMENT PANEL AIR CONDITIONING DUCTS MAY DROP THROUGH VENT HOLES IN THE TOP OF THE RADIO AND RESULT IN A SHORT CIRCUIT THAT SUBSEQUENTLY SENDS DIRECT CURRENT TO THE REAR SPEAKERS.

Consequence: THIS COULD RESULT IN A SPEAKER FIRE.

Remedy: DEALERS WILL ADD A SPECIAL TAPE TO THE TOP OF THE RADIO TO PREVENT THE POTENTIAL OF WATER INTRUSION. THE RECALL BEGAN ON JANUARY 31, 2005. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

NHTSA campaign record ↗