2002 Chrysler TOWN AND COUNTRY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
404 owner complaints analyzed
4 distinct recall campaigns
54,750 mi median reported failure mileage
Scope: 2002 model year. Data snapshot: . 274 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 46 of 404 complaints (11.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 98 | 24.3% |
| Transmission and shifting | 37 | 9.2% |
| Electrical and battery issues | 33 | 8.2% |
| Braking behavior | 27 | 6.7% |
| Fuel system concerns | 20 | 5.0% |
| Engine operation | 16 | 4.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 46 |
| Electrical System | 38 |
| Power Train:Automatic Transmission | 28 |
| Steering | 24 |
| Steering:Hydraulic Power Assist System | 14 |
| Steering:Hydraulic Power Assist:Hose, Piping, And Connections | 14 |
| Air Bags:Frontal:Sensor/Control Module | 12 |
| Engine And Engine Cooling:Engine | 12 |
Air Bags: 46; Electrical System: 38; Power Train:Automatic Transmission: 28; Steering: 24; Steering:Hydraulic Power Assist System: 14; Steering:Hydraulic Power Assist:Hose, Piping, And Connections: 14; Air Bags:Frontal:Sensor/Control Module: 12; Engine And Engine Cooling:Engine: 12
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 55 |
| 25,000 to 49,999 | 62 |
| 50,000 to 74,999 | 67 |
| 75,000 to 99,999 | 43 |
| 100,000 to 149,999 | 34 |
| 150,000 and above | 13 |
Under 25,000: 55; 25,000 to 49,999: 62; 50,000 to 74,999: 67; 75,000 to 99,999: 43; 100,000 to 149,999: 34; 150,000 and above: 13
50,000 to 74,999 miles has the most reports with usable mileage (67). 130 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2000 | 1 |
| 2001 | 1 |
| 2002 | 29 |
| 2003 | 64 |
| 2004 | 63 |
| 2005 | 56 |
| 2006 | 45 |
| 2007 | 31 |
| 2008 | 18 |
| 2009 | 16 |
| 2010 | 16 |
| 2011 | 15 |
| 2012 | 10 |
| 2013 | 6 |
| 2014 | 10 |
| 2015 | 5 |
| 2016 | 4 |
| 2017 | 4 |
| 2018 | 3 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 2 |
| 2022 | 1 |
| 2023 | 1 |
2000: 1; 2001: 1; 2002: 29; 2003: 64; 2004: 63; 2005: 56; 2006: 45; 2007: 31; 2008: 18; 2009: 16; 2010: 16; 2011: 15; 2012: 10; 2013: 6; 2014: 10; 2015: 5; 2016: 4; 2017: 4; 2018: 3; 2019: 1; 2020: 2; 2021: 2; 2022: 1; 2023: 1
Pattern summary
Air Bags leads the component reports. Steering behavior appears in 98 complaint narratives. Transmission and shifting appears in 37 complaint narratives. Electrical and battery issues appears in 33 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10007154 · 2003-02-12 (February 12, 2003)
THE POWER STEERING FAILED, WHICH MADE THE VEHICLE DIFFICULT TO STEER.*JB
Owner-reported narrative. Look up ODI 10007154 at NHTSA ↗
Owner report 10008462 · 2003-03-05 (March 5, 2003)
COMPLETE FAILURE OF POWER STEERING SYSTEM. UPON STARTUP OF VEHICLE IN GARAGE, HEARD LOUD BANG. EXITED VEHICLE TO FIND HUGH PUDDLE OF POWER STEERING FLUID POURING FROM VEHICLE. IT WAS UNDRIVABLE. DEALER INSTALLED POWER STEERING LINE AND POWER STEERING COOLER. SINCE THEN, FLUID HAS LEAKED TWICE AGAIN. DEALER HAS REPLACED ANOTHER HOSE, AND SPRING CLAMPS. THEN HEARD "WHIRRING' NOISE. HAD TO RETURN TO DEALER A LAST TIME TO PURGE AIR OUT OF SYSTEM THAT WAS NOT DONE CORRECTLY DURING REPAIRS. SO FAR, NO MORE LEAKS, BUT I AM NOT CERTAIN IT IS F…
Owner-reported narrative. 19,395 miles reported. Look up ODI 10008462 at NHTSA ↗
Owner report 10004813 · 2003-01-28 (January 28, 2003)
WHILE PARKED ON A FLAT SURFACE VEHICLE SHIFTED INTO DRIVE HITTING RAILROAD CROSSING. DEALER NOTIFIED. TS
Owner-reported narrative. Look up ODI 10004813 at NHTSA ↗
Owner report 10023691 · 2003-06-24 (June 24, 2003)
TRANSMISSION WILL DISENGAGE INTERMITTENTLY. *JB
Owner-reported narrative. 25 miles reported. Look up ODI 10023691 at NHTSA ↗
Owner report 10056387 · 2004-02-03 (February 3, 2004)
SINCE THE DAY I DROVE MY VAN OFF OF THE DEALERS LOT, ALL OF THE LIGHTS (MAP LIGHTS, DOME LIGHT AND HEADLIGHTS) ON THE VAN PULSE (SIMILAR TO THE PULSE OF A FLOURESCENT TUBE WARMING UP ON A COLD DAY). THE SPEED OF THE PULSE CHANGES WITH THE SPEED OF THE ENGINE. THE VAN HAS BEEN TO TWO DIFFERENT 5-STAR DEALERS AND THE HEADLIGHT SWITCH HAS BEEN REPLACED TWICE. SOMETHING IN THE COMPUTER WAS UPGRADED ONCE. EVERY OIL CHANGE THEY TRY TO DETERMINE IF/WHAT MIGHT BE CAUSING THE PROBLEM; TO NO AVAIL. BECAUSE THE SPEED OF THE PULSE CHANGES WITH THE ENG…
Owner-reported narrative. 30 miles reported. Look up ODI 10056387 at NHTSA ↗
Owner report 10058438 · 2005-03-23 (March 23, 2005)
FROM THE ALMOST DAY ONE THIS CARS HAS HAD ELECTRICAL PROBLEMS. ORIGINALLY THE DASH LIGHTS LIGHT UP AND WOULD NOT GO OUT FOR SEVERAL MINUTES. THEN THE FUEL PUMP STARTED TO OPERATE POORLY. THEN A SLIGHT HESITATION BEGAN AT IDLE. THEN I NOTICED A HESITATION AT ABOUT 40 MPH WHEN THE CAR WAS PULLING A INCLINE. THEN THE HEADLIGHTS BEGAN TO FLUTTER AS RPMS FLUCTUATED. THEN THE HEADLIGHTS BEGAN TO FLASH VIOLENTLY. A SWITCH WAS FINALLY REPLACED AND THE LIGHTS HAVE NOT HAD THE SAME PROBLEM FLASHING, BUT DO APPEAR TO HAVE SOME MINOR FLUTTERS IN THE…
Owner-reported narrative. 8,000 miles reported. Look up ODI 10058438 at NHTSA ↗
Owner report 10021701 · 2003-05-28 (May 28, 2003)
THE BRAKE LIGHT ILLUMINATED. ON THE SAME DAY A GRINDING NOISE WAS HEARD. MECHANIC WHICH REPLACED THE FRONT ROTORS AND BRAKE PADS. *TT
Owner-reported narrative. Look up ODI 10021701 at NHTSA ↗
Owner report 10025718 · 2003-07-09 (July 9, 2003)
2002 CHRYSLER T&C LX MINIVAN NEED NEW ROTORS AFTER ONLY 15,000 MILES! ROTORS ARE WARPED. CHRYSLER SAY NOT COVERED UNDER THIER HIGHLY ADVERTISED 7 YEAR WARRANTY. NOISE STARTED AROUND 10,000 MILE & HAS GOTTEN WORSE. BRAKES WERE SQUEAKY SINCE WE GOT THE VAN IN DEC OF 2001.OUR 1999 T&C MINIVAN NEVER NEEDED BRAKES PADS OR ROTORS. MY 1992 HONDA CIVIC WITH 200,000 MILES HAS NEVER NEED NEW ROTORS.*AK
Owner-reported narrative. Look up ODI 10025718 at NHTSA ↗
Owner report 10008653 · 2003-02-19 (February 19, 2003)
THE FUEL GAUGE DID NOT GIVE THE CORRECT READING. *JB THE MILEAGE INDICATOR FLUCTUATED. THE FUEL LEAK DETECTION PUMP HOSE WAS REPLACED DUE TO BROKEN PARTS. SCC
Owner-reported narrative. Look up ODI 10008653 at NHTSA ↗
Owner report 10042931 · 2003-10-15 (October 15, 2003)
DEALER TOLD ME NOTHING WRONG WITH THE CAR, SOLD ME THE CAR AND LET US DRIVE IT OFF THE LOT WITHOUT PERFORMING A STOP SALE RECALL WORK. I DON'T WANT THE VEHICLE. I WOULD NOT HAVE BOUGHT IT IF I HAD BEEN INFORMED THE RECALL WORK HAD NOT BEEN DONE. THE RECALL WAS ISSUED IN OCTOBER 2002, ALMOST A YEAR AGO. THE RECALL WORK HAS NOT BEEN DONE. I DO NOT FEEL SAFE IN THE VEHICLE AND DO NOT WANT TO ENDANGER ME, MY WIFE, OR ANYONE ELSE ON THE ROAD BY DRIVING IT ANYWHERE, INCLUDING THE DEALER WHOM I DO NOT TRUST DUE TO THIS AND INCIDENTS THAT HAVE HAP…
Owner-reported narrative. Look up ODI 10042931 at NHTSA ↗
Owner report 10008651 · 2003-02-19 (February 19, 2003)
THE VEHICLE STALLED WITHOUT WARNING. *JB AS THE CONSUMER PULLED INTO THE PARKING SPACE, THE VEHICLE STALLED WITHOUT WARNING, THEN THE VEHICLE WAS PLACED IN PARK, RESTARTED, AND CONTINUED INTO THE PARKING SPACE. ON ANOTHER OCCASION THE VEHICLE INTO REVERSE, THE VEHICLE STALLED WITHOUT WARNING, RESTARTED THE VEHICLE, PLACED IN DRIVE AND STALLED AGAIN. THERE WAS AN INTERMITTENT CLICK NOISE WHEN THE PEDAL IS DEPRESSED, THE A/C FAN NOISE, THE SUSPENSION FELT LOOSE AND LEANED TO LEFT, UNEVEN TIRE WEAR, CLUNK NOISE IN THE FRONT END WHEN COMING TO…
Owner-reported narrative. 1,300 miles reported. Look up ODI 10008651 at NHTSA ↗
Owner report 10024970 · 2003-06-23 (June 23, 2003)
LINCOLN TOWN AND COUNTRY WOULD STALL WHEN SHIFTING. *MR AROUND 1K MILES THE VEHICLE HAD BECOME HARD TO SHIFT AND WOULD STALL. THE CONSUMER HAD TAKEN THE VEHICLE FOR A RECALL AND FELT IT WAS A MISTAKE BECAUSE THE VEHICLE DID NOT RUN THE SAME SINCE. ON A FEW OCCASIONS MOISTURE FILLED THE VEHICLE AS FAR BACK AS THE MIDDLE SEATS. WHEN THE VEHICLE STOPPED IN THE STREET OR AT IDLE IT SEEMED AS IF THE TIMING WAS SLOW. THE VEHICLE WAS SHIFTED INTO NEUTRAL AND SMOOTHED OUT. THE CONSUMER ALSO HEARD A NOISE IN THE MOTOR WHICH TURNED ABOUT 1700-17…
Owner-reported narrative. 1,000 miles reported. Look up ODI 10024970 at NHTSA ↗