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U.S. public vehicle records

2018 Tesla MODEL X problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

191 owner complaints analyzed

9 distinct recall campaigns

12,000 mi median reported failure mileage

Scope: 2018 model year. Data snapshot: . 69 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Unknown Or Other is the most frequently named component, appearing in 39 of 191 complaints (20.4%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior4121.5%
Steering behavior2814.7%
Electrical and battery issues2412.6%
Engine operation63.1%
Transmission and shifting52.6%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Unknown Or Other
39
Suspension
37
Electrical System
30
Forward Collision Avoidance: Adaptive Cruise Control
20
Structure:Body
19
Vehicle Speed Control
19
Steering
18
Forward Collision Avoidance: Automatic Emergency Braking
17
Component breakdown data
CategoryCount
Unknown Or Other39
Suspension37
Electrical System30
Forward Collision Avoidance: Adaptive Cruise Control20
Structure:Body19
Vehicle Speed Control19
Steering18
Forward Collision Avoidance: Automatic Emergency Braking17

Unknown Or Other: 39; Suspension: 37; Electrical System: 30; Forward Collision Avoidance: Adaptive Cruise Control: 20; Structure:Body: 19; Vehicle Speed Control: 19; Steering: 18; Forward Collision Avoidance: Automatic Emergency Braking: 17

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
46
25,000 to 49,999
18
50,000 to 74,999
2
75,000 to 99,999
1
100,000 to 149,999
2
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00046
25,000 to 49,99918
50,000 to 74,9992
75,000 to 99,9991
100,000 to 149,9992
150,000 and above0

Under 25,000: 46; 25,000 to 49,999: 18; 50,000 to 74,999: 2; 75,000 to 99,999: 1; 100,000 to 149,999: 2; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (46). 122 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2018
10
2019
20
2020
24
2021
20
2022
26
2023
26
2024
22
2025
27
2026
16
Complaints over time data
CategoryCount
201810
201920
202024
202120
202226
202326
202422
202527
202616

2018: 10; 2019: 20; 2020: 24; 2021: 20; 2022: 26; 2023: 26; 2024: 22; 2025: 27; 2026: 16

Pattern summary

Unknown Or Other leads the component reports. Braking behavior appears in 41 complaint narratives. Steering behavior appears in 28 complaint narratives. Electrical and battery issues appears in 24 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11092528 · 2018-05-08 (May 8, 2018)

TL* THE CONTACT OWNS A 2018 TESLA MODEL X. WHILE PULLING INTO A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED BUT THE VEHICLE INADVERTENTLY ACCELERATED OVER A CURB BEFORE CRASHING INTO A CEMENT LIGHT POLE. THE FRONT END OF THE VEHICLE WAS SEVERELY DAMAGED, AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED NECK, SHOULDER, AND CHEST INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOW YARD. ON SEVERAL OCCASIONS, PRIOR TO THE FAILURE, AN ERRONEOUS WARNING MESSAGE DISPLAYED WHILE DRIVING, INDICATING…

Owner-reported narrative. 1,500 miles reported. Look up ODI 11092528 at NHTSA ↗

Owner report 11111431 · 2018-07-15 (July 15, 2018)

WHEN SLOWLY PULLING INTO A PARKING SPOT, THE CAR ACCELERATED ON IT'S OWN JUMPING THE CURB AND SLAMMED INTO A CHAIN LINK FENCE. I PRESSED THE BRAKE PEDAL BUT IT DIDN'T RESPOND. MY TEN YEAR OLD CHILD WAS IN THE BACK SEAT AND THANKFULLY WE ARE BOTH UNHARMED. THIS IS THE SECOND INCIDENT OF THE CAR ACCELERATING ON IT'S OWN. THE FIRST TIME THIS OCCURRED WAS DURING MY FIRST WEEK WITH THE CAR AND WHEN I WAS SLOWLY DRIVING AROUND A TRAFFIC CIRCLE IN A RESIDENTIAL AREA AND THE CAR TOOK OFF ON IT'S OWN. NO DAMAGE OTHER THAN MISALIGNMENT THAT TIME BUT I WA…

Owner-reported narrative. 1,117 miles reported. Look up ODI 11111431 at NHTSA ↗

Owner report 11281937 · 2019-11-23 (November 23, 2019)

HERE IS A TESLA MODEL X IN THE JUNKYARD. HTTPS://WWW.COPART.COM/LOT/55677079/PHOTOS THE AUCTION SITE HAS NOT PROVIDED THE VIN DETAILS SO I HAVE USED THE VIN OF ANOTHER WRECK SO THAT I CAN FILE THE REPORT. THE CAR IN QUESTION IS STILL AVAILABLE FOR INSPECTION AT COPART SO IT WOULD BE VERY EASY FOR YOU TO INSPECT. THE CAR HAS NOT BEEN IN A COLLION. NO AIR-BAGS HAVE DEPLOYED AND THERE IS VIRTUALLY NO DAMAGE TO THE BODYWORK. ALL OF THE SUSPENSION AND STEERING LINKAGES HAVE SNAPPED AND THE WHEEL IS STASHED IN THE FRUNK. THE WHEEL AND TIRE…

Owner-reported narrative. 10,000 miles reported. Look up ODI 11281937 at NHTSA ↗

Owner report 11289172 · 2019-12-15 (December 15, 2019)

USING THE SELF-PARK SYSTEM, FROM A STATIONARY POSITION AND PRESSING THE TOUCH SCREEN PROMPTS TO USE THE SELF-PARK, AND HAVING HANDS AND FEET AWAY FROM THE GAS, BRAKE AND STEERING WHEEL, AND PARKING BETWEEN TWO CARS, THE CAR ACCELERATED BACKWARD ON ITS OWN AND I HAD TO SLAM MY FOOT ON THE BRAKE TO STOP IT BUT IT STILL HIT A POLE GOING IN REVERSE AND DAMAGED THE BODY OF THE CAR. HAD I NOT HIT THE BRAKE MY SON AND I WOULD HAVE BEEN INJURED. TESLA HAS DENIED RESPONSIBILITY.

Owner-reported narrative. 7,500 miles reported. Look up ODI 11289172 at NHTSA ↗

Owner report 11266807 · 2019-10-07 (October 7, 2019)

I HEARD THAT NTHSA IS LAUNCHING A INVESTIGATION INTO INVESTIGATING TESLA FOR A UPDATE THAT THE COMPANY RELEASED TO REDUCE THE RANGE OF THE VEHICLES TO ADDRESS A BATTERY ISSUE. I WANT TO LET YOU KNOW THAT I HAVE EXPERIENCED THE ISSUE ON 2018 TESLA MODEL X. I USED TO CHARGE THE VEHICLE AT 90% FOR MY DAILY COMMUTE AND IT USED TO SHOW ME 208 MILES AS THE RANGE. BUT EVER SINCE THE UPDATE ITS SHOWING ME 196 AS THE RANGE AT THE SAME PERCENTAGE OF CHARGING (90%)

Owner-reported narrative. Look up ODI 11266807 at NHTSA ↗

Owner report 11302147 · 2020-01-27 (January 27, 2020)

EDIT/ADDITIONAL NOTE TO MY EARLIER COMPLAINT NUMBER: 11300604, THIS SUDDEN ACCELERATION WITH TESLA HAPPEN WHEN USING WITH/WITHOUT AUTO PILOT, I OBSERVED MANY TIMES DURING (A).THIS UNINTENDED ACCELERATION HAPPEN EVEN WHEN DRIVING NORMALLY WITHOUT AUTO PILOT, THOUGH I AM NOT PRESSING GAS PEDAL, ESPECIALLY OBSERVED IN THE CITY ROAD SPEEDS AROUND 30-45 MPH, WHN USING AUTO PILOT ON FREEWAYS, THIS HAPPENED AROUNBD 55-70MPH SPEEDS TOO. (B). ALSO THIS UNINTENDED ACCELERATION HAPPEN WHEN BATTERY IS AT 20-40% OF RANGE. (C). ALSO HAPPEN WHENVER THER…

Owner-reported narrative. 12,000 miles reported. Look up ODI 11302147 at NHTSA ↗

Owner report 11454981 · 2022-03-03 (March 3, 2022)

The contact owns a 2018 Tesla Model X. The contact stated that while driving downhill at approximately 40 MPH, the vehicle suddenly decelerated and stalled. The contact was unable to restart the vehicle. The suspension warning light was illuminated. The vehicle was towed to the local service center and diagnosed with engine failure. The vehicle was not yet repaired. The manufacturer was not contacted. The failure mileage was 45,000.

Owner-reported narrative. 45,000 miles reported. Look up ODI 11454981 at NHTSA ↗

Owner report 11469196 · 2022-06-14 (June 14, 2022)

Under normal acceration..the car shake and vibrate violently. This is a known Tesla design flaw on all MODEL X. Tesla even issue a Technical Service Bulletin to address the design flaw. This shudder...shake... and vibration is very dangerous and could cause the drive shaft to separate from the drive unit. This will cause an abruption separation and stall in a middle of an intersection

Owner-reported narrative. Look up ODI 11469196 at NHTSA ↗

Owner report 11210423 · 2019-05-28 (May 28, 2019)

A TESLA MODEL X WAS ABLE TO BE STARTED AND SHIFTED INTO GEAR BY A 2 YEAR OLD WHO WAS THEN ABLE TO DRIVE THE VEHICLE FORWARD AND PIN HIS PREGNANT MOTHER BETWEEN THE VEHICLE AND GARAGE WALL. APPARENTLY THERE ARE NO SAFETY-INTERLOCKS PREVENTING STARTING OF THE ENGINE, SUCH AS TRANSMISSION IN 'P' OR 'N'. FURTHER, THERE IS A WAND SHIFTER, BUT GEAR SELECTION IS COMPLETELY UNDER SOFTWARE CONTROL. THERE IS NO INTERLOCK SUCH AS WITH A TRADITIONAL PRNDL SELECTOR. THIS IS AN INHERENTLY UNSAFE DESIGN. CIVIL DOCKET DESCRIBING THE ACCIDENT AND TESLA'S RES…

Owner-reported narrative. 100 miles reported. Look up ODI 11210423 at NHTSA ↗

Owner report 11387354 · 2021-01-10 (January 10, 2021)

I'VE BEEN INFORMED BY THE VEHICLE MANUFACTURER, THAT THE TESLA MODEL X 7 SEAT VEHICLE MUST MAKE A LOUD 15 SECOND LONG ALERT WHEN SHIFTING INTO DRIVE, WHEN IN THE EVENT THAT THE VEHICLES FOLD FLAT SEATS ARE FOLDED FLAT. THIS SAME ALERT IS NOT PRESENT ON TESLA MODEL X 5 SEAT VEHICLE MODELS, AND I WOULD LIKE TO INFORM NHTSA THAT TESLA MAYBE VIOLATING REGULATIONS IN THEIR PRODUCED 5 SEAT MODELS, OR MAKING UP REGULATIONS TO IGNORE SOFTWARE BUGS THAT HINDER THE OPERATION OF THEIR VEHICLES AND DISTRACTING THE DRIVER FOR 15 SECONDS WHEN USING THE VEHIC…

Owner-reported narrative. 20,907 miles reported. Look up ODI 11387354 at NHTSA ↗