2019 Tesla MODEL X: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
100 owner complaints analyzed
8 distinct recall campaigns
15,000 mi median reported failure mileage
Scope: 2019 model year. Data snapshot: . 38 complaints include usable failure mileage.
Most common problems
Suspension is the most frequently named component, appearing in 26 of 100 complaints (26.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 19 | 19.0% |
| Electrical and battery issues | 11 | 11.0% |
| Steering behavior | 9 | 9.0% |
| Transmission and shifting | 1 | 1.0% |
| Engine operation | 1 | 1.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Suspension | 26 |
| Unknown Or Other | 19 |
| Electrical System | 17 |
| Forward Collision Avoidance: Adaptive Cruise Control | 13 |
| Structure:Body | 12 |
| Steering | 11 |
| Vehicle Speed Control | 10 |
| Service Brakes | 9 |
Suspension: 26; Unknown Or Other: 19; Electrical System: 17; Forward Collision Avoidance: Adaptive Cruise Control: 13; Structure:Body: 12; Steering: 11; Vehicle Speed Control: 10; Service Brakes: 9
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 30 |
| 25,000 to 49,999 | 5 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 30; 25,000 to 49,999: 5; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (30). 62 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2019 | 7 |
| 2020 | 19 |
| 2021 | 11 |
| 2022 | 16 |
| 2023 | 18 |
| 2024 | 10 |
| 2025 | 10 |
| 2026 | 9 |
2019: 7; 2020: 19; 2021: 11; 2022: 16; 2023: 18; 2024: 10; 2025: 10; 2026: 9
Pattern summary
Suspension leads the component reports. Braking behavior appears in 19 complaint narratives. Electrical and battery issues appears in 11 complaint narratives. Steering behavior appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11203722 · 2019-04-25 (April 25, 2019)
WENT TO A SHOWROOM TO CHECKOUT THE TESLAS, THE MODEL X GULL WING DOORS HIT ME ON THE HEAD AS THEY WERE CLOSING - SHOULD HAVE A SENSOR TO PREVENT THAT.
Owner-reported narrative. Look up ODI 11203722 at NHTSA ↗
Owner report 11241054 · 2019-08-01 (August 1, 2019)
TWO MAJOR ISSUES. ON JUNE 23, AFTER A SOFTWARE UPDATE, I LEFT TO RUN SOME ERRANDS. I GOT A MESSAGE THAT THE UPDATE DIDN'T INSTALL PROPERLY, BUT GIVEN THAT THE FUNCTIONS OF THE UPDATE DIDN'T SEEM CRITICAL, I DECIDED TO WAIT TO TRY AND REINSTALL. I WAS AT A STOP LIGHT IN THE CENTER LANE ON WISCONSIN AVENUE IN DC (A VERY BUSY STREET), WHEN I WENT TO GO AS THE LIGHT TURNED GREEN, MY ENTIRE SCREEN WENT BLACK AND I COULD NOT START THE CAR. MY HAZARD LIGHTS WOULDN'T EVEN GO ON. THANKFULLY, I COULD ROLL DOWN MY WINDOW AND WAVE CARS TO GO BY. I THAN…
Owner-reported narrative. Look up ODI 11241054 at NHTSA ↗
Owner report 11266551 · 2019-10-05 (October 5, 2019)
WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED THE BUILDING WENT THRU THE WALL. THERE WERE TWICE PRIOR INCEDENTS WITH NO ACCIDENT BUT FREAKING OUT WHITHIN LAST 4 WEEKS.THE VEHICLE WAS IN MOTION IN CITY STREET ALL THREE INSTANCES. ALL THREE INCIDENTS I WAS TURNING THE CORNER OR PARKING WITH LESS THAN 5 MILES PER HOUR.
Owner-reported narrative. Look up ODI 11266551 at NHTSA ↗
Owner report 11277294 · 2019-10-31 (October 31, 2019)
5 WEEK OLD VEHICLE WITH 2200 MILES HAD THE LEFT REAR AXLE BECOME DISCONNECTED SPONTANEOUSLY AFTER ACCELERATING STRAIGHT AHEAD FROM A CITY STREET RED LIGHT WITHOUT ANY PRIOR COLLISION OR ACCIDENT. THIS WHEEL WAS TILTED 30 DEGREES INTO THE WHEEL WELL RENDERING THE CAR UNDRIVABLE. THE LEFT REAR AXLE OR CONTROL ARM WAS VISIBLY HANGING FREELY UNDERNEATH THE CAR. TESLA SERVICE HAS BEEN UNABLE TO DIAGNOSE THE CAUSE FOR SPONTANEOUS FAILURE AND AWAIT INPUT FROM THE ENGINEERING DEPARTMENT. THEY HAVE SUGGESTED THAT IT COULD BE A CONTROL ARM FAILURE OR A B…
Owner-reported narrative. 2,200 miles reported. Look up ODI 11277294 at NHTSA ↗
Owner report 11279068 · 2019-11-08 (November 8, 2019)
THIS IS A 2019 TESLA MODEL X WITH REAR "WING DOORS". LEFT CAR IN A PARKING GARAGE. ATTENDANT PARKED THE CAR, LEFT FOB IN THE CAR, WALKED AWAY AND LEFT REAR "WING DOOR" MYSTERIOUSLY OPENED ON ITS OWN. I SAW THIS HAPPEN ON GARAGE SECURITY VIDEO SYSTEM. A COUPLE OF MONTHS AGO I WALKED IN MY HOME GARAGE AND THE RIGHT REAR "WING DOOR" WAS IN THE UP POSITION. NOTHING HAD BEEN TOUCHED. NOTHING ACTIVATED. CAR WAS IN SLEEP MODE.
Owner-reported narrative. 2,300 miles reported. Look up ODI 11279068 at NHTSA ↗
Owner report 11286906 · 2019-12-04 (December 4, 2019)
I HAVE BEEN FILING REPORTS OF TESLAS HAVING SNAPPED SUSPENSIONS FOR MORE THAN 3 YEARS BUT NO ACTION HAS BEEN TAKEN. THE PHOTOGRAPHS OF THIS BROKEN TESLA PROVIDE CATEGORICAL PROOF THAT THAT THE SUSPENSIONS ARE UNSAFE. PLEASE NOTE THAT THIS CAR IS ONLY A FEW WEEKS OLD AND HAS ONLY DONE 1500 MILES. HTTPS://WWW.COPART.COM/LOT/57807379/PHOTOS THERE IS ABSOLUTELY NO DAMAGE TO THIS CAR APART FROM THE SNAPPED OFF SUSPENSION. THE LINKS HAVE BEEN STRETCHED UNTIL THEY SNAPPED AND THEN THE ENTIRE ASSEMBLY HAS BEEN WRENCHED OFF. QUITE OBVIOUSLY TH…
Owner-reported narrative. 1,500 miles reported. Look up ODI 11286906 at NHTSA ↗
Owner report 11288993 · 2019-12-14 (December 14, 2019)
WHILE DRIVIND ON AUTOPILOT , THE CAR IS CHANGING FROM DRIVE TO PARK MODE.IT HAPPENED MANY TIMES ON FREEWAY.SERVICE CENTER UNABLE TO RESOLVE THE ISSUE
Owner-reported narrative. Look up ODI 11288993 at NHTSA ↗
Owner report 11300754 · 2020-01-21 (January 21, 2020)
I JUST BOUGHT A 2019 TESLA MODEL X 2 WEEKS AGO. WHILE I WAS PARKING SUDDEN UNINTENDED ACCELERATION OCCURRED VEHICLE JUMPED THE CURB AND THE VEHICLE SMASHED INTO A WALL . THE AIRBAGS DEPLOYED. THE CAR TOOK A LIFE OF ITS OWN. I AM A GOOD DRIVER WITH NO ACCIDENT HISTORY AND DID NOT PRESS THE GAS. I HAD JUST PRESSED THE PARK BUTTON. I HAVE SEVERAL LACERTAIONS ON MY FACE. MY LEFT ORBITAL HAS A CONTUSION AND RIGHT EYE NEEDS RETINA SURGERY. I HAVE CRACKED RIBS. I WILL NEED EXTENSIVE REHABILITATION ON MY BACK AND NECK. I HAVE NONSTOP HEADACHES. WHAT …
Owner-reported narrative. 2,000 miles reported. Look up ODI 11300754 at NHTSA ↗
Recall history
8 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
21V846000 · Forward Collision Avoidance: Sensing System: Camera | Forward Collision Avoidance:Software | Forward Collision Avoidance: Automatic Emergency Braking | Forward Collision Avoidance: Warnings
Reported: 2021-10-29 (October 29, 2021)
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Consequence: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
NHTSA campaign record ↗22V037000 · Steering:Automated/Adaptive Steering
Reported: 2022-01-27 (January 27, 2022)
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Consequence: Failing to stop at a stop sign can increase the risk of a crash.
Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
NHTSA campaign record ↗22V169000 · Back Over Prevention:Display Function
Reported: 2022-03-18 (March 18, 2022)
Tesla, Inc. (Tesla) is recalling certain 2018-2019 Model S, Model X, and 2017-2020 Model 3 vehicles equipped with Autopilot Computer 2.5 and operating certain firmware releases. The rearview image may not immediately display when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Consequence: A delayed rearview camera image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed May 17, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-004.
NHTSA campaign record ↗22V818000 · Steering:Electric Power Assist System
Reported: 2022-11-01 (November 1, 2022)
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.
Consequence: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.
Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.
NHTSA campaign record ↗23V085000 · Steering:Automated/Adaptive Steering
Reported: 2023-02-15 (February 15, 2023)
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Consequence: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
NHTSA campaign record ↗23V838000 · Electrical System:Adas:Driver Monitoring:Software
Reported: 2023-12-12 (December 12, 2023)
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Consequence: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
NHTSA campaign record ↗24V051000 · Electrical System: Instrument Cluster/Panel
Reported: 2024-01-30 (January 30, 2024)
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Consequence: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
NHTSA campaign record ↗24V376000 · Seat Belts:Front:Warning Light/Devices
Reported: 2024-05-28 (May 28, 2024)
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Consequence: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
NHTSA campaign record ↗