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U.S. public vehicle records

2019 Tesla MODEL X problems and owner complaints

Explore the records behind recurring owner reports.

Key facts

100 owner complaints analyzed

8 distinct recall campaigns

15,000 mi median reported failure mileage

Scope: 2019 model year. Data snapshot: . 38 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Suspension is the most frequently named component, appearing in 26 of 100 complaints (26.0%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Braking behavior1919.0%
Electrical and battery issues1111.0%
Steering behavior99.0%
Transmission and shifting11.0%
Engine operation11.0%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Suspension
26
Unknown Or Other
19
Electrical System
17
Forward Collision Avoidance: Adaptive Cruise Control
13
Structure:Body
12
Steering
11
Vehicle Speed Control
10
Service Brakes
9
Component breakdown data
CategoryCount
Suspension26
Unknown Or Other19
Electrical System17
Forward Collision Avoidance: Adaptive Cruise Control13
Structure:Body12
Steering11
Vehicle Speed Control10
Service Brakes9

Suspension: 26; Unknown Or Other: 19; Electrical System: 17; Forward Collision Avoidance: Adaptive Cruise Control: 13; Structure:Body: 12; Steering: 11; Vehicle Speed Control: 10; Service Brakes: 9

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
30
25,000 to 49,999
5
50,000 to 74,999
2
75,000 to 99,999
0
100,000 to 149,999
1
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,00030
25,000 to 49,9995
50,000 to 74,9992
75,000 to 99,9990
100,000 to 149,9991
150,000 and above0

Under 25,000: 30; 25,000 to 49,999: 5; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 0

Under 25,000 miles has the most reports with usable mileage (30). 62 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2019
7
2020
19
2021
11
2022
16
2023
18
2024
10
2025
10
2026
9
Complaints over time data
CategoryCount
20197
202019
202111
202216
202318
202410
202510
20269

2019: 7; 2020: 19; 2021: 11; 2022: 16; 2023: 18; 2024: 10; 2025: 10; 2026: 9

Pattern summary

Suspension leads the component reports. Braking behavior appears in 19 complaint narratives. Electrical and battery issues appears in 11 complaint narratives. Steering behavior appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Complaint evidence

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11286906 · 2019-12-04 (December 4, 2019)

I HAVE BEEN FILING REPORTS OF TESLAS HAVING SNAPPED SUSPENSIONS FOR MORE THAN 3 YEARS BUT NO ACTION HAS BEEN TAKEN. THE PHOTOGRAPHS OF THIS BROKEN TESLA PROVIDE CATEGORICAL PROOF THAT THAT THE SUSPENSIONS ARE UNSAFE. PLEASE NOTE THAT THIS CAR IS ONLY A FEW WEEKS OLD AND HAS ONLY DONE 1500 MILES. HTTPS://WWW.COPART.COM/LOT/57807379/PHOTOS THERE IS ABSOLUTELY NO DAMAGE TO THIS CAR APART FROM THE SNAPPED OFF SUSPENSION. THE LINKS HAVE BEEN STRETCHED UNTIL THEY SNAPPED AND THEN THE ENTIRE ASSEMBLY HAS BEEN WRENCHED OFF. QUITE OBVIOUSLY TH…

Owner-reported narrative. 1,500 miles reported. Look up ODI 11286906 at NHTSA ↗

Owner report 11438494 · 2021-10-28 (October 28, 2021)

The contact owns a 2019 Tesla Model X. The contact stated while driving approximately 30 mph in the carpool lane, the brake pedal was applied however the vehicle failed to stop and crashed into an unknown vehicle. The contact mentioned the brake alert feature failed to engage. There were no police reports filed, injuries, fire or air bag deployment. The contact called the local dealer but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000.

Owner-reported narrative. 20,000 miles reported. Look up ODI 11438494 at NHTSA ↗

Owner report 11308820 · 2020-02-12 (February 12, 2020)

I'VE HAD MY TESLA SINCE DECEMBER 24TH 2019. THE CAR WAS GIVEN TO ME WITHOUT A TEST DRIVE AND SAID TO HAVE A SEVEN DAY GUARANTEE. THE CAR WAS DEFECTIVE FROM THE MOMENT I GOT IT, AUTOMATICALLY ACCELERATING AND ACTING SPORADICALLY WHEN ENGAGED IN AUTO PILOT. THE BATTERY LIFE IS HAS OFTEN BEEN ONE THIRD OF WHAT I PAID FOR AND TESLA WILL BE 'SERVICING' IT FOR THE THIRD TIME TOMORROW. THE CAR IS DANGEROUS AND NOT RELIABLE. THEY WOULD NOT TAKE MY CAR BACK BECAUSE THEY TOLD ME I WAS PART OF A GOVERNMENT REBATE THAT INVALIDATES MY ABILITY TO RETU…

Owner-reported narrative. 2,500 miles reported. Look up ODI 11308820 at NHTSA ↗

Owner report 11423550 · 2021-07-06 (July 6, 2021)

The contact owns a 2019 Tesla Model X. The contact stated that the vehicle was in the parking lot parked for approximately 1 minute, the vehicle independently accelerated forward as the park assist unavailable warning light illuminated causing the vehicle to crash into a concrete wall where it came to a stop. No airbags deployed. A police report was filed. A police report was filed. There were no injuries sustained and no medical attention was sought. The vehicle was towed by the police department to a lot where the contact was awaiting the in…

Owner-reported narrative. 12,548 miles reported. Look up ODI 11423550 at NHTSA ↗

Owner report 11343513 · 2020-08-05 (August 5, 2020)

THE VEHICLE AND STEERING WHEEL VIBRATES WHILE ACCELERATING

Owner-reported narrative. 18,500 miles reported. Look up ODI 11343513 at NHTSA ↗

Owner report 11501339 · 2023-01-11 (January 11, 2023)

The contact owns a 2019 Tesla Model-X. The contact stated while at a traffic signal, he had stopped past the painted line on the roadway. The contact then shifted into reverse (R) to pull back from the traffic line, as the contact began to depress the accelerator, the accelerator pedal dropped to the floorboard and the vehicle accelerated backward at an approximated 15 MPH and crashed into the front end of a vehicle behind him. The contact stated that he had depressed the brake with force, and the vehicle slowed but seemed to continue to want t…

Owner-reported narrative. 28,000 miles reported. Look up ODI 11501339 at NHTSA ↗

Owner report 11480619 · 2022-08-22 (August 22, 2022)

The contact owns a 2019 Tesla Model X. The contact stated while attempting to start the vehicle, the vehicle would not start. After several hours, the contact was able to start the vehicle and drove home. The vehicle was taken to the dealer and the 12-Volt battery was replaced; however, the failure reoccurred. The contact stated while driving 65 MPH, the vehicle started losing power. The contact pulled over to the side of roadway and the vehicle lost motive power and stalled without warning. The contact was not able to restart the vehicle. The …

Owner-reported narrative. 34,234 miles reported. Look up ODI 11480619 at NHTSA ↗