2024 Mazda CX-90 PLUG-IN HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
95 owner complaints analyzed
0 distinct recall campaigns
3,960 mi median reported failure mileage
Scope: 2024 model year. Data snapshot: . 3 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 33 of 95 complaints (34.7%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 22 | 23.2% |
| Electrical and battery issues | 18 | 18.9% |
| Steering behavior | 17 | 17.9% |
| Engine operation | 6 | 6.3% |
| Transmission and shifting | 4 | 4.2% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 33 |
| Engine | 30 |
| Steering | 17 |
| Forward Collision Avoidance: Adaptive Cruise Control | 13 |
| Fuel/Propulsion System | 13 |
| Unknown Or Other | 13 |
| Power Train | 9 |
| Vehicle Speed Control | 7 |
Electrical System: 33; Engine: 30; Steering: 17; Forward Collision Avoidance: Adaptive Cruise Control: 13; Fuel/Propulsion System: 13; Unknown Or Other: 13; Power Train: 9; Vehicle Speed Control: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 0 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 0; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (3). 92 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 15 |
| 2024 | 44 |
| 2025 | 29 |
| 2026 | 7 |
2023: 15; 2024: 44; 2025: 29; 2026: 7
Pattern summary
Electrical System leads the component reports. Braking behavior appears in 22 complaint narratives. Electrical and battery issues appears in 18 complaint narratives. Steering behavior appears in 17 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11551122 · 2023-10-20 (October 20, 2023)
When radar cruise control is on, the car sometimes brakes hard totally unexpectedly when it’s about to overtake to a slower-moving vehicle in the adjacent right lane, and despite the fact that the CX-90 does not have any vehicle directly in front of it in its lane. This happens quite regularly at highway, when I am guetting within 100-200 ft of a semi located on the adjacent right lane, even when the road is at right. I almost got rear ended at 75mph by another vehicle because of that, as they did not expect my car to brake while overtaking a s…
Owner-reported narrative. Look up ODI 11551122 at NHTSA ↗
Owner report 11551746 · 2023-10-25 (October 25, 2023)
while passing a truck that is in the right hand lane, adaptive cruise control will pick up a vehicle straight ahead and hit the brakes hard. Issue - there is no vehicle in front of you. Almost got rear ended due to this issue.
Owner-reported narrative. Look up ODI 11551746 at NHTSA ↗
Owner report 11536250 · 2023-08-03 (August 3, 2023)
Vehicle was parked in garage overnight in our house. At approximately 630AM, carbon monoxide detector alarmed indicating high CO levels inside the house. Source likely appeared to the vehicle- distinct odor of burned electrical wiring/insulation; vehicle felt warm to the touch. Vehicle was dead and would not start. Mazda app indicated critical warnings for ACTIVESENSE, hydrid battery, hydrid system malfunction, high voltage battery depletion, and charging system malfunction starting abruptly at 0210 hours and terminating at 0340 hours. Vehicl…
Owner-reported narrative. Look up ODI 11536250 at NHTSA ↗
Owner report 11566650 · 2024-01-20 (January 20, 2024)
Driving to work the dash lit up with warming signs stating electrical leak detected, Malfunction to hybrid system stop car immediately and contact dealership. Once stopped the car locked up. It would not start would not engage in to gear. There is no neutral gear bypass. We were stranded. Called Mazda roadside assistance and it took 9 hours for a tow truck to arrive. Tow truck had to drag the car up onto flatbed since there was no way to put it into gear. We we're in the city limits not out in the middle of nowhere. The car is currently at the …
Owner-reported narrative. Look up ODI 11566650 at NHTSA ↗
Owner report 11571072 · 2024-02-09 (February 9, 2024)
The contact owns a 2024 Mazda CX-90. The contact received notification of NHTSA Campaign Number: 24V022000 (Steering) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Owner-reported narrative. Look up ODI 11571072 at NHTSA ↗
Owner report 11573765 · 2024-02-24 (February 24, 2024)
On [XXX], I was driving on [XXX] near Pasadena at normal speed of traffic when suddenly an error message “Hybrid System Malfunction” appeared on the dash board along with check engine light, and the car began to stall slowing down to nearly full stop almost immediately. When I pressed gas pedal, it would not accelerate. Because I was in the far right lane, I had just about enough time to pull over onto the shoulder before the car stopped completely. The car was in EV mode (using all electric power) when this incident occurred with 20 miles …
Owner-reported narrative. Look up ODI 11573765 at NHTSA ↗
Owner report 11583951 · 2024-04-18 (April 18, 2024)
Driving up snowy pass on I-90 approaching the top of Snoqualmie Pass. Vehicle stalled and warning lights flashed critical warning and loss of power. The vehicle stopped in the middle of the highway and would not start or go into drive. After a few minutes, because of speeding and adverse conditions, another driver collided with my vehicle from behind. Another following vehicle lost control and ran off the road. Nobody was injured. Mazda has not provided any information to what happened with the vehicle. We added about 12k miles in the 5 …
Owner-reported narrative. Look up ODI 11583951 at NHTSA ↗
Owner report 11577948 · 2024-03-18 (March 18, 2024)
At 3200 miles the vehicle had a major powertrain malfunction causing the vehicle to throw multiple error codes - Hybrid System Malfunction; Charging System Malfunction; Electrical Leakage Detected. Was instructed to pull over to a safe area immediately. Was unclear how long car would continue to be drivable. Once car stopped it became completely immobile. Repeated restart attempts would not let vehicle start ICE engine or shift into gear. Had to be towed via dollies to nearest dealer for diagnosis and repair. Dealer found a failed PTC heater …
Owner-reported narrative. Look up ODI 11577948 at NHTSA ↗
Owner report 11604822 · 2024-07-26 (July 26, 2024)
July 11, 2024 – Odometer – 7,604, Gas – Full, Electric – 19 Miles range - From work to Home, Receive the following errors “Engine Malfunction, Have Vehicle Inspected” and “Hybrid System Malfunction, Have Vehicle Inspected” warning lights come on. Cars behavior – Air conditioning motor running but not cooling air, Loss of power and car very sluggish (have to be careful at intersections), seems to maintain speed even when taking foot of gas and requires extra breaking, seems to be clunky when transmission upshifts/downshifts at times. When leavin…
Owner-reported narrative. Look up ODI 11604822 at NHTSA ↗