2017 Infiniti QX60 problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
68 owner complaints analyzed
2 distinct recall campaigns
28,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 33 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 20 of 68 complaints (29.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 11 | 16.2% |
| Transmission and shifting | 9 | 13.2% |
| Electrical and battery issues | 9 | 13.2% |
| Engine operation | 5 | 7.4% |
| Steering behavior | 5 | 7.4% |
| Fuel system concerns | 2 | 2.9% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 20 |
| Electrical System | 13 |
| Power Train | 13 |
| Unknown Or Other | 12 |
| Service Brakes | 10 |
| Vehicle Speed Control | 7 |
| Air Bags | 3 |
| Fuel/Propulsion System | 3 |
Engine: 20; Electrical System: 13; Power Train: 13; Unknown Or Other: 12; Service Brakes: 10; Vehicle Speed Control: 7; Air Bags: 3; Fuel/Propulsion System: 3
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 14 |
| 25,000 to 49,999 | 10 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 3 |
| 100,000 to 149,999 | 3 |
| 150,000 and above | 0 |
Under 25,000: 14; 25,000 to 49,999: 10; 50,000 to 74,999: 3; 75,000 to 99,999: 3; 100,000 to 149,999: 3; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (14). 35 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 4 |
| 2018 | 5 |
| 2019 | 9 |
| 2020 | 10 |
| 2021 | 6 |
| 2022 | 7 |
| 2023 | 7 |
| 2024 | 9 |
| 2025 | 5 |
| 2026 | 6 |
2017: 4; 2018: 5; 2019: 9; 2020: 10; 2021: 6; 2022: 7; 2023: 7; 2024: 9; 2025: 5; 2026: 6
Pattern summary
Engine leads the component reports. Braking behavior appears in 11 complaint narratives. Transmission and shifting appears in 9 complaint narratives. Electrical and battery issues appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11046123 · 2017-11-14 (November 14, 2017)
TL* THE CONTACT OWNED A 2017 INFINITI QX60. WHILE THE CONTACT'S HUSBAND WAS OPERATING THE VEHICLE, HE WAS FORCED TO HARD BRAKE. THE SEAT BELT PRETENSIONER DID NOT TIGHTEN AND THE CONTACT ALMOST SUSTAINED A HEAD INJURY. SANFORD INFINITI (995 RINEHARD RD, FL) WAS CONTACTED AND INFORMED THE CONTACT THAT THE VEHICLE OPERATED AS INTENDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. THE VIN WAS NOT PROVIDED. *BF VIN INVALID UPDATED 8/9/18*JB
Owner-reported narrative. 4,000 miles reported. Look up ODI 11046123 at NHTSA ↗
Owner report 11096805 · 2018-05-18 (May 18, 2018)
2 TIMES NOW IN THE LAST FEW WEEKS WHILE USING ADAPTIVE CRUISE CONTROL THE CAR DECIDED TO TAKE OFF. I WATCHED THE CRUISE SPEED GO FROM 70 TO 80 WITHOUT ANY INPUT AND THE CAR ROCKETED TO 100 MILES AND HOUR. BRAKING WOULD SLOW IT DOWN BUT AS SOON AS I TOOK MY FOOT OFF THE BRAKE IT WOULD SPEED UP. I TRIED TURNING THE CRUISE CONTROL OFF AND THAT DIDN'T STOP IT. I CYCLED IT ON AND OFF ABOUT 5 TIMES BUT IT KEPT SPEEDING UP. MY WIFE TOLD ME TO TURN THE CRUISE BACK ON AND LEAVE IT AND THAT IS WHEN IT FINALLY STOPPED. SHE TOLD THIS SAME INCIDENT HAPPENED…
Owner-reported narrative. 22,540 miles reported. Look up ODI 11096805 at NHTSA ↗
Owner report 11103700 · 2018-06-25 (June 25, 2018)
CAR FAILED TO ACCELERATE ON A MAJOR HIGHWAY (THRUWAY)!! VIRTUALLY NO WARNING AT ALL - ONLY PED INDICATOR LIGHT FLASHED ON/OFF. VERY LUCKY TO BE ALIVE ( MYSELF AND 2 KIDS) . WAS ABLE TO PULL TO SIDE OF ROAD , INTO REST /TRUCK STOP.AREA- BATTERY LIGHT (RED) ILLUMINATED . CALLED SERVICE DEPT AT LOCAL DEALERSHIP - DESCRIBED ISSUE .. NOW CAR IS TURNED OFF - STARTED CAR AGAIN ' ENGINE TURNS OVER - SHIFT TO D TO DRIVE - CAR DOESN'T MOVE. INFINITY , SERVICE (LACK OF ) DEPT , ROADSIDE ASSISTANCE , CONSUMER AFFAIRS .... USELESS . LEFT STRANDED FOR OVER …
Owner-reported narrative. 20,000 miles reported. Look up ODI 11103700 at NHTSA ↗
Owner report 11152507 · 2018-11-19 (November 19, 2018)
WHEN STARTING UP AFTER A COMPLETE STOP, THE VEHICLE WILL SURGE. IT ALSO HAPPENS WHEN YOU PUT THE CAR INTO REVERSE. THE DEALERSHIP STATED THEY HAD EXPERIENCED THE SAME PROBLEM AND HAD TO REPLACE THE TRANSMISSION. DROVE OUR VEHICLE IN THE PARKING LOT BUT COULD NOT RECREATE THE PROBLEM SO WOULD NOT DO ANYTHING FURTHER. I FEEL THIS IS A SAFETY RISK. THIS HAS HAPPENED ON NUMEROUS OCCASIONS.
Owner-reported narrative. 28,000 miles reported. Look up ODI 11152507 at NHTSA ↗
Owner report 11067019 · 2018-02-05 (February 5, 2018)
I LEASED A LOADED QX60 FROM SAWGRASS INFINITI. ONE OF THE FEATURES OF THE CAR WAS A 120V PLUG IN THE SECOND ROW WITH A MAX 150W RATING. THIS WAS A KEY FEATURE FOR US AS OUR SON HAS A CONDITION THAT REQUIRES A BREATHING MACHINE TO BE PLUGGED IN SO HE CAN RECEIVE MEDICATION EACH DAY WHILE IN THE CAR. AS IT TURNS OUT, THE VOLTAGE ON THE OUTLET MAY BE 120V, BUT THE RATING IS DEFINITELY NOT CORRECT. AFTER A MINUTE OF WORKING, THE OUTLET SHUTS OFF. AND THEN A FEW MINUTES LATER, IT MIGHT COME BACK ON FOR A MINUTE OR SO. I TESTED THE MACHINE AND …
Owner-reported narrative. 30 miles reported. Look up ODI 11067019 at NHTSA ↗
Owner report 11219749 · 2019-06-13 (June 13, 2019)
SINCE I LEASED THE VEHICLE I HAVE HAD TO RETURN IT TO THE DEALERSHIP A TOTAL OF 5 TIMES STARTING AT JUST OVER 5,000 MILES. MY VEHICLE HAS BEEN OUT OF SERVICE FOR REPAIRS FOR A TOTAL OF 9 CALENDAR DAYS. THE CURRENT MILEAGE ON MY VEHICLE IS 22,160. MY VEHICLE HAS BEEN IN CIRCLE INFINITI LOCATED IN WEST LONG BRANCH, NJ ON THE FOLLOWING DATES FOR REPAIR FOR THE FOLLOWING DEFECT: 01/30/2018 - 01/31/2018 VEHICLE LOW ON POWER WHEN MERGING INTO TRAFFIC SEEMS AS THOUGH IT IS GOING TO STALL 04/11/2018 - 04/13/2018 WHEN TRYING TO MERGE INTO TRAFFIC VEHI…
Owner-reported narrative. 22,000 miles reported. Look up ODI 11219749 at NHTSA ↗
Owner report 11302958 · 2020-01-30 (January 30, 2020)
MY CAR HAS HAD ISSUES FROM THE DAY I GOT IT WHICH HAVE GOTTEN PROGRESSIVELY WORSE AND NOW I DON'T FEEL SAFE AND I'M RELUCTANT TO DRIVE IT LET ALONE MAKE THE PAYMENT FOR IT AFTER TAKING IT TO THE DEALER THREE TIMES EXPLAINING THE ISSUE AND LIGHTS THAT COME IN. I HAVE HAD BAD SMELL COMING FROM IT AND AFTER THE THIRD TIME TODAY BEING AT DEALE AND GETTING A LOANER CAR THAT IS NOT EVEN SEMI COMPARABLE TO MY CAR AS I HAVE AN INFINITY QX 60 AND THEY HAVE GIVEN ME A TINY TINY Q30 OR QX AND REFUSED TO GIVE ME A CAR MY SIZE WHICH IS ANOTHER STORY . MY …
Owner-reported narrative. 27,009 miles reported. Look up ODI 11302958 at NHTSA ↗
Owner report 11176090 · 2019-02-10 (February 10, 2019)
MY CAR HYDROPLANED AND EVERYTHING SHUT OFF. THE BRAKES AND STEERING WHEEL LOCKED AND THE ENGINE SHUT OFF. THERE WAS NOTHING I COULD DO TO PREVENT THE ACCIDENT. I WAS DRIVING UNDER THE SPEED LIMIT AND WAS NOT ENGAGED IN ANY RECKLESS MANEUVERING. I FELT THE CAR SLIDE IN AN UNNATURAL DIRECTION AND WHEN I ATTEMPTED TO COUNTER CORRECT I FOUND THE STEERING WHEEL HAD LOCKED. I NEXT TRIED THE BRAKES WHICH WERE ALSO UNRESPONSIVE. THE VEHICLE SLIDE INTO THE CENTER DIVIDER ON THE FREEWAY AND I SLOWLY ROLLED TO A STOP. UPON COMING TO A STOP THERE WAS A STR…
Owner-reported narrative. 30,000 miles reported. Look up ODI 11176090 at NHTSA ↗
Owner report 11192680 · 2019-03-30 (March 30, 2019)
ISSUES OCCURRED FOR LAST WEEK OR TWO. AFTER FEW MINUTES OF DRIVING WHEN CAR ENGINE IS HOT, MY CAR STEERING WHEEL BECOMES SO STIFF THAT SOMETIMES IT IS IMPOSSIBLE TO TURN RIGHT OR LEFT. ALSO WHEN YOU PUSH BREAK IT'S MAKE NOISES, IT'S SOUND LIKE CRUSHING EMPTY SODA CAN.
Owner-reported narrative. Look up ODI 11192680 at NHTSA ↗
Owner report 11436539 · 2021-10-13 (October 13, 2021)
I bought my QX60 2017 in April of 2021. fine til wk 2 experienced electrical issues liftgate stops going up or down randomly, hesitation in the acceleration when pulling into traffic (quite scary when you almost get rammed). concerns told to dealership stated I needed to change key fob battery. I already had and it was fine. They insisted I cchangeit so I did.. Not the issue. So I made an appt to have concerns checked.. ie transmission hesitation and electrical . I brought it in got a loaner. Many days later it was ready and I could pic…
Owner-reported narrative. Look up ODI 11436539 at NHTSA ↗
Owner report 11509313 · 2023-02-27 (February 27, 2023)
We bought the car used at about 24,000 miles. No engine lights were on. After about a month of owning it smoke would come from the exhaust when started. Took it in to be look at and was told it was a fuel injector and it was replaced. No more issues for about 6 months when it suddenly lost power on the interstate at dawn barley made it to the side of the road without getting ran over. Had to have it towed to a shop where I was told it was a bad coil and they replaced it. Went to pick the car up and less than a mile down the road it lost power a…
Owner-reported narrative. Look up ODI 11509313 at NHTSA ↗