Hyundai VERACRUZ problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
660 owner complaints analyzed
6 distinct recall campaigns
92,222 mi median reported failure mileage
Scope: 2007 to 2012 model years. Data snapshot: . 455 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 178 of 660 complaints (27.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Braking behavior | 118 | 17.9% |
| Electrical and battery issues | 112 | 17.0% |
| Engine operation | 104 | 15.8% |
| Steering behavior | 38 | 5.8% |
| Transmission and shifting | 30 | 4.5% |
| Fuel system concerns | 5 | 0.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 178 |
| Electrical System | 160 |
| Engine And Engine Cooling | 150 |
| Service Brakes | 71 |
| Electronic Stability Control (Esc) | 51 |
| Unknown Or Other | 45 |
| Air Bags | 38 |
| Power Train | 34 |
Engine: 178; Electrical System: 160; Engine And Engine Cooling: 150; Service Brakes: 71; Electronic Stability Control (Esc): 51; Unknown Or Other: 45; Air Bags: 38; Power Train: 34
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 55 |
| 25,000 to 49,999 | 46 |
| 50,000 to 74,999 | 66 |
| 75,000 to 99,999 | 85 |
| 100,000 to 149,999 | 121 |
| 150,000 and above | 82 |
Under 25,000: 55; 25,000 to 49,999: 46; 50,000 to 74,999: 66; 75,000 to 99,999: 85; 100,000 to 149,999: 121; 150,000 and above: 82
100,000 to 149,999 miles has the most reports with usable mileage (121). 205 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2007 | 1 |
| 2008 | 16 |
| 2009 | 12 |
| 2010 | 15 |
| 2011 | 17 |
| 2012 | 18 |
| 2013 | 31 |
| 2014 | 55 |
| 2015 | 48 |
| 2016 | 35 |
| 2017 | 42 |
| 2018 | 37 |
| 2019 | 28 |
| 2020 | 22 |
| 2021 | 167 |
| 2022 | 48 |
| 2023 | 21 |
| 2024 | 26 |
| 2025 | 11 |
| 2026 | 10 |
2007: 1; 2008: 16; 2009: 12; 2010: 15; 2011: 17; 2012: 18; 2013: 31; 2014: 55; 2015: 48; 2016: 35; 2017: 42; 2018: 37; 2019: 28; 2020: 22; 2021: 167; 2022: 48; 2023: 21; 2024: 26; 2025: 11; 2026: 10
Pattern summary
Engine leads the component reports. Braking behavior appears in 118 complaint narratives. Electrical and battery issues appears in 112 complaint narratives. Engine operation appears in 104 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10226986 · 2008-05-07 (May 7, 2008)
HYUNDAI 2007 VERACRUZ LIMITED. DOES NOT DOWNSHIFT PROPERLY. ON MULTIPLE OCCASIONS I HAVE HAD TO SLOW MY SPEED IN FREEWAY CONGESTION AND THE CAR DOES NOT DOWNSHIFT, EVEN WITH TAPPING ON THE BRAKE. THE CAR STAYS IN 5TH OR 6TH GEAR TO SPEEDS AS LOW AS 20 MPH. I HAVE LITERALLY HAD TO STOP THE CAR COMPLETELY TO GET IT TO SHIFT DOWN. THE CAR HAS NO POWER TO MOVE QUICKLY WHEN NECESSARY IN THESE CONDITIONS (SUCH AS FOR A LANE CHANGE). ADDITIONALLY, THE CAR DOES NOT SHIFT PROPERLY AT APPROXIMATELY 30-40 MPH AND THE ENGINE LUGS, CAUSING A VERY …
Owner-reported narrative. 50 miles reported. Look up ODI 10226986 at NHTSA ↗
Owner report 10267769 · 2009-05-05 (May 5, 2009)
04/25/2009 :DRIVING IN THE HIGH WAY, SUDDENLY ENGINE STOP AND EVERYTHING GONE. EVEN BRAKE SYSTEM WAS NOT PROPERLY WORKING. 04/29/2009 :HYUNDAI DEALER HAS FIXED AND I PICKED THE CAR UP. DRIVE AROUND 10 MILES, CAR PROBLEMS HAPPEN SAME , ENGINE GONE AGAIN GEAR PUT IN DRIVE BUT CAR DID NOT MOVE AND 5 MINUTES AFTER, EVERYTHING GONE. *TR CONSUMER IS UPDATING INFORMATION. *NJ UPDATED 05/07/09 *BF THE CONSUMER STATED HE WAS UNABLE TO MOVE THE GEAR FROM REVERSE TO PARK, HE COULD ONLY M…
Owner-reported narrative. 14,869 miles reported. Look up ODI 10267769 at NHTSA ↗
Owner report 10297686 · 2009-12-31 (December 31, 2009)
MY HYUNDAI VERACRUZ SHUT OFF WHILE I WAS MAKING A TURN. I LOST POWER STEERING AND JUST AVERTED HITTING A CONCRETE BLOCK HOLDING A SIGN. PRIOR TO THE SHUT DOWN, I STARTED LOSING ACCELERATION EVEN THOUGH I HAD MY FOOT ON THE GAS. THE CAR HAD TO BE TOWED TO THE HYUNDAI DEALERSHIP, BALTIMORE PIKE, SPRINGFIELD, PA. I COULDN'T EVEN GET THE KEY OUT OF THE IGNITION. IT WAS HORRIBLE AND SCARY. A FEW MONTHS AGO I LOST ACCELERATION AND THE CAR STARTED RUNNING ROUGH - ENGINE LIGHT CAME ON. I TOOK IT TO SAME DEALERSHIP ABOVE AND WAS TOLD IT WAS AN …
Owner-reported narrative. 25,000 miles reported. Look up ODI 10297686 at NHTSA ↗
Owner report 10373852 · 2011-01-03 (January 3, 2011)
TL* THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT A READING LIGHT FAILED. THE AUTHORIZED DEALER RECHARGED THE BATTERY. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THERE WAS A FAILURE WITHIN THE ELECTRICAL SYSTEM. THE REAR DVD ENTERTAINMENT SYSTEM WAS REPLACED. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE FAILURE MILEAGE WAS 7,136 AND…
Owner-reported narrative. 7,136 miles reported. Look up ODI 10373852 at NHTSA ↗
Owner report 10267956 · 2009-05-07 (May 7, 2009)
OUGHT USED HYUNDAI VERACRUZ 2007 MODEL ON OCT/29/2008. MILEAGE WAS 8,700, NOW MILEAGE WAS 12,770. ON APRIL 23 2009 WHILE I WAS ON TONNELE AVE JERSEY CITY NJ, I NOTICED THAT MY SUV'S SPEED GETTING SLOWER AND WHEN I GIVEN GAS IT NOT RESPONDING, AND ENGINE SIGN APPEARED ON ODOMETERS TOOK MANHATTAN AVE TO GET JFK BLVD. I STOPPED AT THE INTERSECTION OF JFK AND MANHATTAN AVE DUE TO RED LIGHT, AFTER GREEN LIGHT I MADE RIGHT TURN, I LOST CONTROL, SUV DROVE INTO DRIVEWAY AND AFTER HITTING TWO CARS MY SUV STOPPED. THANKS GOD NO ONE INJURED. ON MAN…
Owner-reported narrative. 12,700 miles reported. Look up ODI 10267956 at NHTSA ↗
Owner report 10453900 · 2012-04-03 (April 3, 2012)
ON MULTIPLE OCCASIONS I HAVE HAD DIFFICULTIES WITH THE ESC IN MY CAR. THE FIRST TIME THE ESC LIGHT CAME ON AND CAUSED THE CAR TO NOT SHIFT OUT OF REVERSE. AFTER MULTIPLE ATTEMPTS, IT FINALLY WORKED BUT THE ESC HAD TO BE FIXED. IN SUMMER 2010 I WAS DRIVING DOWN THE ROAD AND THE ESC LIGHT CAME ON, THE CAR COMPLETELY STOPPED IN THE MIDDLE OF THE ROAD, STEERING LOCKED UP, AND NO POWER TO ACCELERATE THE CAR. I HAD TO TURN THE CAR COMPLETELY OFF (WHILE STILL IN THE MIDDLE OF A BUSY ROAD) AND TURN THE CAR BACK ON. I TOOK IT STRAIGHT TO THE DEALERSH…
Owner-reported narrative. 50,000 miles reported. Look up ODI 10453900 at NHTSA ↗
Owner report 10232698 · 2008-06-30 (June 30, 2008)
TL*THE CONTACT OWNS A 2007 HYUNDAI VERACRUZ. WHILE DRIVING 70 MPH, THE VEHICLE SHUT OFF AND LOST TOTAL POWER. THE CONTACT WAS ABLE TO COAST OVER THREE LANES INTO THE EMERGENCY LANE. HE SHUT OFF THE VEHICLE FOR FIFTEEN MINUTES BEFORE RESTARTING IT AND DROVE TO THE NEAREST GAS STATION. THE CONTACT FILLED UP THE GAS TANK AND CONTINUED DRIVING. THE CONTACT SCHEDULED AN APPOINTMENT TO HAVE THE VEHICLE DIAGNOSED. HE BELIEVES THE CAUSE OF THE FAILURE WAS THE FUEL PUMP AND FILED A COMPLAINT WITH HYUNDAI (CASE NUMBER 3328313). THE CURRENT AND FAI…
Owner-reported narrative. 3,961 miles reported. Look up ODI 10232698 at NHTSA ↗
Owner report 10298808 · 2010-01-09 (January 9, 2010)
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). THE FUEL PUMP ON 2007 HYUNDAI VERACRUZ FUEL PUMP IS NOT PROPERLY FUNCTIONING TO SUV POTENTIAL. AVG 12.6. AFTER SEVERAL INVESTIGATION FROM PEOPLE THAT HAVE CHANGE THE FUEL PUMP HAS INCREASE THEIR PERFORMANCE SIZEABLE FUEL SAVINGS. IF YOU READ IN SEVERAL OF REPORTS FROM CUSTOMER THAT OWN VERACRUZ THEY HAVE REPORTED CONSISTENTLY THE SAME PROBLEM. MY QUESTION IS WHY ARE THEY SO RELUCTANT TO DO ANYTHING WITH THE FUEL PROBLEM. I HOPE YOU WILL SEE IF THE…
Owner-reported narrative. 35,649 miles reported. Look up ODI 10298808 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2007 | 4 |
| 2008 | 5 |
| 2009 | 3 |
| 2010 | 4 |
| 2011 | 4 |
| 2012 | 3 |
2007: 4; 2008: 5; 2009: 3; 2010: 4; 2011: 4; 2012: 3