2009 Hyundai VERACRUZ: complaints, problems and recalls

WHILE DRIVING, IT FELT LIKE A JERK OR SHIFT IN THE ENGINE TWO TIMES AND THEN THE ACCELERATOR STOPPED WORKING. I COASTED INTO A PARKING LOT AND CALLED A TOW TRUCK. NOT FIVE MINUTES EARLIER I HAD BEEN DRIVING 65 MILES AN HOUR ON INTERSTATE 35 - AN EXTREMELY BUSY AND FAST-MOVING HIGHWAY. IF THE PROBLEM HAD HAPPENED THEN, I HAVE NO DOUBT THAT A TERRIBLE ACCIDENT WOULD HAVE BEEN THE RESULT. THE SERVICE REPRESENTATIVE AT THE HYUNDAI DEALERSHIP SAID IT WAS PROBABLY THE THROTTLE POSITION SENSOR AND THAT THIS WAS A "COMMON PROBLEM." THE SENSOR IS BE…

Owner-reported narrative. 10,388 miles reported. Look up ODI 10349742 at NHTSA ↗

WHILE DRIVING AT 70 THE CAR JERKED, COMPLETELY STOPPED ACCELERATING. THERE WAS NO RESPONSE WHEN PRESSING THE GAS PEDAL. LUCKILY WE WERE NEAR AN EXIT, WE WERE NOT REAR ENDED BY A TRUCK AND WERE ABLE SHIFT LANES AND TO ROLL OFF AND PUT OUR HAZARD LIGHTS ON. AFTER CHECKING THE ENGINE, A LOCAL SERVICE MECHANIC WAS ABLE TO DETERMINE THERE WAS AN ERROR CODE RELATED TO THE THROTTLE CONTROL. ON RESTARTING THE CAR THE ENGINE LIGHTS RESET AND THE CAR RAN NORMALLY. RETURNING HOME WE BROUGHT THE CAR BACK TO HYUNDAI. WE WERE TOLD THERE WAS NOTHING THEY COU…

Owner-reported narrative. 17,500 miles reported. Look up ODI 10429367 at NHTSA ↗

TIRE VALVE W/TMPS FAILS. THIS IS A SIMPLE AND VERY STANDARD BUT CRITICAL COMPONENT TO MAINTAINING TIRE AIR PRESSURE. THE VALVE BROKE OFF IN THE SIMPLE ACT OF REMOVING THE CAP TO ADD AIR. BREAK WAS THE END OF THE VALVE STEM AND PREVENT AIRING THE TIRE. THE HYUNDAI DEALERSHIP SERVICE DEPARTMENT INSPECTED ALL WHEELS AND FOUND TWO MORE CAPS WHICH THEY REFUSED TO TRY TO LOOSEN SINCE THEY WERE OUT OF VALVES TO REPLACE. THIS SERVICE DEPARTMENT SEEMED TO RECOGNIZE THEIR EFFORT WOULD LIKELY HAVE SAME RESULT. THEY SEEMED TO KNOW THIS IS …

Owner-reported narrative. 20,040 miles reported. Look up ODI 10432413 at NHTSA ↗

REAR HUBS AND BEARINGS WERE REPLACED AT 36,300 UNDER WARRANTY AND AT 45,493 AND REPAIR IS NOW REQUIRED AGAIN 67,000. IF NOT REPAIRED, WHEELS CAN SEIZE. FREQUENCY OF THIS REPAIR WOULD INDICATE FAULTY ENGINEERING AND A SAFETY HAZARD. *TR

Owner-reported narrative. 36,300 miles reported. Look up ODI 10588585 at NHTSA ↗

TL* THE CONTACT OWNS A 2009 HYUNDAI VERACRUZ. THE CONTACT STATED THAT WHILE AT A STOP, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. THE VIN WAS NOT AVAILABLE.

Owner-reported narrative. 75,000 miles reported. Look up ODI 10620948 at NHTSA ↗

DRIVING ON INTERSTATE 1-285 TAKING EXIT 7 TO WALMART WHEN ALL DASH BOARD LIGHTS SUCH AS BATTERY LIGHT, ABS, CRUISE, STARTING FLICKERING AND SUDDENLY CAR JUST SHUT OFF WHILE IN MOTION. WHILE CAR SHUT OFF IT WAS STILL ROLLING AND CAR WOULD NOT SHIFT IN PARK, BRAKES AND STEERING WHEEL LOCKED, AND KEY WOULD NOT RELEASE FROM IGNITION. IF I HADN'T TOLD MY COUSIN TO JUMP OUT, MY FAMILY AND I WOULD HAVE CRASHED IN THE BACK OF A PARKED CAR AT WALMART. THE CONSUMER STATED BOTH BRAKE LIGHTS AS WELL AS THE HEADLIGHTS HAD TO BE REPLACED TWICE. UPDATED 12/0…

Owner-reported narrative. 74,465 miles reported. Look up ODI 10644698 at NHTSA ↗

THE ABS LIGHT, ESC LIGHT, TRACTION CONTROL LIGHT AND AWD LIGHT ALL ILLUMINATED. THE DEALERSHIP TRIED TWICE TO DIAGNOSE THE PROBLEM, BUT COULD NOT LOCATE ANY CODES FOR IT. THE THIRD TIME THE ISSUE AROSE, THE DEALER DECIDED THAT THERE IS AN ISSUE WITH THE ABS SENSOR. THE VEHICLE IS A 2008 VERACRUZ PURCHASED IN MAY 2009. I WAS TOLD THAT THE VEHICLE WAS JUST PAST THE WARRANTY PERIOD AND THAT HYUNDAI WOULD NOT COVER THIS ITEM. IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH THIS VEHICLE, AS THERE HAVE BEEN AT LEAST 15 COMPLAINTS ON THE NHTSA …

Owner-reported narrative. 59,000 miles reported. Look up ODI 10704120 at NHTSA ↗

PULLED INTO PARKING PLACE AND WENT TO PLACE VERACRUZ FROM DRIVE TO PARK AND IT JUMPED FORWARD A LITTLE AND GEAR SHIFT WAS LOCKED THE ESC LIGHT DID COME ON SHOWING "OFF". I WOULD NOT ALLOW ME TO SHIFT INTO PARK AND BRAKE PEDAL WAS LOCKED. I WAS ONLY ABLE TO PUT INTO NEUTRAL AND TURN VERACRUZ OFF AND APPLY EMERGENCY PARKING BRAKE. DOORS WILL OPEN BUT WILL NOT TURN ENGINE OVER. LIGHTS FLASH AS IF BUT WILL NOT START. THERE IS NO DASHBOARD LIGHTS TO INDICATE ANYTHING WRONG, THE ESC LIGHT WENT AWAY. I WAS PULLING INTO PARKING SPOT AND NOT DRIVING DOW…

Owner-reported narrative. 85,000 miles reported. Look up ODI 10920065 at NHTSA ↗

Reported: 2013-04-01 (April 1, 2013)

Hyundai Motor Company (Hyundai) is recalling certain model year 2006-2009 Accent, model year 2007-2011 Azera, Sonata and Sante Fe,2006-2011 Tucson, 2009-2011 Elantra Touring, 2007-2010 Elantra, 2008-2011 Veracruz, 2009-2011 Genesis, 2010-2011 Genesis Coupe, 2007-2008 Entourage, and 2006-2008 Tiburon vehicles. Originally, in April 2013, Hyundai recalled 1,059,824 model year 2007-2009 Accent and Tucson, model year 2007-2010 Elantra, model year 2007-2011 Santa Fe, model year 2008-2009 Veracruz, model year 2010-2011 Genesis Coupe, and model year 2011 Sonata vehicles. In September 2013, Hyundai informed the agency that it was adding more vehicles to this campaign, representing an additional 652,512 units. The total number of vehicles being recalled is now 1,712,336. In the affected vehicles, the stop lamp switch may malfunction. A malfunctioning stop lamp switch may cause the brake lights to not illuminate when the brake pedal is depressed or may cause an inability to deactivate the cruise control by depressing the brake pedal. Additionally, a malfunctioning stop lamp switch may also result in intermittent operation of the push-button start feature, affect the operation of the brake transmission shift interlock feature, preventing the shifter from being moved out of the PARK position and cause the Electronic Stability Control (ESC) malfunction light to illuminate.

Consequence: Failure to illuminate the stop lamps during braking or inability to disengage the cruise control could increase the risk of a crash. Additionally, when the ignition is in the 'ON' position, the transmission shifter may be able to be moved out of Park without first applying the brake. This may lead to unintentional movement of the car which may increase the risk of a crash.

Remedy: Hyundai will notify owners, and dealers will replace the stop lamp switch, free of charge. The safety recall began on April 22, 2013. Owners may contact Hyundai at 1-800-633-5151. Hyundai's recall campaign number is 110.

Reported: 2014-07-08 (July 8, 2014)

Hyundai Motor Company (Hyundai) is recalling certain model year 2007-2012 Veracruz vehicles manufactured from December 26, 2006, through July 24, 2012. The affected vehicles may experience an oil leak from the front cylinder bank valve cover gasket. If there is a sufficient amount of oil dropped onto the alternator, the alternator will be damaged causing the charging system to become inoperative.

Consequence: If the alternator is damaged, the charging system warning lamp in the instrument cluster will illuminate, and the engine will lose power and the vehicle will eventually stop operating while being driven. An unexpected failure of motive power while driving increases the risk of a crash.

Remedy: Hyundai will notify owners, and dealers will inspect/repair or replace the alternator and the front valve cover gasket, free of charge. Hyundai sent out an interim letter to owners on September 3, 2014. Owners may contact Hyundai customer service at 1-800-633-5151. Hyundai's number for this recall is 121.

Reported: 2020-11-13 (November 13, 2020)

Hyundai Motor America (Hyundai) is recalling certain 2007-2012 Veracruz vehicles that were previously recalled under recall number 14V-415. Oil may leak from the front cylinder bank cover gasket, potentially dripping onto the alternator and causing the charging system to become inoperative.

Consequence: An inoperative charging system can result in an engine stall, increasing the risk of a crash.

Remedy: Hyundai will notify owners, and dealers will inspect the valve cover gasket and repair it as necessary, free of charge. Owner letters were mailed September 7, 2021. Owners may contact Hyundai customer service at 1-855-371-9460. Hyundai's number for this recall is 197.