Honda CROSSTOUR problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
162 owner complaints analyzed
5 distinct recall campaigns
52,000 mi median reported failure mileage
Scope: 2010 to 2015 model years. Data snapshot: . 105 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 29 of 162 complaints (17.9%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 30 | 18.5% |
| Braking behavior | 24 | 14.8% |
| Transmission and shifting | 8 | 4.9% |
| Electrical and battery issues | 7 | 4.3% |
| Engine operation | 6 | 3.7% |
| Fuel system concerns | 1 | 0.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 29 |
| Power Train | 26 |
| Electrical System | 21 |
| Engine | 20 |
| Unknown Or Other | 15 |
| Electrical System:Starter Assembly | 10 |
| Service Brakes | 9 |
| Vehicle Speed Control | 9 |
Steering: 29; Power Train: 26; Electrical System: 21; Engine: 20; Unknown Or Other: 15; Electrical System:Starter Assembly: 10; Service Brakes: 9; Vehicle Speed Control: 9
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 29 |
| 25,000 to 49,999 | 21 |
| 50,000 to 74,999 | 27 |
| 75,000 to 99,999 | 14 |
| 100,000 to 149,999 | 12 |
| 150,000 and above | 2 |
Under 25,000: 29; 25,000 to 49,999: 21; 50,000 to 74,999: 27; 75,000 to 99,999: 14; 100,000 to 149,999: 12; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (29). 57 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2010 | 5 |
| 2011 | 2 |
| 2012 | 5 |
| 2013 | 7 |
| 2014 | 9 |
| 2015 | 6 |
| 2016 | 15 |
| 2017 | 15 |
| 2018 | 15 |
| 2019 | 25 |
| 2020 | 11 |
| 2021 | 10 |
| 2022 | 8 |
| 2023 | 10 |
| 2024 | 8 |
| 2025 | 4 |
| 2026 | 7 |
2010: 5; 2011: 2; 2012: 5; 2013: 7; 2014: 9; 2015: 6; 2016: 15; 2017: 15; 2018: 15; 2019: 25; 2020: 11; 2021: 10; 2022: 8; 2023: 10; 2024: 8; 2025: 4; 2026: 7
Pattern summary
Steering leads the component reports. Steering behavior appears in 30 complaint narratives. Braking behavior appears in 24 complaint narratives. Transmission and shifting appears in 8 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11079962 · 2018-03-17 (March 17, 2018)
I BEGAN EXPERIENCING A SHAKING STEERING WHEEL DURING ACCELERATION LAST FALL. (APPROXIMATELY 70,000 MILES) AFTER REPLACING ALL 4 TIRES, REPLACING FRONT BRAKES & ROTORS, REPLACING BEARINGS, DOING AN ALIGNMENT AND HAVING MY MECHANIC REBUILD THE FRONT DRIVER'S SIDE AXLE, I FINALLY GAVE UP AND WENT TO THE DEALER. WITHIN ABOUT 2 MINUTES OF DISCUSSING THIS PROBLEM, THE SERVICE MANAGER TOLD ME THAT HE HAD SEEN NUMEROUS PROBLEMS WITH THIS VEHICLE AND TOLD ME THAT HONDA HAD UPGRADED THE AXLE. I HAD TO REPLACE BOTH AXLES BUT NO RECALL OR INFORMATION HAS…
Owner-reported narrative. Look up ODI 11079962 at NHTSA ↗
Owner report 11290717 · 2019-12-22 (December 22, 2019)
STEERING WHEEL AND CHASSIS VIBRATION ON ACCELERATION ABOVE 65 MPH. VIBRATION STOPPED ONLY AFTER LETTING OFF GAS PEDDLE. AXLE VIBRATES UNDER ACCELERATION LOAD AT HIGH SPEED. ALL ROAD CONDITIONS
Owner-reported narrative. 65,000 miles reported. Look up ODI 11290717 at NHTSA ↗
Owner report 10532386 · 2013-07-29 (July 29, 2013)
WHILE PARKING, IN SPOT, WITH FOOT ON BRAKE, ENGINE STARTED TO REV AND I FELT CAR WANTING TO MOVE FORWARD. I PUT THE CAR IN PARK AND CHECKED TO MAKE SURE MY FOOT WAS NOT TOUCHING THE GAS. IT WAS NOT. MY WIFE WAS IN THE CAR WITH ME AND ASKED ME WHAT HAD HAPPENED. I WASN'T SURE. A COUPLE OF MONTHS LATER MY WIFE WAS DRIVING APPROX. 25 MPH WHEN SHE HEARD AND FELT THE ENGINE REV AND THE CAR STARTED RACING FORWARD. SHE SLAMMED ON THE BRAKE AND PULLED THE CAR OVER AND SHUT IT OFF. LUCKILY NO ONE WAS IN FRONT OR BEHIND HER DURING THIS OCCURRENCE. …
Owner-reported narrative. 10,000 miles reported. Look up ODI 10532386 at NHTSA ↗
Owner report 10604245 · 2014-06-23 (June 23, 2014)
2012 HONDA CROSSTOUR. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM ISSUES. *SMD THE CONSUMER STATED ON MAY 25,2014, THE LEFT REAR BRAKE CALIPER SUDDENLY DETACHED, RESULTING IN A SIGNIFICANT LOSS OF BRAKING CAPABILITY. THE REAR BRAKES WERE SERVICED ON APRIL 10, 2014. THE DEALER CONFIRMED THE CALIPER SLIDE PIN BOLT WAS MISSING. *JB
Owner-reported narrative. Look up ODI 10604245 at NHTSA ↗
Owner report 10488655 · 2012-12-13 (December 13, 2012)
I BOUGHT THE CAR USED WITH APPROXIMATELY 23000 MILES; IT IS STILL UNDER THE FACTORY WARRANTY. I HAD READ ABOUT OTHER OWNERS' DESCRIPTIONS OF "SHUTTER" FROM THE DRIVE TRAIN BETWEEN 20-27 MPH UNDER MODERATE ACCELERATION, A SLIGHT SHAKING FELT THROUGH THE CAR BODY, AND NOTICED MINE DISPLAYED THIS SAME CONDITION. I TOOK THE CAR TO A LOCAL DEALER ON OCT 30, 2012, EXPLAINED THE PROBLEM I WAS EXPERIENCING, AND MENTIONED THAT ACURA HAD ISSUED A TSB CONCERNING A SIMILAR SITUATION. THE MECHANIC STATED THIS TSB DID NOT APPLY TO HONDA CARS. NONETHELES…
Owner-reported narrative. 23,000 miles reported. Look up ODI 10488655 at NHTSA ↗
Owner report 10852377 · 2016-03-30 (March 30, 2016)
ON 12/23/15 TOOK VEHICLE TO SHOP FELT A SHIMMY IN THE FRONT END. WANTED TO MAKE SURE CAR WAS NOT OUT OF ALIGNMENT. AFTER CHECKING ALL THE NORMAL CHECK POINTS (IE.. TIRES, WHEEL BALANCE, MOTOR AND TRANSMISSION MOUNT), DID A CHECK ON BOTH RIGHT AND LEFT AXLES. MECHANIC STATED THEY WERE BOTH FULL OF HOLES AND ORDERED FROM HONDA BOTH AXLES. MECHANIC WAS TOLD THEY WERE ON BACK ORDER. GOT THE LEFT AXLE MID JANUARY. ON FEB 2 AFTER THE RIGHT AXLE WAS TO BE SHIPPED WE GOT A FAX FROM HONDA STATING THAT THESE AXLES WERE ON NATIONAL BACK ORDER AND THERE…
Owner-reported narrative. 80,000 miles reported. Look up ODI 10852377 at NHTSA ↗
Owner report 10494713 · 2013-01-25 (January 25, 2013)
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A FIRE HAD ERUPTED FROM THE DASHBOARD AREA. THE FIRE DEPARTMENT WAS NOT CALLED BECAUSE THE FAILURE HAD OCCURRED OVERNIGHT WHILE THE VEHICLE WAS PARKED AND SEEMINGLY, HAD EXTINGUISHED INDEPENDENTLY. THE CONTACT DID NOT NOTICE THE FAILURE UNTIL IT HAD ALREADY OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE HAD BEEN A FAILURE WITH THE WIRING IN THE CONSOLE. THE EXACT CAUSE OF THE FIRE WAS UNDET…
Owner-reported narrative. 22,982 miles reported. Look up ODI 10494713 at NHTSA ↗
Owner report 11231134 · 2019-07-11 (July 11, 2019)
UPON DRIVING HOME I TURNED A CORNER AND IMMEDIATELY MY STEERING WENT OUT AND I COULD NOT STEER THE CAR AT ALL. THE CAR HAS ELECTRONIC POWER STEERING AND THE SYSTEM WENT OUT. IF I WOULD HAVE BEEN ON THE HIGHWAY IT COULD HAVE BEEN A VERY BAD SITUATION. I HAD I TOWED TO HONDA WHICH SAID THIS IS NOT UNDER WARRANTY AND WILL COST $3000. THE WORST PART IS THEY CAN'T SEEN TO FIX IT, THEY PUT IN A NEW SYSTEM BUT CAN'T SEEM TO GET THE COMPUTER TO ACKNOWLEDGE IT. I HAVE RESEARCHED THIS AND FOUND MANY COMPLAINTS FOR THE ACCORD/CROSSTOURS WITH THIS ISSUE FR…
Owner-reported narrative. 72,000 miles reported. Look up ODI 11231134 at NHTSA ↗
Owner report 11258536 · 2019-09-27 (September 27, 2019)
VEHICLE FOULING SPARK PLUGS ABOUT EVERY 3-6 MONTH DUE TO OIL GETTING INTO THE CYLINDER(S) CAUSING SHUTTERING, LOSS OF POWER AND STALLING. IN MY CASE IT'S MY 3 BACK CYLINDERS. HAVE NOT BROUGHT TO HONDA DUE TO BEING A ASE MECHANIC MYSELF. STARTED HAPPENING AT ABOUT 80'000 MILES IN 2018 AND HAS HAPPENED 4 TIMES SINCE HAPPENING PROGRESSIVELY FASTER. HONDA TECH FRIEND OF MINE SAID HE'S DONE A LOT OF THESE REPLACING PISTON RINGS AT THE DEALER HE WORKS AT.
Owner-reported narrative. 80,000 miles reported. Look up ODI 11258536 at NHTSA ↗
Owner report 11703384 · 2025-12-06 (December 6, 2025)
Complaint Summary: Steering system failure remains unresolved after Honda warranty repair. Complete loss of electric power steering. Complaint Details: I experienced a sudden and complete loss of electric power steering on my 2013 Honda Crosstour V6. The EPS warning light illuminated, steering effort increased drastically, and vehicle control at low speeds became difficult and unsafe. The vehicle was brought to a Honda dealership, which replaced the EPS control unit under Honda’s warranty extension 19-036. However, after the repair, the power…
Owner-reported narrative. Look up ODI 11703384 at NHTSA ↗
Owner report 11554000 · 2023-11-07 (November 7, 2023)
Fuel pump malfunction
Owner-reported narrative. Look up ODI 11554000 at NHTSA ↗
Recalls by model year
All campaigns in the snapshot affecting each model year, including recalls announced years later.
Recall campaigns
Shared campaigns appear once in each affected model year.
| Category | Count |
|---|---|
| 2010 | 1 |
| 2011 | 1 |
| 2012 | 4 |
| 2013 | 3 |
| 2014 | 3 |
| 2015 | 3 |
2010: 1; 2011: 1; 2012: 4; 2013: 3; 2014: 3; 2015: 3