2023 Chrysler PACIFICA PLUG-IN HYBRID problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
40 owner complaints analyzed
0 distinct recall campaigns
9,832 mi median reported failure mileage
Scope: 2023 model year. Data snapshot: . 7 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 18 of 40 complaints (45.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 8 | 20.0% |
| Braking behavior | 7 | 17.5% |
| Transmission and shifting | 6 | 15.0% |
| Engine operation | 4 | 10.0% |
| Steering behavior | 3 | 7.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 18 |
| Power Train | 15 |
| Electrical System | 14 |
| Fuel/Propulsion System | 5 |
| Unknown Or Other | 5 |
| Vehicle Speed Control | 4 |
| Service Brakes | 3 |
| Air Bags | 2 |
Engine: 18; Power Train: 15; Electrical System: 14; Fuel/Propulsion System: 5; Unknown Or Other: 5; Vehicle Speed Control: 4; Service Brakes: 3; Air Bags: 2
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 6 |
| 25,000 to 49,999 | 1 |
| 50,000 to 74,999 | 0 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 0 |
Under 25,000: 6; 25,000 to 49,999: 1; 50,000 to 74,999: 0; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0
Under 25,000 miles has the most reports with usable mileage (6). 33 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2023 | 4 |
| 2024 | 27 |
| 2025 | 8 |
| 2026 | 1 |
2023: 4; 2024: 27; 2025: 8; 2026: 1
Pattern summary
Engine leads the component reports. Electrical and battery issues appears in 8 complaint narratives. Braking behavior appears in 7 complaint narratives. Transmission and shifting appears in 6 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11547017 · 2023-09-28 (September 28, 2023)
My air conditioner went out in my car three weeks after purchase. I took it to the dealership. They replace several parts and said that there was an electrical issue they ran into. They said they had to get approval from Chrysler engineering in order to replace the part. The car was in the dealership for over a month. Other findings state that the air-conditioning unit was low on Freon. And several fuse arrays were not working properly. The car had apx 1600 miles on it when I had to take the car back to dealership for the AC issue . The dealers…
Owner-reported narrative. Look up ODI 11547017 at NHTSA ↗
Owner report 11579484 · 2024-03-26 (March 26, 2024)
The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated that while his wife was driving 70-75 MPH, the message "Stop Safely. Vehicle Will Shut Off Soon." was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was ta…
Owner-reported narrative. 9,832 miles reported. Look up ODI 11579484 at NHTSA ↗
Owner report 11577540 · 2024-03-15 (March 15, 2024)
It is possible to start the 2023 Pacifica and put it into Reverse and not be able to steer it, and have done so, and can easily recreate the issue repeatedly. Engine is on. Shift knob is on R. If vehicle is on a slope, it will drift down the slope (backing up in my case) and the steering wheel is locked and even though in Reverse, the drive train does not engage. In this instance, I've duplicated many times, it is as though it is in Neutral while steering wheel is immobile. Dealer (New Holland Auto Group, New Holland, PA) serviced it and told m…
Owner-reported narrative. Look up ODI 11577540 at NHTSA ↗
Owner report 11587023 · 2024-05-05 (May 5, 2024)
We purchased a brand new car and we have driven just 778 miles. Below are the things happened suddenly while driving on highway on our long planned trip and it screwed up entire journey. 1. Instrument cluster suddenly shown the error “service charging system” in the middle of highway when I was driving in 70 mph speed and the vehicle started applying heavy breaks automatically and speed dropped down from 70MPH to 25MPH in 5-6 seconds. Engine light is on as well. I’m unable to accelerate. Somehow luckily I was able to pull the car to right shou…
Owner-reported narrative. Look up ODI 11587023 at NHTSA ↗
Owner report 11590905 · 2024-05-27 (May 27, 2024)
I was driving on a busy road and my 2023 Chrysler Pacifica Hybrid told me "stop safely vehicle will shut off soon" and then it shut down in a matter of seconds, leaving my child and me in a dangerous spot. We were stuck in the middle of a busy road with cars whizzing around us and needing to make last minute lane changes. My car had only 2,037 miles on it when this occurred and already needs a new transmission. Prior to this, it had already been in service 4 times in 4 months. The Chrysler app shows that the vehicle has an "engine malfuncti…
Owner-reported narrative. Look up ODI 11590905 at NHTSA ↗
Owner report 11595786 · 2024-06-21 (June 21, 2024)
This is a new 2023 Chrysler Pacifica Hybrid, it's only 1k miles and 1 month after the purchase, I experienced a sudden loss of power while driving in the afternoon on 6/20, there was a warning light that beeps and tells me I'm about to loss power. Fortunately I am still half mile away from freeway entrance, and I just stopped at a red light blocking vehicles behind me.... the car wouldn't start for a few minutes, and I finally get it to start after I open and close the door. The engine light has been on since the incident, and eventually went a…
Owner-reported narrative. Look up ODI 11595786 at NHTSA ↗
Owner report 11554962 · 2023-11-13 (November 13, 2023)
The power train system of our vehicle experienced a critical malfunction, as indicated by the "Service Charging System" error message and engine light on the dashboard, leading to a loss of power in the accelerator. We are willing to cooperate and make the vehicle available for inspection upon request. The abrupt loss of power in the accelerator at a high speed posed an immediate risk to the safety of my wife, two infants, and other road users, necessitating an emergency maneuver to coast to the side of the freeway. The dealer confirmed the e…
Owner-reported narrative. Look up ODI 11554962 at NHTSA ↗
Owner report 11588537 · 2024-05-13 (May 13, 2024)
Engine stalled suddenly putting everyone in car at severe risk. Error "Stop safely Vehicle will shut off soon".
Owner-reported narrative. Look up ODI 11588537 at NHTSA ↗
Owner report 11503376 · 2023-01-24 (January 24, 2023)
[XXX] Hi Team, I recorded this video on my New 2023 Pacifica Hybrid Limited which I purchased on Jan 17th.(I traded my 2017 Honda CRV EXL and remaining amount Financed with bank) The very next day I got these alerts while it was parked in my garage, The vehicle freezes all of a sudden, the bunch of alerts popup saying the safety features unavailable like, Blind spot Monitoring, Active lane keeping, cross traffic alerts, forward collision, etc. At the steering doesn't move. I took to the Dealer on Jan 18th and they were not able to figure what w…
Owner-reported narrative. Look up ODI 11503376 at NHTSA ↗