2013 Volkswagen EOS problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
26 owner complaints analyzed
4 distinct recall campaigns
30,000 mi median reported failure mileage
Scope: 2013 model year. Data snapshot: . 11 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 17 of 26 complaints (65.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 4 | 15.4% |
| Electrical and battery issues | 2 | 7.7% |
| Transmission and shifting | 1 | 3.8% |
| Engine operation | 1 | 3.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 17 |
| Engine | 3 |
| Air Bags:Frontal:Driver Clockspring/Spiral Cassette | 2 |
| Electrical System | 2 |
| Unknown Or Other | 2 |
| Electrical System:Horn | 1 |
| Electrical System:Seat Heater:Mat | 1 |
| Power Train | 1 |
Air Bags: 17; Engine: 3; Air Bags:Frontal:Driver Clockspring/Spiral Cassette: 2; Electrical System: 2; Unknown Or Other: 2; Electrical System:Horn: 1; Electrical System:Seat Heater:Mat: 1; Power Train: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 1 |
Under 25,000: 4; 25,000 to 49,999: 3; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (4). 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 6 |
| 2017 | 8 |
| 2018 | 6 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
2016: 6; 2017: 8; 2018: 6; 2019: 1; 2020: 2; 2021: 1; 2022: 1; 2023: 1
Pattern summary
Air Bags leads the component reports. Steering behavior appears in 4 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11141092 · 2018-10-17 (October 17, 2018)
I TOOK THE CAR IN AS PART OF THE TAKATA INFLATOR RECALL. EVERYTHING IN THE CAR WAS WORKING WHEN I DROPPED OFF THE CAR. NOW THE DEALERSHIP WANTS $700 PLUS TO REPAIR THE HORN, IGNITION LOCK, CONTROLS ON THE STEERING WHEEL THAT CONTROL THE VOLUME AND MENU BUTTONS ON THE DISPLAY PANEL. THESE ITEMS WERE WORKING WHEN I DROPPED OFF THE CAR. VWOA HAS STATED DUE TO THE AGE OF THE CAR AND THE MILEAGE, THESE ITEMS ARE NOT COVERED UNDER WARRANTY. THEY WERE WORKING WHEN I BROUGHT THE CAR TO THE DEALERSHIP, MOMENTUM VOLKSWAGEN OF CLEAR LAKE. I DROPPED T…
Owner-reported narrative. 90,000 miles reported. Look up ODI 11141092 at NHTSA ↗
Owner report 11150404 · 2018-11-09 (November 9, 2018)
TAKATA RECALL ON 10/19/18 I TOOK MY CAR TO THE DEALERSHIP SO THAT THEY COULD INSTALL THE NEW AIRBAG INFLATOR KIT DUE TO THE RECALL. A FEW DAYS LATER I NOTICED MY HORN WAS NOT WORKING. I RETURNED TO THE DEALERSHIP ON 11/9/18 ONLY TO BE TOLD I NEED TO REPLACE THE ENTIRE AIRBAG BECAUSE THE BRACKETS CONNECTING TO THE AIRBAG ARE NOT SENDING A GOOD SIGNAL TO THE HORN. HOWEVER I WENT ONLINE AND ONE OF THE ITEMS CLEARLY CALLED OUT WITH THE RECALL IS "DO NOT PULL ON THE HORN SWITCH FEED PIGTAIL WIRE TO DISENGAGE THE CONNECTOR FROM THE DRIVER AIRBAG…
Owner-reported narrative. 45,408 miles reported. Look up ODI 11150404 at NHTSA ↗
Owner report 11378310 · 2020-12-07 (December 7, 2020)
IN NORMAL DRIVING, I TURNED STEERING WHEEL TO PULL INTO A PARKING SPACE AND THERE WAS A SNAP IN THE STEERING WHEEL. THIS SOUND WAS THE ELECTRICAL CONNECTION TO THE STEERING WHEEL BREAKING AWAY. I LOST KEY FUNCTIONS FROM THE STEERING WHEEL INCLUDING THE AIRBAG, HORN, AND STEERING MOUNTED CONTROLS.
Owner-reported narrative. 22,000 miles reported. Look up ODI 11378310 at NHTSA ↗
Owner report 11422905 · 2021-06-30 (June 30, 2021)
The contact owns a 2013 Volkswagen Eos. The contact stated that while driving, the heater inside the front passenger seat erroneously activated and malfunctioned causing the seat to burn which also caused a burn to the bottom of the front passenger seat. There was a hole on the front passenger side seat and during the incident, it burned through the passenger's undergarments and jeans causing his burn injuries. Medical treatment was not provided due to the injured passenger not being able to sit and was being treated at home. During the inciden…
Owner-reported narrative. 50,000 miles reported. Look up ODI 11422905 at NHTSA ↗
Owner report 11132793 · 2018-10-01 (October 1, 2018)
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE LOST POWER AND SHIFTED INTO NEUTRAL. ALSO, THE SERVICE VEHICLE WARNING INDICATOR ILLUMINATED. THE CONTACT'S DIAGNOSTIC TROUBLE CODE READER PROVIDED CODE: U0103. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 29,500.
Owner-reported narrative. 29,500 miles reported. Look up ODI 11132793 at NHTSA ↗
Owner report 10981626 · 2017-05-01 (May 1, 2017)
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD NOT ACCELERATE AND THE CHECK ENGINE INDICATOR ILLUMINATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,377.
Owner-reported narrative. 24,377 miles reported. Look up ODI 10981626 at NHTSA ↗