2013 Volkswagen EOS: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
26 owner complaints analyzed
4 distinct recall campaigns
30,000 mi median reported failure mileage
Scope: 2013 model year. Data snapshot: . 11 complaints include usable failure mileage.
Most common problems
Air Bags is the most frequently named component, appearing in 17 of 26 complaints (65.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 4 | 15.4% |
| Electrical and battery issues | 2 | 7.7% |
| Transmission and shifting | 1 | 3.8% |
| Engine operation | 1 | 3.8% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Air Bags | 17 |
| Engine | 3 |
| Air Bags:Frontal:Driver Clockspring/Spiral Cassette | 2 |
| Electrical System | 2 |
| Unknown Or Other | 2 |
| Electrical System:Horn | 1 |
| Electrical System:Seat Heater:Mat | 1 |
| Power Train | 1 |
Air Bags: 17; Engine: 3; Air Bags:Frontal:Driver Clockspring/Spiral Cassette: 2; Electrical System: 2; Unknown Or Other: 2; Electrical System:Horn: 1; Electrical System:Seat Heater:Mat: 1; Power Train: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 4 |
| 25,000 to 49,999 | 3 |
| 50,000 to 74,999 | 1 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 1 |
Under 25,000: 4; 25,000 to 49,999: 3; 50,000 to 74,999: 1; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (4). 15 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 6 |
| 2017 | 8 |
| 2018 | 6 |
| 2019 | 1 |
| 2020 | 2 |
| 2021 | 1 |
| 2022 | 1 |
| 2023 | 1 |
2016: 6; 2017: 8; 2018: 6; 2019: 1; 2020: 2; 2021: 1; 2022: 1; 2023: 1
Pattern summary
Air Bags leads the component reports. Steering behavior appears in 4 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Transmission and shifting appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10861527 · 2016-04-26 (April 26, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10861527 at NHTSA ↗
Owner report 10862495 · 2016-05-02 (May 2, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS UNAVAILABLE.
Owner-reported narrative. Look up ODI 10862495 at NHTSA ↗
Owner report 10887388 · 2016-07-21 (July 21, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V483000 (AIR BAGS) AND 16V078000 (AIR BAGS), BUT THE PARTS WERE NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10887388 at NHTSA ↗
Owner report 10892884 · 2016-08-03 (August 3, 2016)
TAKATA RECALL IT HAS BEEN OVER 6 MONTHS AND DEALER SAYS THEY STILL DO NOT KNOW WHEN REPAIR CAN BE MADE. WE PAID OVER 30 THOUSAND DOLLARS FOR THIS CAR BRAND NEW AND IT IS NOT SAFE TO DRIVE. IS THE REASON "MY GOVERNMENT" IS NOT FORCING THE ISSUE WITH THE CAR COMPANIES BECAUSE THEY DONATE SO MUCH MONEY TO ELECTIONS?
Owner-reported narrative. 10,000 miles reported. Look up ODI 10892884 at NHTSA ↗
Owner report 10892897 · 2016-08-03 (August 3, 2016)
TL* THE CONTACT OWNS A 2013 VOLKSWAGON EOS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS) WAS RECEIVED IN FEBRUARY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Owner-reported narrative. Look up ODI 10892897 at NHTSA ↗
Owner report 10929953 · 2016-12-05 (December 5, 2016)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Owner-reported narrative. Look up ODI 10929953 at NHTSA ↗
Owner report 10950027 · 2017-02-07 (February 7, 2017)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR THE AIR BAGS. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Owner-reported narrative. Look up ODI 10950027 at NHTSA ↗
Owner report 10957537 · 2017-02-28 (February 28, 2017)
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 VOLKSWAGEN EOS. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Owner-reported narrative. Look up ODI 10957537 at NHTSA ↗
Recall history
4 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
15V483000 · Air Bags:Frontal
Reported: 2015-08-04 (August 4, 2015)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Consequence: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
NHTSA campaign record ↗16V078000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2016-02-10 (February 10, 2016)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
NHTSA campaign record ↗18V148000 · Air Bags:Frontal:Driver Side:Inflator Module
Reported: 2018-03-06 (March 6, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
NHTSA campaign record ↗18V329000 · Unknown Or Other
Reported: 2018-05-16 (May 16, 2018)
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
NHTSA campaign record ↗