2014 Volkswagen EOS: complaints, problems and recalls

WHILE DRIVING AT APPROX. 30 MPH <1 MILE FROM HOME THE TRANSMISSION SUDDENLY DOWNSHIFTED INTO FIRST GEAR, AND MY WIFE WAS THROWN INTO THE STEERING WHEEL AS THE SEATBELT DID NOT CATCH. THE CAR WAS DRIVEN HOME AT 10 MPH AND PARKED. I DROVE IT AROUND THE BLOCK APPROX. 30 MINUTES LATER AND EXPERIENCED THE SAME THING FROM 25 MPH ON A NEIGHBORHOOD STREET. AGAIN, THE SEATBELT DID NOT RESTRAIN ME WHEN THE CAR SUDDENLY DOWNSHIFTED. IN BOTH CASES, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE TRANSMISSION MALFUNCTION INDICATOR CAME ON. HAD THIS OCCUR…

Owner-reported narrative. 7,600 miles reported. Look up ODI 10671558 at NHTSA ↗

WHILE DRIVING ON A HIGHWAY THE GLASS SUNROOF JUST EXPLODED. IT SENT GLASS FLYING BUT IT DID NOT HIT ANY CARS BEHIND ME. THERE WERE NO OVERPASSES WHEREBY SOMEONE COULD HAVE THROWN AN OBJECT TO BREAK THE GLASS. MY WIFE AND I WERE NOT INJURED BECAUSE, THANKFULLY, THE INSIDE COVER WAS NOT OPEN OR WE WOULD HAVE BEEN SEVERELY INJURED AS WE WERE AMAZED AT THE SHARP PIECES THAT STAYED ON THE INSIDE OF HE SUNROOF. THEY WERE LIKE DAGGERS AND COULD NOT BELIEVE THAT VOLKSWAGEN WOULD NOT USE SAFETY GLASS. VOLKSWAGEN REPAIRED THE SUNROOF WITHOUT ANY CHARGE B…

Owner-reported narrative. 2,900 miles reported. Look up ODI 10691636 at NHTSA ↗

I WAS DRIVING ON A HIGHWAY ON SUNDAY AFTERNOON, OCTOBER 25, WHEN THE GLASS SUNROOF OF MY CAR EXPLODED & SHATTERED OUT OF NOWHERE & WITHOUT ANY WARNING. PIECES OF GLASS CAME DOWN THROUGH THE HOLE, SHOWERING MY DOG & I. I PULLED TO THE SIDE SAFELY & CALL THE POLICE. THANK GOD THE DOG & I WERE NOT INJURED & I DIDN'T INJURE OTHER DRIVERS. I DIDN'T HIT A POT HOLE & I DIDN'T FEEL LIKE I WAS HIT BY A ROCK OR ANY OBJECT, I WASN'T EVEN NEAR ANY OVERPASSES. I CONTACTED VOLKSWAGEN TO ASK HOW & WHY THIS COULD HAVE HAPPENED FOR NO REASON. I WAS INSTRUCTED T…

Owner-reported narrative. 52,000 miles reported. Look up ODI 10787218 at NHTSA ↗

TAKATA RECALL. I WAS TOLD BY VW THAT MY VEHICLE IS UNSAFE BUT THERE IS NOT YET A FIX FOR MY VEHICLE. MUST THEY TAKE THE LEASE BACK OR DO I SIMPLY NOT DRIVE THE VEHICLE AND HAVE ONE LESS CAR?

Owner-reported narrative. Look up ODI 10859903 at NHTSA ↗

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/14/16*LJ

Owner-reported narrative. Look up ODI 10862020 at NHTSA ↗

TL* TAKATA RECALL. THE CONTACT OWNS A 2014 VOLKSWAGEN EOS. THE CONTACT STATED THAT THE DEALER INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V078000 (AIR BAGS). THE CONTACT MENTIONED THAT A RECALL NOTIFICATION WAS NOT RECEIVED AND WAS UNAWARE OF THE RECALL PRIOR TO THE DEALER INFORMING THE INFORMATION. THE DEALER AND THE MANUFACTURER WERE UNABLE TO DETERMINE WHEN THE PARTS MIGHT BECOME AVAILABLE AND INDICATED THAT THE CONTACT WAS TO BE PLACED ON A WAITING LIST. IN ADDITION, THE MANUFACTURER STATED THAT IT MIGHT BE LONGER TH…

Owner-reported narrative. Look up ODI 10862152 at NHTSA ↗

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…

Owner-reported narrative. Look up ODI 10862899 at NHTSA ↗

TAKATA RECALL. I CANNOT BELIEVE THAT I HAVE RECEIVED NOTIFICATION THAT I HAVE A PART IN MY AIRBAG THAT HAS THE POTENTIAL TO KILL ME, BUT THAT VW HAS ABSOLUTELY NO IDEA WHEN THEY WILL BE ABLE TO REPLACE IT FOR ME. IF THIS IS THE CASE THEN I SHOULD BE PROVIDED WITH A CAR THAT DOES NOT HAVE THIS PROBLEM. HOW CAN I BE EXPECTED TO DRIVE A CAR THAT I HAVE BEEN TOLD HAS THIS POTENTIALLY LIFE THREATENING COMPONENT. ITS UTTERLY SHAMEFUL.

Owner-reported narrative. Look up ODI 10874864 at NHTSA ↗

Reported: 2016-02-10 (February 10, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.

Reported: 2018-03-06 (March 6, 2018)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.

Reported: 2018-05-16 (May 16, 2018)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.