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U.S. public vehicle records

2016 Volkswagen CC: complaints, problems and recalls

Explore the records behind recurring owner reports.

Key facts

26 owner complaints analyzed

6 distinct recall campaigns

40,500 mi median reported failure mileage

Scope: 2016 model year. Data snapshot: . 12 complaints include usable failure mileage.

Owner-reported patterns

Most common problems

Air Bags is the most frequently named component, appearing in 11 of 26 complaints (42.3%). A complaint can name multiple components.

Recurring terms in complaint narratives
TopicMatching reportsShare of complaints
Steering behavior311.5%
Fuel system concerns311.5%
Electrical and battery issues27.7%
Transmission and shifting13.8%
Engine operation13.8%
Braking behavior13.8%

Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.

Component breakdown

Number of unique complaints naming each component. Top eight shown.

Air Bags
11
Fuel/Propulsion System
7
Electrical System
4
Unknown Or Other
3
Exterior Lighting
2
Service Brakes
2
Structure:Body
2
Engine
1
Component breakdown data
CategoryCount
Air Bags11
Fuel/Propulsion System7
Electrical System4
Unknown Or Other3
Exterior Lighting2
Service Brakes2
Structure:Body2
Engine1

Air Bags: 11; Fuel/Propulsion System: 7; Electrical System: 4; Unknown Or Other: 3; Exterior Lighting: 2; Service Brakes: 2; Structure:Body: 2; Engine: 1

Reported problems by failure mileage

Complaint counts in mileage bands. These are not failure rates per vehicle or mile.

Under 25,000
2
25,000 to 49,999
7
50,000 to 74,999
3
75,000 to 99,999
0
100,000 to 149,999
0
150,000 and above
0
Reported problems by failure mileage data
CategoryCount
Under 25,0002
25,000 to 49,9997
50,000 to 74,9993
75,000 to 99,9990
100,000 to 149,9990
150,000 and above0

Under 25,000: 2; 25,000 to 49,999: 7; 50,000 to 74,999: 3; 75,000 to 99,999: 0; 100,000 to 149,999: 0; 150,000 and above: 0

25,000 to 49,999 miles has the most reports with usable mileage (7). 14 complaints have missing, zero or invalid mileage.

Complaints over time

Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.

2017
4
2018
4
2019
7
2020
1
2021
4
2022
4
2023
2
Complaints over time data
CategoryCount
20174
20184
20197
20201
20214
20224
20232

2017: 4; 2018: 4; 2019: 7; 2020: 1; 2021: 4; 2022: 4; 2023: 2

Pattern summary

Air Bags leads the component reports. Steering behavior appears in 3 complaint narratives. Fuel system concerns appears in 3 complaint narratives. Electrical and battery issues appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.

Calculated from recorded counts. An AI narrative has not been published for this selection.

Examples from the source records

Examples provide context, not a representative sample or a verified diagnosis.

Owner report 11042077 · 2017-11-01 (November 1, 2017)

TAKATA RECALL

Owner-reported narrative. Look up ODI 11042077 at NHTSA ↗

Owner report 11043483 · 2017-11-05 (November 5, 2017)

THERE HAVE BEEN 3 INCIDENTS IN WHICH MY VEHICLE SUDDENLY, WITHOUT WARNING SHUTS DOWN (ABSOLUTELY NO POWER) WHILE I AM DRIVING ON THE HIGHWAY, APPROXIMATELY 30 MPH. I WAS FORTUNATE THAT THERE WAS SIGNIFICANT TRAFFIC AND THE VEHICLE HAD ENOUGH MOMENTUM TO GET TO THE EMERGENCY LANE. I PLACED THE VEHICLE IN PARK AND LET IT SIT FOR APPROXIMATELY 3 TO 5 MINUTES. I THEN PUSHED THE START BUTTON AND IT STARTED WITHOUT INCIDENT. I TOOK THE VEHICLE TO RIVERSIDE VOLKSWAGEN WHERE THEY CONDUCTED A DIAGNOSTIC CHECK AND STATED THERE WAS NOTHING WRONG WITH THE …

Owner-reported narrative. 49,000 miles reported. Look up ODI 11043483 at NHTSA ↗

Owner report 11044520 · 2017-11-08 (November 8, 2017)

17V509 RECALL NUMBER ON CERTAIN VEHICLES, THERE COULD BE AN INTERRUPTION IN ELECTRICAL POWER TO THE FUEL PUMP CONTROL MODULE. THIS COULD RESULT IN THE FUEL PUMP RUNNING CONTINUOUSLY, RESULTING IN A DRAINED BATTERY AND/OR A NO START CONDITION, OR CAUSE A LOSS OF MOTIVE POWER WHILE THE VEHICLE IS IN MOTION, WHICH COULD INCREASE THE RISK OF A CRASH CAUSING INJURY AND/OR DAMAGE TO PROPERTY. I AM VERY CONCERNED FOR MY SAFETY IN THE VW RECALL OF THE FUEL PUMP INJECTOR. CAPITAL VOLKSWAGON IN SAN JOSE WANTS ME TO CONTINUE DRIVING THE POTENTIAL …

Owner-reported narrative. Look up ODI 11044520 at NHTSA ↗

Owner report 11057246 · 2017-12-28 (December 28, 2017)

FUEL PUMP/PUSH START IGNITION. PUSH START IGNITION NOT RESPONDING WHILE TURNING VEHICLE TO OFF MODE.

Owner-reported narrative. Look up ODI 11057246 at NHTSA ↗

Owner report 11084631 · 2018-04-11 (April 11, 2018)

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (FAIRFIELD VOLKSWAGEN IN FAIRFIELD, OHIO) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

Owner-reported narrative. Look up ODI 11084631 at NHTSA ↗

Owner report 11088549 · 2018-04-17 (April 17, 2018)

VOLKSWAGEN ANNOUNCED A RECALL OF THE FUEL PUMP ON AUGUST 16, 2017. EIGHT MONTHS LATER THEY DO NOT HAVE A REMEDY. THIS SEEM IRRESPONSIBLE OF THE MANUFACTURER.

Owner-reported narrative. 5,500 miles reported. Look up ODI 11088549 at NHTSA ↗

Owner report 11105319 · 2018-07-03 (July 3, 2018)

TL* THE CONTACT OWNS A 2016 VOLKSWAGEN CC. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V509000 (FUEL SYSTEM, GASOLINE) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT SPOKE WITH RIVERHEAD BAY VOLKSWAGEN (1521 OLD COUNTRY ROAD, RIVERHEAD, NY 11901, [phone removed]) AND WAS INFORMED THAT THE PART WAS UNAVAILABLE AND DID NOT KNOW WHEN IT WOULD ARRIVE. THE DEALER PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

Owner-reported narrative. Look up ODI 11105319 at NHTSA ↗

Owner report 11115099 · 2018-08-01 (August 1, 2018)

BACK UP CAMERA DOES NOT DEPLOY (INTERMITTENT) AFTER USE, THE BACK UP CAMERA WILL OCCASIONALLY DISPLAY "PARK PILOT IS CURRENTLY NOT AVAILABLE". MY VEHICLE IS NOT EQUIPPED WITH THE PARK PILOT OPTION.THIS DISABLES THE BACK UP CAMERA UNTIL THE VEHICLE IS TURNED OFF COMPLETELY AND THE SYSTEM IS RESET. I BELIEVE THIS CREATES A SAFETY HAZARD, AS THE FUNCTIONALITY OF THE CAMERA MAY NOT BE AVAILABLE DURING A STREET MANEUVER, SUCH AS PARALLEL PARKING WHEN THE SYSTEM IS UNUSABLE THE FAULT IS INTERMITTENT AND DOES NOT APPEAR TO FOLLOW ANY PATTERN. OTHER …

Owner-reported narrative. 18,000 miles reported. Look up ODI 11115099 at NHTSA ↗

Recall history

6 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.

16V464000 · Latches/Locks/Linkages

Reported: 2016-06-24 (June 24, 2016)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016 CC vehicles manufactured January 12, 2016, to February 3, 2016, Golf R and Tiguan vehicles manufactured November 25, 2015, to January 28, 2016, and e-Golf vehicles manufactured November 25, 2015, to January 11, 2016. Vibrations, such as those created by opening and closing a vehicle door, may cause the rear child door locks to disengage, allowing a child to open a rear door while inside the vehicle.

Consequence: If an unrestrained child unexpectedly opens a door, they may fall from the vehicle increasing their risk of injury.

Remedy: Volkswagen will notify owners, and dealers will inspect, and if necessary, replace the child lock(s), free of charge. The recall began on August 22, 2016. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 58C9.

NHTSA campaign record ↗
17V287000 · Seats:Front Assembly:Head Restraint

Reported: 2017-04-28 (April 28, 2017)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2016-2017 CC vehicles. Incorrect front seat head restraints (rests) may have been installed, possibly resulting in the seat occupant's head being inadequately restrained in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 202a, "Head Restraints."

Consequence: If the seat occupant's head is inadequately restrained in the event of a crash, they have an increased risk of injury.

Remedy: Volkswagen will notify owners, and dealers will replace the front seat head restraints, free of charge. The recall began June 26, 2017. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 72G5.

NHTSA campaign record ↗
17V509000 · Fuel System, Gasoline:Delivery:Fuel Pump

Reported: 2017-08-16 (August 16, 2017)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.

Consequence: If the fuel pump fails, the engine will stall, increasing the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.

NHTSA campaign record ↗
18V329000 · Unknown Or Other

Reported: 2018-05-16 (May 16, 2018)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.

Consequence: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.

Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.

NHTSA campaign record ↗
19V014000 · Air Bags:Frontal:Driver Side:Inflator Module

Reported: 2019-01-11 (January 11, 2019)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015 Passat, 2015-2016 Eos, 2015-2017 CC, 2016-2017 TT Roadster, TT Coupe, 2017 Audi R8 Coupe, and R8 Spyder vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.

Consequence: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 4, 2019. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298; Audi owners may contact Audi at 1-800-253-2834. Volkswagen's number for this recall is 69S8 (Audi) and 69Y5 (Volkswagen).

NHTSA campaign record ↗
19V535000 · Air Bags: Air Bag/Restraint Control Module

Reported: 2019-07-17 (July 17, 2019)

Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2016 Tiguan and CC vehicles. The air bag Electronic Control Unit (ECU) may have a defective power supply capacitor that can result in air bag deactivation or inadvertent deployment of the air bags.

Consequence: Deactivated air bags increases the risk of injury. Inadvertent deployment of the air bags increase the risk of a crash.

Remedy: Volkswagen will notify owners, and dealers will install new software and replace the air bag ECU as necessary, free of charge. The recall began November 25, 2019. Volkswagen's number for this recall is 69Z5.

NHTSA campaign record ↗