2011 Toyota HIGHLANDER: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
181 owner complaints analyzed
5 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2011 model year. Data snapshot: . 144 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 33 of 181 complaints (18.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 37 | 20.4% |
| Braking behavior | 24 | 13.3% |
| Transmission and shifting | 9 | 5.0% |
| Engine operation | 7 | 3.9% |
| Electrical and battery issues | 5 | 2.8% |
| Fuel system concerns | 1 | 0.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 33 |
| Visibility/Wiper | 25 |
| Electrical System | 20 |
| Engine | 17 |
| Power Train | 15 |
| Structure:Body | 15 |
| Unknown Or Other | 14 |
| Service Brakes | 13 |
Steering: 33; Visibility/Wiper: 25; Electrical System: 20; Engine: 17; Power Train: 15; Structure:Body: 15; Unknown Or Other: 14; Service Brakes: 13
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 34 |
| 25,000 to 49,999 | 37 |
| 50,000 to 74,999 | 34 |
| 75,000 to 99,999 | 16 |
| 100,000 to 149,999 | 15 |
| 150,000 and above | 8 |
Under 25,000: 34; 25,000 to 49,999: 37; 50,000 to 74,999: 34; 75,000 to 99,999: 16; 100,000 to 149,999: 15; 150,000 and above: 8
25,000 to 49,999 miles has the most reports with usable mileage (37). 37 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2010 | 1 |
| 2011 | 11 |
| 2012 | 17 |
| 2013 | 15 |
| 2014 | 30 |
| 2015 | 20 |
| 2016 | 8 |
| 2017 | 5 |
| 2018 | 18 |
| 2019 | 24 |
| 2020 | 7 |
| 2021 | 7 |
| 2022 | 10 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 1 |
| 2026 | 1 |
2010: 1; 2011: 11; 2012: 17; 2013: 15; 2014: 30; 2015: 20; 2016: 8; 2017: 5; 2018: 18; 2019: 24; 2020: 7; 2021: 7; 2022: 10; 2023: 3; 2024: 3; 2025: 1; 2026: 1
Pattern summary
Steering leads the component reports. Steering behavior appears in 37 complaint narratives. Braking behavior appears in 24 complaint narratives. Transmission and shifting appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10365988 · 2010-11-08 (November 8, 2010)
WHEN DRIVING AT NIGHT, THE NEW HEADLIGHT DESIGN ON THE 2011 TOYOTA HIGHLANDER CAUSES THE LOW BEAM LIGHTS TO APPEAR AS IF THERE IS A VISOR ON THE LIGHTS. WHEN TRAVELING ON LEVEL ROADS OR GOING UP HILL THE HEADLIGHTS BEAM THROW DISTANCE IS EFFICIENT WITH THE VISOR EFFECT. HOWEVER, WHEN GOING DOWN HILL AFTER CRESTING A KNOLL, THE VISOR EFFECT DIMINISHES THE THROW DISTANCE OF THE HEADLIGHT BY AN ESTIMATED 50%. THIS LIGHT THROW REDUCTION TOOK ME BY SURPRISE AND CAUSED ME TO ALMOST HIT A DEER THIS EVENING ON THE FIRST NIGHT OF OWNERSHIP. TOYOTA N…
Owner-reported narrative. 276 miles reported. Look up ODI 10365988 at NHTSA ↗
Owner report 10381495 · 2011-02-10 (February 10, 2011)
TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT IT STARTED MOVING ON ITS OWN. THE GEAR SHIFT DOES NOT HAVE TO BE IN PARK IN ORDER TO TURN THE VEHICLE ON SINCE IT WAS TURNED OFF BY PRESSING A BUTTON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS STATED THAT THERE WERE NO REPAIRS NEEDED AND THAT WAS THE WAY THE VEHICLE WAS DESIGNED. UPDATED 3/22/11 *CN UPDATED 04/25/11
Owner-reported narrative. 3,000 miles reported. Look up ODI 10381495 at NHTSA ↗
Owner report 10384573 · 2011-02-26 (February 26, 2011)
FRONT WINDSHIELD SEALER BEAD NOT ADHERED TO THE GLASS. TOYOTA TACOMA. *TR
Owner-reported narrative. 2,454 miles reported. Look up ODI 10384573 at NHTSA ↗
Owner report 10393873 · 2011-03-31 (March 31, 2011)
CAR HAS BEEN IN USE FOR 3 WEEKS. AFTER NOT BEING DRIVEN FOR 4 DAYS, NO ELECTRICAL POWER IS RECEIVED FROM THE BATTERY. JUMP-STARTING THE CAR WAS ATTEMPTED, BUT THE CAR REMAINED IMMOBILIZED. FAILURE AND CURRENT MILEAGE IS 800. *TR
Owner-reported narrative. 800 miles reported. Look up ODI 10393873 at NHTSA ↗
Owner report 10394243 · 2011-04-04 (April 4, 2011)
I WAS DRIVING 2011 TOYOTA HIGHLANDER, STOPPED THE CAR AT RED LIGHT (INTERSECTION OF CATHARPIN RD AND US 55). DURING THE GREEN LIGHT, I WAS TRYING TO TAKE A RIGHT TURN ON THE LIGHT AND THE CAR DID NOT ALLOW ME TO TURN THE POWER STEERING (STUCK) AND ON THE LCD PANEL IT STARTED BLINKING MESSAGE SAYING BREAK MALFUNCTION, THE CAR WENT ON TO THE ONCOMING TRAFFIC LANE AND FINALLY WITH SOME STRUGGLE STOPPED THE CAR ON THE ONCOMING TRAFFIC LANE. LUCKILY, NO ONE WAS COMING ON THAT LANE (MY GOOD FORTUNE). CALLED THE COPS AND THEY HELPED THE CAR TO PULL ON…
Owner-reported narrative. 1,980 miles reported. Look up ODI 10394243 at NHTSA ↗
Owner report 10405678 · 2011-06-08 (June 8, 2011)
FORD F150 SUPERCREW 4X4 - FUEL TANK STRAP BROKE. TANK JUST HANGING. LUCKILY NOTICED IT AND HAVE ORDERED NEW STRAPS. *TR
Owner-reported narrative. 4,000 miles reported. Look up ODI 10405678 at NHTSA ↗
Owner report 10405907 · 2011-06-10 (June 10, 2011)
TL*THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER EQUIPPED WITH BRIDGE STONE DULER H/L 400 225/R75/19. THE CONTACT STATED THAT WHILE DRIVING 65 MPH THE FRONT PASSENGER SIDE TIRE BLEW OUT. A TOWING SERVICE APPEARED ON THE SCENE TO CHANGE THE TIRE. THE CONTACT ATTEMPTED TO CONTACT THE TIRE MANUFACTURER BUT WAS UNSUCCESSFUL. THE CONTACT THEN CALLED THE VEHICLE MANUFACTURER AND WAS ADVISED TO CONTACT AN AUTHORIZED DEALER. AN AUTHORIZED DEALER WAS THEN NOTIFIED AND THE CONTACT WAS INFORMED THE TIRES WERE NOT COVERED UNDER WARRANTY. THE CONTACT REPLACED T…
Owner-reported narrative. 3,400 miles reported. Look up ODI 10405907 at NHTSA ↗
Owner report 10411952 · 2011-07-12 (July 12, 2011)
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT WAS SITTING AT A COMPLETE STOP WITH THE BRAKES DEPRESSED. ONCE THE BRAKES WERE RELEASED, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE, CAUSING THAT VEHICLE TO CRASH INTO A THIRD VEHICLE. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED THEY ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS BEING INVESTIGATED BY THE CONTACT'S INSURANCE AGENCY. THE FAILURE AND CURRENT MILEAGE WAS 1500. UPDAT…
Owner-reported narrative. 1,500 miles reported. Look up ODI 10411952 at NHTSA ↗
Recall history
5 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
13V014000 · Seats | Air Bags:Frontal:Sensor/Control Module-Inactive
Reported: 2013-01-16 (January 16, 2013)
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
NHTSA campaign record ↗13V123000 · Equipment:Other:Labels
Reported: 2013-04-09 (April 9, 2013)
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
NHTSA campaign record ↗14V743000 · Seats:Front Assembly:Seat Heater/Cooler
Reported: 2014-11-19 (November 19, 2014)
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Consequence: Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
Remedy: SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
NHTSA campaign record ↗15V689000 · Visibility:Power Window Devices And Controls
Reported: 2015-10-22 (October 22, 2015)
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
Consequence: If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Remedy: Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
NHTSA campaign record ↗16V396000 · Seats:Front Assembly:Seat Heater/Cooler
Reported: 2016-06-02 (June 2, 2016)
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
Consequence: If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
Remedy: SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
NHTSA campaign record ↗