2012 Toyota HIGHLANDER: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
182 owner complaints analyzed
2 distinct recall campaigns
51,000 mi median reported failure mileage
Scope: 2012 model year. Data snapshot: . 127 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 46 of 182 complaints (25.3%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 44 | 24.2% |
| Braking behavior | 21 | 11.5% |
| Transmission and shifting | 10 | 5.5% |
| Electrical and battery issues | 5 | 2.7% |
| Engine operation | 2 | 1.1% |
| Fuel system concerns | 1 | 0.5% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 46 |
| Electrical System | 27 |
| Unknown Or Other | 23 |
| Engine | 17 |
| Structure:Body | 14 |
| Vehicle Speed Control | 14 |
| Visibility/Wiper | 14 |
| Service Brakes | 12 |
Steering: 46; Electrical System: 27; Unknown Or Other: 23; Engine: 17; Structure:Body: 14; Vehicle Speed Control: 14; Visibility/Wiper: 14; Service Brakes: 12
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 36 |
| 25,000 to 49,999 | 26 |
| 50,000 to 74,999 | 31 |
| 75,000 to 99,999 | 16 |
| 100,000 to 149,999 | 15 |
| 150,000 and above | 3 |
Under 25,000: 36; 25,000 to 49,999: 26; 50,000 to 74,999: 31; 75,000 to 99,999: 16; 100,000 to 149,999: 15; 150,000 and above: 3
Under 25,000 miles has the most reports with usable mileage (36). 55 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2012 | 13 |
| 2013 | 12 |
| 2014 | 16 |
| 2015 | 19 |
| 2016 | 13 |
| 2017 | 17 |
| 2018 | 22 |
| 2019 | 26 |
| 2020 | 12 |
| 2021 | 9 |
| 2022 | 8 |
| 2023 | 5 |
| 2024 | 3 |
| 2025 | 5 |
| 2026 | 2 |
2012: 13; 2013: 12; 2014: 16; 2015: 19; 2016: 13; 2017: 17; 2018: 22; 2019: 26; 2020: 12; 2021: 9; 2022: 8; 2023: 5; 2024: 3; 2025: 5; 2026: 2
Pattern summary
Steering leads the component reports. Steering behavior appears in 44 complaint narratives. Braking behavior appears in 21 complaint narratives. Transmission and shifting appears in 10 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10448197 · 2012-02-16 (February 16, 2012)
WHILE PULLING INTO PARKING SPACE IN PRIVATE SHOPPING MALL AT SLOW RATE OF SPEED THE VEHICLE SUDDENLY AND WITHOUT WARNING RAPIDLY ACCELERATED FORWARD INTO VEHICLE PARKED DIRECTLY IN FRONT OF MY VEHICLE. MY VEHICLE WENT UP AND OVER PARKED VEHICLE CAUSING DAMAGE TO BOTH VEHICLES. NO ONE WAS HURT IN THIS ACCIDENT AND NO POLICE REPORT WAS MADE AS IT WAS ON PRIVATE PROPERTY. COMPLAINT WAS MADE TO TOYOTA WHO INVESTIGATED AND TOYOTA DETERMINED THAT NO VEHICLE DEFECT OR DESIGN EXISTED AND REFUSED TO OFFER ANY ASSISTANCE. MY WIFE WHO WAS DRIVING…
Owner-reported narrative. Look up ODI 10448197 at NHTSA ↗
Owner report 10448434 · 2012-02-18 (February 18, 2012)
OCCASIONALLY, AFTER COMING TO A STOP, AND THEN TAKING OFF AND TURNING EITHER RIGHT OR LEFT, THE ENGINE WILL LOSE POWER FOR A FEW SECONDS. THE ENGINE DOES NOT SHUT OFF, IT JUST SLOWS DOWN TO JUST ABOVE IDLE SPEED FOR 3 OR 4 SECONDS AND THEN RESUMES NORMAL ACCELERATION OPERATION. *TR
Owner-reported narrative. 8,000 miles reported. Look up ODI 10448434 at NHTSA ↗
Owner report 10454532 · 2012-04-09 (April 9, 2012)
DRIVERS AIRBAG FAILED TO DEPLOY IN ACCIDENT. FRONT END CRUSHED, PROBABLY $20,000 DAMAGE TO FRONT END ALTHOUGH TOW TRUCK DRIVER SAID IT WAS TOTALED. WIFE WAS DRIVING AND COULD HAVE BEEN INJURED IF SEAT BELT HAD FAILED ALSO. *TR
Owner-reported narrative. 3,600 miles reported. Look up ODI 10454532 at NHTSA ↗
Owner report 10456842 · 2012-04-30 (April 30, 2012)
TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS AN EXCESSIVE VIBRATION. THE CONTACT THEN ENGAGED THE BRAKE PEDAL WHICH WAS UNRESPONSIVE. THE ENGINE RMPS INCREASED UP TO 3,000. THE BRAKE PEDAL WAS APPLIED REPEATEDLY AND THE GEAR WAS SHIFTED INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE BEGAN TO UNINTENDEDLY ACCELERATE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT WAS ABLE TO RESUME DRIVING TO THE DESTINATION AT A REDUCED SPEED. THE MANUFACTURER WAS NOT NOTIFIED OF TH…
Owner-reported narrative. 4,000 miles reported. Look up ODI 10456842 at NHTSA ↗
Owner report 10457095 · 2012-05-01 (May 1, 2012)
WHILE PULLING INTO A PARKING STALL IN A PRIVATE PARKING LOT, MY HIGHLANDER SUDDENLY ACCELERATED AND I HAD NO BRAKES AT ALL! MY HIGHLANDER WENT UP OVER THE CURB WHICH CAUSED THE VEHICLE TO SLOW. I HAD BRAKES AGAIN AND WAS ABLE TO APPLY THE BRAKE, COMING TO A SAFE STOP. NOT BEFORE SLASHING MY LEFT FRONT TIRE AND BENDING MY TIRE RIM. THANKFULLY NO ONE WAS INJURED. *JS
Owner-reported narrative. 1,104 miles reported. Look up ODI 10457095 at NHTSA ↗
Owner report 10458807 · 2012-05-17 (May 17, 2012)
THE CAR WILL NOT HOLD WHEN PARKED ON A STEEP INCLINE. NOT EVEN IN MY DRIVEWAY AT HOME. ESPECIALLY IF THERE ARE PEOPLE IN THE CAR BECAUSE OF THE ADDED WEIGHT. THEY ADJUSTED IT THE FIRST TIME AND SAID IT WOULD BE FINE. THAT ONLY LASTED A MONTH. TOOK IT IN AGAIN AND THEY SAID NOTHING WAS WRONG BUT THEY ADJUSTED IT MORE. TECH SAID THEY MIGHT HAVE TO CHARGE ME BECAUSE IT IS GOING TO WEAR OUT THE PARKING BRAKE PADS. NEVER HAD SOME THING LIKE THIS HAPPEN IN ANY VEHICLE I HAVE OWNED. IT CURRENTLY IS NOT HOLDING SO I APPLY THE BRAKE TO THE FLOOR AND THE…
Owner-reported narrative. 139 miles reported. Look up ODI 10458807 at NHTSA ↗
Owner report 10459879 · 2012-05-29 (May 29, 2012)
MY HIGHLANDER WAS AT THE AIRPORT FOR THREE DAYS PARKED. WHEN I WAS LEAVING THE LOT I WAS DRIVING SLOW IN THE LOT TO PAY MY PARKING. WHEN I GOT OUT OF THE LOT TO MAIN STREAM TRAFFIC I TRIED TO ACCELERATE AND THE CAR WOULD ONLY GO SLOW AS I KEPT PUSHING THE THROTTLE. THERE WERE CARS ON BOTH SIDES OF ME WITH NO ONE IN FRONT AND THEN THE CAR JUST TOOK OFF. IT DID STARTLE ME BECAUSE I WAS NOT EXPECTING THIS. THANK GOD NO ONE WAS IN FRONT OF ME BECAUSE I AM SURE I WOULD NOT HAVE REACTED FAST ENOUGH TO STOP BECAUSE OF THE RAPID ACCELERATION. SOMETHING…
Owner-reported narrative. 5,000 miles reported. Look up ODI 10459879 at NHTSA ↗
Owner report 10466502 · 2012-07-18 (July 18, 2012)
AFTER PULLING INTO A PARKING SPACE, THEN BRAKING, I BACKED UP TO REALIGN THE VEHICLE BETTER. WHEN I PULLED IN THIS TIME AND BRAKE, THE VEHICLE DID NOT STOP. I CONTINUED TO PUT MY FOOT ON THE BRAKE REPEATEDLY, BUT THE VEHICLE STILL DID NOT STOP. THE ENGINE THEN REVVED UP AND ACCELERATED. AT THIS SAME TIME THE GEAR SHIFT WENT INTO NEUTRAL AND THEN BACK INTO DRIVE. THE VEHICLE FINALLY CAME TO A STOP AS IT HIT THE BUILDING IN FRONT OF ME, CAUSING DAMAGE TO THE BUILDING, AND THE FRONT OF MY VEHICLE. I WAS ABLE TO BACK UP THE VEHICLE AND PARK IT …
Owner-reported narrative. 4,989 miles reported. Look up ODI 10466502 at NHTSA ↗
Recall history
2 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
13V014000 · Seats | Air Bags:Frontal:Sensor/Control Module-Inactive
Reported: 2013-01-16 (January 16, 2013)
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
Consequence: If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Remedy: Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
NHTSA campaign record ↗13V123000 · Equipment:Other:Labels
Reported: 2013-04-09 (April 9, 2013)
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
Consequence: An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Remedy: Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
NHTSA campaign record ↗