2011 Toyota HIGHLANDER problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
181 owner complaints analyzed
5 distinct recall campaigns
50,000 mi median reported failure mileage
Scope: 2011 model year. Data snapshot: . 144 complaints include usable failure mileage.
Most common problems
Steering is the most frequently named component, appearing in 33 of 181 complaints (18.2%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 37 | 20.4% |
| Braking behavior | 24 | 13.3% |
| Transmission and shifting | 9 | 5.0% |
| Engine operation | 7 | 3.9% |
| Electrical and battery issues | 5 | 2.8% |
| Fuel system concerns | 1 | 0.6% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Steering | 33 |
| Visibility/Wiper | 25 |
| Electrical System | 20 |
| Engine | 17 |
| Power Train | 15 |
| Structure:Body | 15 |
| Unknown Or Other | 14 |
| Service Brakes | 13 |
Steering: 33; Visibility/Wiper: 25; Electrical System: 20; Engine: 17; Power Train: 15; Structure:Body: 15; Unknown Or Other: 14; Service Brakes: 13
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 34 |
| 25,000 to 49,999 | 37 |
| 50,000 to 74,999 | 34 |
| 75,000 to 99,999 | 16 |
| 100,000 to 149,999 | 15 |
| 150,000 and above | 8 |
Under 25,000: 34; 25,000 to 49,999: 37; 50,000 to 74,999: 34; 75,000 to 99,999: 16; 100,000 to 149,999: 15; 150,000 and above: 8
25,000 to 49,999 miles has the most reports with usable mileage (37). 37 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2010 | 1 |
| 2011 | 11 |
| 2012 | 17 |
| 2013 | 15 |
| 2014 | 30 |
| 2015 | 20 |
| 2016 | 8 |
| 2017 | 5 |
| 2018 | 18 |
| 2019 | 24 |
| 2020 | 7 |
| 2021 | 7 |
| 2022 | 10 |
| 2023 | 3 |
| 2024 | 3 |
| 2025 | 1 |
| 2026 | 1 |
2010: 1; 2011: 11; 2012: 17; 2013: 15; 2014: 30; 2015: 20; 2016: 8; 2017: 5; 2018: 18; 2019: 24; 2020: 7; 2021: 7; 2022: 10; 2023: 3; 2024: 3; 2025: 1; 2026: 1
Pattern summary
Steering leads the component reports. Steering behavior appears in 37 complaint narratives. Braking behavior appears in 24 complaint narratives. Transmission and shifting appears in 9 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10394243 · 2011-04-04 (April 4, 2011)
I WAS DRIVING 2011 TOYOTA HIGHLANDER, STOPPED THE CAR AT RED LIGHT (INTERSECTION OF CATHARPIN RD AND US 55). DURING THE GREEN LIGHT, I WAS TRYING TO TAKE A RIGHT TURN ON THE LIGHT AND THE CAR DID NOT ALLOW ME TO TURN THE POWER STEERING (STUCK) AND ON THE LCD PANEL IT STARTED BLINKING MESSAGE SAYING BREAK MALFUNCTION, THE CAR WENT ON TO THE ONCOMING TRAFFIC LANE AND FINALLY WITH SOME STRUGGLE STOPPED THE CAR ON THE ONCOMING TRAFFIC LANE. LUCKILY, NO ONE WAS COMING ON THAT LANE (MY GOOD FORTUNE). CALLED THE COPS AND THEY HELPED THE CAR TO PULL ON…
Owner-reported narrative. 1,980 miles reported. Look up ODI 10394243 at NHTSA ↗
Owner report 10435145 · 2011-11-10 (November 10, 2011)
PURCHASED MY 2011 HIGHLANDER IN MARCH, & IT HAD 7000 MILES ON IT AT THE TIME OF THE INCIDENT. I STARTED THE VEHICLE IN MY DRIVEWAY, PUT IT IN DRIVE, AND STARTED DOWN MY DRIVEWAY. PRESSED THE BRAKE PEDAL, AND THERE WERE NO BRAKES AND SEEMED NOT TO HAVE POWER STEERING. THE LIGHTS IN THE DASH CAME ON, AND THE SCREEN SAID BRAKE MALFUNCTION CONTACT DEALER IMMEDIATELY. THERE WERE NO BRAKES, I FINALLY CAME TO A STOP AT THE BOTTOM OF THE HILL, PUT THE CAR IN PARK, AND TURNED THE IGNITION OFF. WHEN I TURNED THE KEY, THE CAR STARTED, THE DASH LIGHTS WER…
Owner-reported narrative. 7,000 miles reported. Look up ODI 10435145 at NHTSA ↗
Owner report 10411952 · 2011-07-12 (July 12, 2011)
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER. THE CONTACT WAS SITTING AT A COMPLETE STOP WITH THE BRAKES DEPRESSED. ONCE THE BRAKES WERE RELEASED, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO ANOTHER VEHICLE, CAUSING THAT VEHICLE TO CRASH INTO A THIRD VEHICLE. THERE WERE NO INJURIES. THE MANUFACTURER WAS CONTACTED THEY ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE WAS BEING INVESTIGATED BY THE CONTACT'S INSURANCE AGENCY. THE FAILURE AND CURRENT MILEAGE WAS 1500. UPDAT…
Owner-reported narrative. 1,500 miles reported. Look up ODI 10411952 at NHTSA ↗
Owner report 10417659 · 2011-08-05 (August 5, 2011)
I WAS DRIVING MY BRAND NEW (3 WEEKS AFTER I BOUGHT IT) TOYOTA HIGHLANDER V6 IN A SECONDARY DOWN HILL ROAD WHEN THE BRAKE SYSTEM FAILED COMPLETELY AND THE CAR STARTED TO ACCELERATE DOWNHILL. NOT BEING ABLE TO CONTROL IT I IGNORED THE "FULL STOP" SIGN AT THE END OF THE SECONDARY ROAD AND I CONTINUED IN A FLAT MAIN ROAD WHERE CARS NORMALLY SPEED UNTIL I WAS ABLE TO PUT THE SHIFT INTO PARK AND FINALLY THE CAR STOPPED WITH A LURCH. THE LIFE OF MY SON AND MINE WERE SERIOUSLY ENDANGERED. THE CAR WAS TOWED BY THE DEALER AND IT IS STILL THERE AFTER THEY…
Owner-reported narrative. Look up ODI 10417659 at NHTSA ↗
Owner report 10447651 · 2012-02-12 (February 12, 2012)
VEHICLE MAKES A VERY NOTICEABLE, IRRITATING WHINE OR WHISTLE NOISE WHEN ACCELERATING AT 40MPH. STOPS WHEN GAS PEDAL IS RELEASED. VERY CONSTANT AND ANNOYING. DID NOT HAPPEN WHEN CAR WAS FIRST PURCHASED. HAVE BEEN TOLD BY TOYOTA THAT IT WAS THE TRANSFER CASE, WHICH THEY REPLACED. DID NOT FIX THE PROBLEM. NOW THEY TELL ME IT IS NORMAL. TEST DROVE ANOTHER VEHICLE FROM THEIR LOT OF THE SAME EXACT YEAR, MAKE, MODEL. NO NOISE AT ALL. THIS IS NOT NORMAL. TOYOTA KNOWS ABOUT THE PROBLEM, BUT THEY ARE DENYING IT. OTHER TOYOTA VEHICLES (I.E. RAV…
Owner-reported narrative. 9,000 miles reported. Look up ODI 10447651 at NHTSA ↗
Owner report 10445246 · 2012-01-25 (January 25, 2012)
TL* THE CONTACT OWNS A 2011 TOYOTA HIGHLANDER HYBRID. THE CONTACT STATED THAT WHILE APPROACHING A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 15,000 AND CURRENT MILEAGE WAS 16,000.
Owner-reported narrative. 15,000 miles reported. Look up ODI 10445246 at NHTSA ↗
Owner report 10448438 · 2012-02-18 (February 18, 2012)
OCCASIONALLY, AFTER COMING TO A STOP AND THEN WHEN BEGINNING TO ACCELERATE AGAIN WHILE TURNING EITHER RIGHT OR LEFT, THE ENGINE APPEARS TO STALL FOR 3 OR 4 SECONDS, THEN RESUMES NORMAL ACCELERATION. THE ENGINE DOES NOT QUIT OR DIE, IT JUST GOES BACK DOWN TO A LITTLE ABOVE IDLE SPEED, THEN SPEEDS BACK UP AGAIN AND RESUMES NORMAL ACCELERATION OPERATION. THIS HAS HAPPENED TO BOTH MY WIFE AND ME ON MORE THAN A FEW OCCASIONS BEGINNING ABOUT 8,000 MILES ON ODOMETER. I ERRONEOUSLY POSTED THIS COMPLAINT EARLIER UNDER THE 2012 HIGHLANDER, HOWEVER,…
Owner-reported narrative. 8,000 miles reported. Look up ODI 10448438 at NHTSA ↗
Owner report 10393873 · 2011-03-31 (March 31, 2011)
CAR HAS BEEN IN USE FOR 3 WEEKS. AFTER NOT BEING DRIVEN FOR 4 DAYS, NO ELECTRICAL POWER IS RECEIVED FROM THE BATTERY. JUMP-STARTING THE CAR WAS ATTEMPTED, BUT THE CAR REMAINED IMMOBILIZED. FAILURE AND CURRENT MILEAGE IS 800. *TR
Owner-reported narrative. 800 miles reported. Look up ODI 10393873 at NHTSA ↗
Owner report 10424698 · 2011-09-12 (September 12, 2011)
2011 TOYOTA HIGHLANDER 4WD: SYSTEM CHECK PANEL I INDICATING THE REAR DOOR IS OPEN, WHEN IT'S NOT. BEEN TO DEALER 3 TIMES. CAR HAS 10000 MILES ON IT. THE REAR DOOR OPEN INDICATOR EFFECTS DOOR LOCKING ABILITY WITH KEY FOB AS WELL AS CONTINUAL CHIME INDICATING REAR DOOR IS OPEN IN CONJUNCTION WITH TURNING DOME LIGHT OFF AND ON. DEALER THOUGHT IT WAS REAR DOOR STRIKE PLATE. ADJUSTED ACCORDINGLY. THIS WAS NOT THE PROBLEM. 3RD VISIT TO DEALER STILL TRYING TO PINPOINT WHY THIS IS HAPPENING SO FAR NO LUCK. ELECTRICAL BAD DOOR SENSOR FAULTY ELECTRICAL D…
Owner-reported narrative. Look up ODI 10424698 at NHTSA ↗
Owner report 10405678 · 2011-06-08 (June 8, 2011)
FORD F150 SUPERCREW 4X4 - FUEL TANK STRAP BROKE. TANK JUST HANGING. LUCKILY NOTICED IT AND HAVE ORDERED NEW STRAPS. *TR
Owner-reported narrative. 4,000 miles reported. Look up ODI 10405678 at NHTSA ↗