2017 Ram PROMASTER CITY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
19 owner complaints analyzed
3 distinct recall campaigns
15,000 mi median reported failure mileage
Scope: 2017 model year. Data snapshot: . 13 complaints include usable failure mileage.
Most common problems
Engine is the most frequently named component, appearing in 8 of 19 complaints (42.1%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Engine operation | 2 | 10.5% |
| Braking behavior | 1 | 5.3% |
| Electrical and battery issues | 1 | 5.3% |
| Steering behavior | 1 | 5.3% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Engine | 8 |
| Unknown Or Other | 5 |
| Electrical System | 4 |
| Visibility/Wiper | 3 |
| Exterior Lighting | 2 |
| Fuel System, Gasoline | 1 |
| Lane Departure: Blind Spot Detection | 1 |
| Structure:Body | 1 |
Engine: 8; Unknown Or Other: 5; Electrical System: 4; Visibility/Wiper: 3; Exterior Lighting: 2; Fuel System, Gasoline: 1; Lane Departure: Blind Spot Detection: 1; Structure:Body: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 7 |
| 25,000 to 49,999 | 2 |
| 50,000 to 74,999 | 2 |
| 75,000 to 99,999 | 0 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 1 |
Under 25,000: 7; 25,000 to 49,999: 2; 50,000 to 74,999: 2; 75,000 to 99,999: 0; 100,000 to 149,999: 1; 150,000 and above: 1
Under 25,000 miles has the most reports with usable mileage (7). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2017 | 1 |
| 2018 | 5 |
| 2019 | 1 |
| 2021 | 3 |
| 2022 | 1 |
| 2023 | 1 |
| 2024 | 2 |
| 2025 | 5 |
2017: 1; 2018: 5; 2019: 1; 2021: 3; 2022: 1; 2023: 1; 2024: 2; 2025: 5
Pattern summary
Engine leads the component reports. Engine operation appears in 2 complaint narratives. Braking behavior appears in 1 complaint narratives. Electrical and battery issues appears in 1 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 11042581 · 2017-11-02 (November 2, 2017)
TL* THE CONTACT OWNS A 2017 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS DURING THE DAY, THE INSTRUMENT PANEL GAUGES WERE NOT VISIBLE WITHOUT WARNING. THE GAUGES WERE VISIBLE WHILE DRIVING AT NIGHT. THE VEHICLE WAS TAKEN TO NEW CARLISLE CHRYSLER JEEP DODGE RAM - TOBEY AUTO GROUP (580 N MAIN ST, NEW CARLISLE, OH 45344), BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 16.
Owner-reported narrative. 16 miles reported. Look up ODI 11042581 at NHTSA ↗
Owner report 11065216 · 2018-01-26 (January 26, 2018)
I WANT TO COMPLAIN ABOUT A COMPANY VEHICLE WHICH I DRIVE - IT IS A 2017 RAM PROMASTER CITY - WHILE TALKING TO OTHER DRIVERS WE SHARE THE SAME PROBLEM. WE DON'T KNOW HOW FAST WE ARE GOING SINCE THE SPEEDOMETER IS TO DARK!!! NOBODY CARES!!!!
Owner-reported narrative. 45 miles reported. Look up ODI 11065216 at NHTSA ↗
Owner report 11065393 · 2018-01-27 (January 27, 2018)
SLIDING DOOR ON THE PASSENGER SIDE UNLATCHES WHILE DRIVING .NO LOGICAL CONNECTION TO DRIVING SPEED OR BUMPY ROAD . HAPPENED TWICE WHILE DRIVING IN THE CITY AROUND 30 MPH AND ONES ON INTERSTATE AROUND 60 MPH .SERVICE DEPARTMENT DID TWO ATTEMPTS TO RECREATE THE ISSUE BY DRIVING THE CAR ABOUT 90 MILES BUT IT DIDN'T HAPPEN WHILE IN SERVICE DPT .
Owner-reported narrative. 550 miles reported. Look up ODI 11065393 at NHTSA ↗
Owner report 11067425 · 2018-02-07 (February 7, 2018)
INSTRUMENT PANEL SPEEDOMETER. DAYTIME SPEED NUMBERS SMALL, ORANGE AND WHEN SUN IS SHINING - YOU HAVE TO GUESS WHAT SPEED YOU ARE TRAVELING - PARTICULARLY 34/40 MPH - THE NEEDLE DOESN'T SHOW UP EITHER. AT NIGHT THE LIGHT IS OK, BUT DAYTIME DRIVING IT IS IMPOSSIBLE TO FALLOW SPEED LIMITS WHEN YOU HAVE TO GUESS AT VEHICLE SPEED. DIGITAL DISPLAY DOESN'T GIVE SPEED. TACHOMETER HAS LARGER NUMBERS AND IS LESS SHADED. PICTURE BELOW IS SIMILAR TO MY VEHICLE, BUT IF YOU TAKE A PICTURE IN DAYLIGHT - THE NUMBERS DO NOT SHOW UP. PARTICULARLY WHEN YOU HAVE B…
Owner-reported narrative. 45 miles reported. Look up ODI 11067425 at NHTSA ↗
Owner report 11120428 · 2018-08-16 (August 16, 2018)
I PURCHASED NEW A 2017 WINNEBAGO TREND MOTORHOME ON A 2016 RAM PROMASTER CHASSIS. THE OUTSIDE REAR VIEW MIRRORS COME IN 2 PARTS. THE LOWER MIRROR DUE TO AN ENGINEERING ERROR CAN NOT MOVE OUT FAR ENOUGH TO PERMIT A SAFE VIEW OF TRAFFIC. ESSENTIALLY IT AFFORDS MOSTLY A VIEW OF THE BODY OF THE VEHICLE. THE LOCAL DODGE AGENCY AGREES BUT UPON CONTACT OF DODGE AND WINNEBAGO NEITHER WILL FURNISH A MIRROR TO GIVE ME A SAFE VIEW. LANE*JS *JS
Owner-reported narrative. 7,500 miles reported. Look up ODI 11120428 at NHTSA ↗
Owner report 11140542 · 2018-10-16 (October 16, 2018)
HEADLAMP BULB OUT OF WORK
Owner-reported narrative. 15,000 miles reported. Look up ODI 11140542 at NHTSA ↗
Owner report 11241135 · 2019-08-01 (August 1, 2019)
NEWER TRUCK AND ENGINE JUST QUIT AS I WAS DRIVING ALONG. LOSE POWER STEERING AND POWER BRAKES. LUCKILY ON A BACK ROAD AND NOT GOING FAST. COULDN'T GET IT TO RESTART FOR 45 MINUTES, I'M NOT EVEN SURE HOW I GOT IT TO RESTART BUT I DID. CALLED DEALER WHERE I BOUGHT IT AND THEY SAID THEY COULDN'T EVEN LOOK AT IT FOR 3 WEEKS?..ITS A WORK TRUCK, HOW I MAKE A LIVING...OY VEY .. I HAVE IT A LOCAL SHOP NOW.
Owner-reported narrative. 1 miles reported. Look up ODI 11241135 at NHTSA ↗
Owner report 11390990 · 2021-02-01 (February 1, 2021)
EXCESSIVE OIL CONSUMPTION.
Owner-reported narrative. 30,000 miles reported. Look up ODI 11390990 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V953000 · Air Bags:Side/Window
Reported: 2016-12-28 (December 28, 2016)
Chrysler (FCA US LLC) is recalling one model year 2017 RAM ProMaster City vehicle manufactured on November 5, 2016. This vehicle has side curtain air bags that may not inflate properly in the event of a crash.
Consequence: If the side curtain air bags do not inflate properly, the vehicle occupants are at an increased risk of injury in the event of a crash.
Remedy: Chrysler has notified the owner, and a dealer inspected the side curtain air bags, free of charge. The recall began January 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S95.
NHTSA campaign record ↗17V601000 · Equipment:Other:Labels
Reported: 2017-09-26 (September 26, 2017)
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
NHTSA campaign record ↗17V824000 · Equipment
Reported: 2017-12-21 (December 21, 2017)
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
NHTSA campaign record ↗