2016 Ram PROMASTER CITY: complaints, problems and recalls
Explore the records behind recurring owner reports.
Key facts
25 owner complaints analyzed
3 distinct recall campaigns
37,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 19 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 8 of 25 complaints (32.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 4 | 16.0% |
| Transmission and shifting | 3 | 12.0% |
| Engine operation | 2 | 8.0% |
| Braking behavior | 1 | 4.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 8 |
| Engine | 7 |
| Power Train | 7 |
| Unknown Or Other | 3 |
| Electronic Stability Control (Esc) | 2 |
| Vehicle Speed Control | 2 |
| Electrical System: Instrument Cluster/Panel | 1 |
| Engine And Engine Cooling | 1 |
Electrical System: 8; Engine: 7; Power Train: 7; Unknown Or Other: 3; Electronic Stability Control (Esc): 2; Vehicle Speed Control: 2; Electrical System: Instrument Cluster/Panel: 1; Engine And Engine Cooling: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 11; 50,000 to 74,999: 3; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (11). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 4 |
| 2022 | 2 |
| 2024 | 3 |
2016: 3; 2017: 3; 2018: 5; 2019: 5; 2020: 4; 2022: 2; 2024: 3
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 4 complaint narratives. Transmission and shifting appears in 3 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Examples from the source records
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10883127 · 2016-07-06 (July 6, 2016)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Owner-reported narrative. Look up ODI 10883127 at NHTSA ↗
Owner report 10929026 · 2016-12-01 (December 1, 2016)
SPEEDOMETER IS RECESSED INTO DASHBOARD AND NOT VISIBLE IN DAYLIGHT. DASH LIGHTING IS SET AT MAX. DEALER HAS NO SOLUTION.
Owner-reported narrative. 45 miles reported. Look up ODI 10929026 at NHTSA ↗
Owner report 10936271 · 2016-12-19 (December 19, 2016)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Owner-reported narrative. 2,500 miles reported. Look up ODI 10936271 at NHTSA ↗
Owner report 10960395 · 2017-03-13 (March 13, 2017)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. WHILE DRIVING VARIOUS SPEEDS, THE SPEEDOMETER WAS NOT ILLUMINATED PROPERLY AND COULD NOT BE READ BY THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 8,200. ..UPDATED 06/08/17 *BF
Owner-reported narrative. 8,200 miles reported. Look up ODI 10960395 at NHTSA ↗
Owner report 10968495 · 2017-03-25 (March 25, 2017)
CAR GET STUCK IN 8TH GEAR. I TRIED TO SHIFT MANUALLY, CAR SHOWS GEAR CHANGE BUT IT IS STILL IN 8TH GEAR. HAVE TO STOP, PUT NEUTRAL AND SHIFT REVERSE THEN THE GEARS GET UNLOCK AND TRANSMISSION STARTS SHIFTING. GOOD FOR 20 MILES, THEN SAME THING HAPPENED AGAIN. CAR HAS 10550 MILES, BOUGHT IT WITH 6,500.
Owner-reported narrative. Look up ODI 10968495 at NHTSA ↗
Owner report 10994373 · 2017-06-12 (June 12, 2017)
I HAD PROBLEM WITH THE RADIATOR FAN , JUST GET LOCKED UP AND CAR BEGIN TO WARMING UP , I CALL ALL DEALERS TO BUY NEW PART , AND ALL THEY GAVE ME SAME ANSWER , THEY HAVE HUGE AMOUNT OF BACK ORDERS , WILL TAKE 10 DAYS TO ARRIVE , FOR ME PERSONALLY SOUNDS WEIRD HOW MANY CARS HAVE THE SAME TYPE OF PROBLEM ATE SAME TIME . I THINK NEEDS INVESTIGATION FROM YOU GUYS , THANKS
Owner-reported narrative. Look up ODI 10994373 at NHTSA ↗
Owner report 11081022 · 2018-03-23 (March 23, 2018)
COOLING FAN FAILURE, COOLING FAN DOES NOT OPERATE AFTER VEHICLES WATER TEMP GETS HIGH, VEHICLE WILL OVERHEAT IF STATIONARY IE SITTING IN TRAFFIC 38,000 MILES WHEN PROBLEM STARTED REPLACE COOLING FAN RELAY ONCE ALREADY PROBLEM NOT CORRECTED
Owner-reported narrative. 38,000 miles reported. Look up ODI 11081022 at NHTSA ↗
Owner report 11102707 · 2018-06-19 (June 19, 2018)
BAD FAN CONTROL RELAY, CAUSES THE VAN TO OVERHEAT AND BLOWS FUSES ALL WHILE MOVING.
Owner-reported narrative. 47,365 miles reported. Look up ODI 11102707 at NHTSA ↗
Recall history
3 distinct campaigns affect this selection. Announcement dates below are different from vehicle model years. A campaign may cover multiple years.
16V253000 · Electrical System:Software | Exterior Lighting:Brake Lights
Reported: 2016-04-28 (April 28, 2016)
Chrysler (FCA US LLC) is recalling certain model year 2014-2016 RAM ProMaster vehicles manufactured July 24, 2015, to February 15, 2016, and 2015-2016 ProMaster City vehicles manufactured August 15, 2014, to February 1, 2016. The Trailer Tow Lighting Control Module may have a software error on the affected vehicles and can prevent illumination of the trailer brake lights during brake actuation. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Assoc. Equipment."
Consequence: Trailer brake lights that are inoperative can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the Trailer Tow Light Control Module, free of charge. The recall began on June 20, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S22.
NHTSA campaign record ↗17V601000 · Equipment:Other:Labels
Reported: 2017-09-26 (September 26, 2017)
Chrysler (FCA US LLC) is recalling certain 2015-2017 RAM ProMaster City vehicles. These vehicles have incorrect information on the tire placard including incorrect vehicle capacity weight, total number of occupants, tire pressure and/or "None" designation for the spare tire size when a full size spare tire is present. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Consequence: The incorrect tire placard can cause the operator to exceed the vehicle's weight capacity, or inflate the tires to an incorrect pressure, affecting vehicle handling, which can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the incorrect tire placard with a corrected one, free of charge. The recall began November 17, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T62.
NHTSA campaign record ↗17V824000 · Equipment
Reported: 2017-12-21 (December 21, 2017)
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Consequence: If the fire extinguisher does not function properly, it can increase the risk of injury in the event of a fire.
Remedy: Chrysler will notify owners instructing them to contact Kidde for a replacement fire extinguisher, free of charge. The recall began February 14, 2018. Owners may contact Chrysler customer service at 1-800-853-1403 or Kidde customer service service toll-free at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information. Chrysler's number for this recall is T82.
NHTSA campaign record ↗