2016 Ram PROMASTER CITY problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
25 owner complaints analyzed
3 distinct recall campaigns
37,000 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 19 complaints include usable failure mileage.
Most common problems
Electrical System is the most frequently named component, appearing in 8 of 25 complaints (32.0%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Electrical and battery issues | 4 | 16.0% |
| Transmission and shifting | 3 | 12.0% |
| Engine operation | 2 | 8.0% |
| Braking behavior | 1 | 4.0% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Electrical System | 8 |
| Engine | 7 |
| Power Train | 7 |
| Unknown Or Other | 3 |
| Electronic Stability Control (Esc) | 2 |
| Vehicle Speed Control | 2 |
| Electrical System: Instrument Cluster/Panel | 1 |
| Engine And Engine Cooling | 1 |
Electrical System: 8; Engine: 7; Power Train: 7; Unknown Or Other: 3; Electronic Stability Control (Esc): 2; Vehicle Speed Control: 2; Electrical System: Instrument Cluster/Panel: 1; Engine And Engine Cooling: 1
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 3 |
| 25,000 to 49,999 | 11 |
| 50,000 to 74,999 | 3 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 1 |
| 150,000 and above | 0 |
Under 25,000: 3; 25,000 to 49,999: 11; 50,000 to 74,999: 3; 75,000 to 99,999: 1; 100,000 to 149,999: 1; 150,000 and above: 0
25,000 to 49,999 miles has the most reports with usable mileage (11). 6 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 3 |
| 2017 | 3 |
| 2018 | 5 |
| 2019 | 5 |
| 2020 | 4 |
| 2022 | 2 |
| 2024 | 3 |
2016: 3; 2017: 3; 2018: 5; 2019: 5; 2020: 4; 2022: 2; 2024: 3
Pattern summary
Electrical System leads the component reports. Electrical and battery issues appears in 4 complaint narratives. Transmission and shifting appears in 3 complaint narratives. Engine operation appears in 2 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10883127 · 2016-07-06 (July 6, 2016)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V202000 (ELECTRICAL SYSTEM, POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Owner-reported narrative. Look up ODI 10883127 at NHTSA ↗
Owner report 11129489 · 2018-09-14 (September 14, 2018)
EXPERIENCES DANGEROUS STALLING AND LOSS OF ELECTRICAL POWER TO ENGINE DURING DRIVING. THIS CAN CAUSE A SERIOUS ACCIDENT. THIS IS SPECIFICALLY A SYMPTOM OF ONE OF THE MANY RECALLS SUPPOSEDLY PERFORMED ON THIS VEHICLE ALREADY. I BELIEVE THE RECALL REPAIR PREVIOUSLY WAS NOT COMPLETED PROPERLY BECAUSE I HAVE EXPERIENCED THIS 10 TIMES IN THE PAST TWO WEEKS.
Owner-reported narrative. 33,000 miles reported. Look up ODI 11129489 at NHTSA ↗
Owner report 10968495 · 2017-03-25 (March 25, 2017)
CAR GET STUCK IN 8TH GEAR. I TRIED TO SHIFT MANUALLY, CAR SHOWS GEAR CHANGE BUT IT IS STILL IN 8TH GEAR. HAVE TO STOP, PUT NEUTRAL AND SHIFT REVERSE THEN THE GEARS GET UNLOCK AND TRANSMISSION STARTS SHIFTING. GOOD FOR 20 MILES, THEN SAME THING HAPPENED AGAIN. CAR HAS 10550 MILES, BOUGHT IT WITH 6,500.
Owner-reported narrative. Look up ODI 10968495 at NHTSA ↗
Owner report 11223079 · 2019-06-27 (June 27, 2019)
VEHICLE UNEXPECTEDLY SHUTOFF AT HIGHWAY SPEEDS IN RUSH HOUR TRAFFIC, SERVICE HILL ASSIST, ABS, AIRBAG, CHECK ENGINE AND SERVICE TRANSMISSION MESSAGES COINCIDED WITH ISSUE. VEHICLE SUDDENLY WENT INTO 'LIMP' MODE WHILE ACCELERATING IN TRAFFIC. VEHICLE WOULD NOT STAY IN GEAR.
Owner-reported narrative. 37,000 miles reported. Look up ODI 11223079 at NHTSA ↗
Owner report 10936271 · 2016-12-19 (December 19, 2016)
TL* THE CONTACT OWNS A 2016 RAM PROMASTER CITY VAN. WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED AND THE SPEED DECREASED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STABILITY CONTROL UNIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,500.
Owner-reported narrative. 2,500 miles reported. Look up ODI 10936271 at NHTSA ↗