2016 Mercedes-Benz METRIS: complaints, problems and recalls

WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS UNABLE TO SEE OUT OF THE FRONT PASSENGER SIDE MIRROR. THE CONTACT STATED THAT THE VISIBILITY ON THE PASSENGER SIDE MIRROR WAS INADEQUATE. THE FAILURE RECURRED THREE TIMES. THE CONTACT NOTIFIED THE LOCAL DEALER WHO STATED THAT THE MANUFACTURER WAS AWARE OF THE ISSUE AND THAT THE ENGINEERS WERE WORKING ON IT. THE MANUFACTURER STATED THAT THE VEHICLE WAS DESIGNED THAT WAY AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 1,500...UPDATED 05/09/16 *BF *TR

Owner-reported narrative. 1,500 miles reported. Look up ODI 10855511 at NHTSA ↗

THE PASSENGER SIDE MIRROR ON THIS VEHICLE OFFERS VERY LITTLE VISIBILITY AND CREATES A HUGE BLIND SPOT. THE MIRROR IS FLAT OFFERS A VERY NARROW FIELD OF VIEW. BECAUSE THIS IS A CARGO VAN WITH NO WINDOW ON THE SIDE DOOR A CONVEX MIRROR IS NECESSARY TO OFFER A ACCEPTABLE FIELD OF VIEW FOR SAFE LANE CHANGING. I FEEL THE LACK OF A CONVEX MIRROR ON THE PASSENGER SIDE MAY LEAD TO SEVERAL SIDE SWIPE ACCIDENTS BY OWNERS OF THIS VEHICLE. I HAVE EXPERIENCED SEVERAL INCIDENTS OF ATTEMPTING TO CHANGE LANESOME TO THE RIGHT ONLY TO FIND THAT THERE IS ANOTHER …

Owner-reported narrative. 1,500 miles reported. Look up ODI 10897409 at NHTSA ↗

THE SIDE MIRRORS ON THIS VEHICLE ARE DANGEROUS AND TWO SMALL, THEY ALMOST GOT ME INTO AN ACCIDENT WHILE IN MOTION ON A CITY STREET WITH MY WIFE AND FIVE (5) CHILDREN. THESE SIDE MIRRORS ARE NON-CONVEXED AND OFFER LITTLE VIEW OF WHAT'S GOING ON AROUND THE VEHICLE, LEAVING THE DRIVER TO DEPEND ON THE BLIND SPOT ASSIST FEATURE TO CHANGE LANES OR REVERSE FOR THIS CRITICAL VISUAL INFORMATION.

Owner-reported narrative. 1,200 miles reported. Look up ODI 10897956 at NHTSA ↗

PASSENGER MIRROR CAUSES SIGNIFICANT BLIND SPOT AS IT IS NOT A CONVEX MIRROR. THIS CAN LEAD TO AN ACCIDENT DUE TO NOT SEEING A VEHICLE LOCATED ON RIGHT SIDE.

Owner-reported narrative. Look up ODI 10899034 at NHTSA ↗

THE SIDE VIEW MIRRORS ARE EXTREMELY SMALL. THEY CREATE A TERRIBLE BLIND SPOT WHICH INHIBITS YOUR ABILITY TO CHANGE LANES. IN ADDITION THE MIRRORS APPEAR TO MAGNIFY OBJECTS WHICH DISTORTS YOUR JUDGEMENT OF VEHICLE PROXIMITY. BOTH OF THESE FACTORS HAVE CAUSED NEAR COLLISIONS MULTIPLE TIMES! THE MIRRORS ONLY ALLOW YOU TO SEE A PORTION OF THE LANE NEXT TO YOU. THIS IS MUCH WORSE WHEN LOOKING AT THE PASSENGER SIDE MIRROR COMPARED TO THE DRIVERS SIDE. THE WEBSITE: METRISFORUM.COM HAS ADEQUATE COMMENTARY FROM OTHER DRIVERS EXPERIENCING THE SAME PROBL…

Owner-reported narrative. 800 miles reported. Look up ODI 10899037 at NHTSA ↗

THE SIDE MIRRORS ARE FLAT INSTEAD OF CONVEX AND THIS, COMBINED WITH VERY HIGH HEADRESTS, GIVES ONE EXTREMELY POOR REAR VISION. I CAN NOT RECALL DRIVING ANY VEHICLE MADE AFTER THE 1970'S THAT HAS FLAT MIRRORS LIKE THIS. CHANGING LANES, EVEN WITH BLIND SPOT WARNING, IS JUST GUESSWORK AND VERY DANGEROUS. I HAVE NOT FELT SO UNCOMFORTABLE AND UNSURE OF WHAT IS NEXT TO ME SINCE I DROVE CARS WITHOUT ANY RIGHT SIDE MIRRORS YEARS AND YEARS AGO. THE SAME VAN IN EUROPE DOES HAVE CONVEX MIRRORS THAT ARE SO MUCH BETTER THAN THOSE USED IN US. CONTACTING MANU…

Owner-reported narrative. 18,000 miles reported. Look up ODI 10903192 at NHTSA ↗

SIDE VIEW MIRROR VISIBILITY IS EXTREMELY POOR CREATING ENORMOUS BLIND SPOTS IN A VEHICLE OF THIS SIZE AND INHERENT LIMITED VISIBILITY. HAVE HAD SEVERAL CLOSE CALLS CHANGING LANES DUE TO INABILITY TO ADEQUATELY SEE PERIPHERAL AREAS. ONLY A MATTER OF TIME BEFORE THESE ISSUES PILE UP, THE VEHICLE SHOULD NEVER HAVE BEEN DELIVERED AS IS. THE EXACT EUROPEAN COUNTERPART IS SUPPLIED WITH WIDE VIEW MIRRORS BUT TO SAVE A FEW BUCKS THE US VERSION GETS CRIPPLED VISIBILITY.

Owner-reported narrative. 500 miles reported. Look up ODI 10903209 at NHTSA ↗

THE PASSENGER SIDE MIRROR IS FLAT ONLY GIVING A 5.6DEG VIEWING ANGLE. IT IS IMPOSABLE TO SEE. ONLY HAD THE VEHICLE FOR THREE WEEK, HAVE ALMOST CAUSED SERVAL ISUESS MB NOT WILLING TO HELP.

Owner-reported narrative. 300 miles reported. Look up ODI 10904739 at NHTSA ↗

Reported: 2016-05-24 (May 24, 2016)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes Benz Metris vehicles manufactured from September 1, 2015, through December 31, 2015. The affected vehicles have rear differential gears that may have been improperly welded.

Consequence: The weld may fail and result in a loss of power to the wheels, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the rear differential gears, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2017-03-07 (March 7, 2017)

Daimler Vans USA LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. These vans were to be equipped with the Blind Spot Monitoring (BSM) feature, however, the installed instrument cluster and steering wheel does not support the function, and thus, the BSM system does not work on the vehicle.

Consequence: If a vehicle is in the driver's blind spot, but the BSM system does not warn the driver, there would be an increased risk of a crash.

Remedy: DVUSA will notify owners, and dealers will install the correct instrument cluster and steering wheel to enable the BSM function, free of charge. Interim notices informing owners of the safety risk were mailed on May 8, 2017. Owners will receive a second notice when the remedy becomes available. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2017-04-10 (April 10, 2017)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Metris vehicles. The affected vehicles have front seat seatbelt pretensioners that may not function properly in the event of a crash.

Consequence: If the front seat seatbelt pretensioners do not function properly, the seat occupants may not be adequately restrained in the event of a crash, increasing the risk of injury.

Remedy: DVUSA will notify owners, and dealers will replace the front seat belts, free of charge. An interim notification was mailed to owners on June 9, 2017. A second notice was mailed on July 7, 2017, to tell owners that the remedy is now available. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2017-04-21 (April 21, 2017)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2014 Freightliner Sprinter and 2016 Mercedes-Benz Metris vehicles. During vehicle servicing, the affected vehicles received software updates that may conflict with some of the vehicle's computers.

Consequence: The improper software may cause problems with the electronic stability control system, the air bag control unit or the engine management software. These problems can result in an increased risk of a crash or an increased risk of injury in the event of a crash.

Remedy: DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will update the affected control units on the vehicles, free of charge. An interim notice was sent to owners on July 12, 2017. The recall began on September 1, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2017-09-22 (September 22, 2017)

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence: The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-8267.

Reported: 2018-05-22 (May 22, 2018)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence: Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2018-11-29 (November 29, 2018)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Metris vehicles. The fuel hose in the engine compartment may leak at the lower connecting point of the transition hose, between the underbody fuel line and the Schrader valve and/or where the fuel line connects to the fuel pump.

Consequence: A fuel leak in the presence of an ignition source can increase the risk of a fire.

Remedy: DVUSA will notify owners, and dealers will replace the affected hose and clamp, free of charge. The recall is expected to begin January 25, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

Reported: 2019-04-10 (April 10, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Metris vehicles sold, or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, Washington DC, West Virginia and Wisconsin. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.

Consequence: Loss of power steering assist would require a higher steering effort, especially at lower speeds, which may increase the risk of a crash.

Remedy: DVUSA will notify owners, and dealers will replace the aluminum bolts with steels bolts, free of charge. DTNA issued owners an interim notification on June 3, 2019. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SCHRALU.

Reported: 2019-10-08 (October 8, 2019)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.

Consequence: If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.

Remedy: DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZAB.

Reported: 2021-02-05 (February 5, 2021)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy: DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Reported: 2022-02-08 (February 8, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.

Consequence: A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.

Remedy: Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.

Reported: 2022-02-22 (February 22, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence: A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy: Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

Reported: 2022-07-07 (July 7, 2022)

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2018 Mercedes-Benz Metris vans. The value for the maximum combined load weight capacity of the tires is incorrect. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire and Loading Information."

Consequence: An overloaded vehicle may cause tire failure, increasing the risk of a crash.

Remedy: Dealers will install corrected labels on the B-pillar and fuel filler door. Dealers will also inspect and replace incorrect tires, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning April 19, 2024. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2LASTRE.