2016 Mercedes-Benz METRIS problems and owner complaints
Explore the records behind recurring owner reports.
Key facts
126 owner complaints analyzed
13 distinct recall campaigns
19,500 mi median reported failure mileage
Scope: 2016 model year. Data snapshot: . 62 complaints include usable failure mileage.
Most common problems
Fuel/Propulsion System is the most frequently named component, appearing in 37 of 126 complaints (29.4%). A complaint can name multiple components.
| Topic | Matching reports | Share of complaints |
|---|---|---|
| Steering behavior | 10 | 7.9% |
| Fuel system concerns | 10 | 7.9% |
| Electrical and battery issues | 7 | 5.6% |
| Braking behavior | 6 | 4.8% |
| Engine operation | 4 | 3.2% |
| Transmission and shifting | 3 | 2.4% |
Topic matches use published keyword rules. They describe mentions, including negations or comparisons, and do not confirm a diagnosis. Read the matching rules.
Component breakdown
Number of unique complaints naming each component. Top eight shown.
| Category | Count |
|---|---|
| Fuel/Propulsion System | 37 |
| Visibility/Wiper | 21 |
| Engine | 16 |
| Tires | 15 |
| Unknown Or Other | 15 |
| Electrical System | 10 |
| Steering | 9 |
| Wheels | 7 |
Fuel/Propulsion System: 37; Visibility/Wiper: 21; Engine: 16; Tires: 15; Unknown Or Other: 15; Electrical System: 10; Steering: 9; Wheels: 7
Reported problems by failure mileage
Complaint counts in mileage bands. These are not failure rates per vehicle or mile.
| Category | Count |
|---|---|
| Under 25,000 | 35 |
| 25,000 to 49,999 | 17 |
| 50,000 to 74,999 | 7 |
| 75,000 to 99,999 | 1 |
| 100,000 to 149,999 | 0 |
| 150,000 and above | 2 |
Under 25,000: 35; 25,000 to 49,999: 17; 50,000 to 74,999: 7; 75,000 to 99,999: 1; 100,000 to 149,999: 0; 150,000 and above: 2
Under 25,000 miles has the most reports with usable mileage (35). 64 complaints have missing, zero or invalid mileage.
Complaints over time
Year the complaint was filed, not the vehicle model year or incident year. The snapshot year is partial.
| Category | Count |
|---|---|
| 2016 | 15 |
| 2017 | 16 |
| 2018 | 26 |
| 2019 | 8 |
| 2020 | 5 |
| 2021 | 2 |
| 2022 | 9 |
| 2023 | 18 |
| 2024 | 17 |
| 2025 | 8 |
| 2026 | 2 |
2016: 15; 2017: 16; 2018: 26; 2019: 8; 2020: 5; 2021: 2; 2022: 9; 2023: 18; 2024: 17; 2025: 8; 2026: 2
Pattern summary
Fuel/Propulsion System leads the component reports. Steering behavior appears in 10 complaint narratives. Fuel system concerns appears in 10 complaint narratives. Electrical and battery issues appears in 7 complaint narratives. Use these patterns to inspect individual reports and prepare questions for a mechanic.
Calculated from recorded counts. An AI narrative has not been published for this selection.
Complaint evidence
Examples provide context, not a representative sample or a verified diagnosis.
Owner report 10967915 · 2017-03-23 (March 23, 2017)
THE CRUISE CONTROL LACKS A SEPARATE ON/OFF SWITCH. WHEN THE CRUISE CONTROL STEM IS PULL BACKWARD, THE SYSTEM IS TURNED ON/ENGAGED, WHICH IS NON STANDARD FOR SWITCHES. WHEN INITIALLY TURNED ON, IT ACTIVATES AT THE SPEED OF THE VEHICLE. WHEN THE CRUISE CONTROL IS TURNED OFF, THEN BACK ON (WITHOUT HAVING TURNED OFF THE ENGINE) THE VEHICLE WILL EITHER ACCELERATE OR DECELERATE ABRUPTLY TO THE PREVIOUSLY SET SPEED. THE CRUISE CONTROL STEM IS ALSO LOCATED NEAR THE HEADLIGHT DIMMER SWITCH ON THE LEFT SIDE OF THE STEERING COLUMN, WHICH ARE BOTH SIMILAR…
Owner-reported narrative. 17,000 miles reported. Look up ODI 10967915 at NHTSA ↗
Owner report 11208405 · 2019-05-18 (May 18, 2019)
LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FI…
Owner-reported narrative. 55,000 miles reported. Look up ODI 11208405 at NHTSA ↗
Owner report 10936026 · 2016-12-18 (December 18, 2016)
GASOLINE SMELL NOTICED IN AND AROUND VEHICLE AFTER 5 MINUTES WHILE IDLING COLD. AFTER DRIVING APPROXIMATELY 10 MINUTES GASOLINE SMELL INCREASED INSIDE VEHICLE TO THE EXTENT THAT VEHICLE HAD TO BE STOPPED, WINDOWS ROLLED DOWN AND FUMES DISSIPATED. REPEATED TWICE WHILE RETURNING TO ORIGINAL START POINT. NOTICED GASOLINE SMELL ON SEVERAL OCCASIONS PRIOR BUT VERY FAINT. SEEMS TO BE COLD TEMPERATURE RELATED. DAY OF SEVERE INCIDENT WAS EXTREME COLD. ISSUE IS SEVERE ENOUGH I'M APPREHENSIVE TO DRIVE THE VEHICLE. *TR
Owner-reported narrative. 9,700 miles reported. Look up ODI 10936026 at NHTSA ↗
Owner report 11054491 · 2017-12-13 (December 13, 2017)
MAJOR FUEL LEAK FROM FUEL HOSE FEEDING THE HIGH PRESSURE FUEL PUMP. WE HAD IT TOWED TO A MERCEDES DEALERSHIP TO HAVE IT REPAIRED. THEY REPORTED THAT THE C-CLASS MODEL SEDANS ARE EXPERIENCING THE SAME ISSUE. THE MB METRIS HAS A C-CLASS ENGINE AND THE SAME COMPONENTS.THE DEALERSHIP IS JUST REPLACING THE HOSE FOR THE FIX BUT REALLY HAS NO EXPLANATION OF WHY IT IS HAPPENING. THE PART IS ON BACKORDER FROM GERMANY DUE TO SO MANY EXPERIENCING THIS ISSUE. I NOW AM FINDING OUT THAT THIS HAS BEEN A KNOWN ISSUE BUT IS BEING KEPT QUIET. I HAVE ALSO SEEN MA…
Owner-reported narrative. 43,000 miles reported. Look up ODI 11054491 at NHTSA ↗
Owner report 10956097 · 2017-02-21 (February 21, 2017)
MERCEDES CLAIMES THAT THE METRIS IS ABLE TO TOW 5000LBS. WE BOUGHT THE VEHICLE NEW WITH THE TOW PACKAGE FACTORY INSTALLED. MERCEDES NEVER DISCLOSED THE FACT THAT IT'S WIRING HARNESS INCLUDED IN THE PACKAGE DOES NOT OPERATE ELECTRIC TRAILER BRAKES AND THAT NO FACTORY OR THIRD PARTY OPTION IS AVAILABLE. WE ALMOST HAD AN ACCIDENT DUE TO OUR INABILITY TO STOP QUICKLY ENOUGH. THATS HOW WE FOUND OUT THAT THE FACTORY INSTALLED TRAILER WIRING HARNESS DOES NOT OPERATE ELECTRIC BRAKES. MERCEDES SHOULD HAVE WARNED US ABOUT THIS ISSUE. THE FACTORY TRAILER …
Owner-reported narrative. 15,000 miles reported. Look up ODI 10956097 at NHTSA ↗
Owner report 11084376 · 2018-04-10 (April 10, 2018)
ENGINE ON AND VEHICLE PARKED FOR 10 MINUTES WITH PARKING BRAKE APPLIED. LEAVING FROM A PARKED POSITION WITH ENGINE RUNNING, PARKING BRAKE RELEASED, I SHIFTED FROM PARK INTO DRIVE BUT THE VEHICLE SHOWED I WAS STILL IN PARK. COULD HEAR TRANSMISSION SHIFTING FROM P TO D AND TO R BUT NO INFORMATION FEEDBACK. EVENTUALLY I FOUND THAT I COULD ENGAGE IN REVERSE, NEUTRAL, PARK, AND DRIVE BUT ONLY PARK WAS SHOWING ON DISPLAY. I TRIED RESTARTING THE VAN BUT IT DIDN'T CHANGE. RECEIVED ERRORS FOR TURNING CAR OFF WHILE IN DRIVE EVEN THOUGH I WAS IN PARK. I E…
Owner-reported narrative. 18,000 miles reported. Look up ODI 11084376 at NHTSA ↗
Owner report 11242712 · 2019-08-08 (August 8, 2019)
VAN STALLED WHILE BACKING INTO STREET. THREW CODE P0627. SECOND TIME THIS HAS HAPPENED. FIRST TIME DID NOT INCLUDE STALLING AND CODE CLEARED AFTER A COUPLE DAYS. REPORTING DUE TO STALLING WHILE MOVING IN ROAD.
Owner-reported narrative. 44,380 miles reported. Look up ODI 11242712 at NHTSA ↗