Mercedes-Benz METRIS steering problems
20 complaint narratives mention steering terms.
Key facts
211 owner complaints analyzed
31 distinct recall campaigns
19,500 mi median reported failure mileage
Scope: 2015 to 2023 model years. Data snapshot: . 78 complaints include usable failure mileage.
Steering behavior evidence
20 of 211 complaints match this topic (9.5%). The keyword filter can include complaints that mention a transmission without reporting its failure. View matching rules.
Owner report 10967915 · 2017-03-23 (March 23, 2017)
THE CRUISE CONTROL LACKS A SEPARATE ON/OFF SWITCH. WHEN THE CRUISE CONTROL STEM IS PULL BACKWARD, THE SYSTEM IS TURNED ON/ENGAGED, WHICH IS NON STANDARD FOR SWITCHES. WHEN INITIALLY TURNED ON, IT ACTIVATES AT THE SPEED OF THE VEHICLE. WHEN THE CRUISE CONTROL IS TURNED OFF, THEN BACK ON (WITHOUT HAVING TURNED OFF THE ENGINE) THE VEHICLE WILL EITHER ACCELERATE OR DECELERATE ABRUPTLY TO THE PREVIOUSLY SET SPEED. THE CRUISE CONTROL STEM IS ALSO LOCATED NEAR THE HEADLIGHT DIMMER SWITCH ON THE LEFT SIDE OF THE STEERING COLUMN, WHICH ARE BOTH SIMILAR…
Owner-reported narrative. 17,000 miles reported. Look up ODI 10967915 at NHTSA ↗
Owner report 11208405 · 2019-05-18 (May 18, 2019)
LOSS OF POWER STEERING WHEN DRIVING OVER CATTLE GRATES ON TWO SEPARATE OCCASIONS. FIRST TIME LOSS OF POWER STEERING AT 55MPH ON A TWO LANE HIGHWAY AND SECOND TIME LOSS OF POWER STEERING AT 30MPH WHEN ENTERING A FREEWAY ON-RAMP. AN ERROR MESSAGE DISPLAYS ON THE SCREEN 'POWER STEERING MALFUNCTION SEE OWNERS MANUAL'. ON BOTH OCCASIONS WE PULLED OFF TO THE SIDE OF THE ROAD AND TURNED OFF THE ENGINE, REMOVED THE KEY FROM THE IGNITION, AND WAITED A COUPLE OF MINUTES. AFTER WAITING A COUPLE MINUTES, WE INSERTED THE KEY AND STARTED THE ENGINE TO FI…
Owner-reported narrative. 55,000 miles reported. Look up ODI 11208405 at NHTSA ↗
Owner report 11351654 · 2020-08-27 (August 27, 2020)
ON 9/13/18 WHILE DRIVING US95 IN NEVADA , THE POWER STEERING ASSIST FAILED WHILE CROSSING CENTER LINE RUMBLE STRIPS TO PASS. THERE WAS A WARNING TONE AND AN ERROR MESSAGE APPEARED ON INSTRUMENT CLUSTER. THERE WAS NO POWER ASSIST. THIS WAS IN THE MIDDLE OF THE DESERT, SO I CONTINUED DRIVING. AFTER STOPPING FOR A BATHROOM BREAK, THE STEERING WORKED AGAIN WHEN I STARTED THE VAN. MINUTES LATER, IT FAILED AGAIN. I CONTINUED TO A GAS STATION. AFTER RESTARTING THE VAN, THE STEERING ASSIST WORKED AGAIN UNTIL I GOT HOME. I TOOK IT TO MERCEDES. THE ENTIR…
Owner-reported narrative. 41,000 miles reported. Look up ODI 11351654 at NHTSA ↗
Owner report 11516313 · 2023-04-10 (April 10, 2023)
I lost all ability to steer the van. When the steering wheel was turned, a noise was made, but the vehicle did not respond. The vehicle had to be towed to a repair shop. Upon inspection, the mechanic told us the power steering motor had completely broken off and was hanging loose of the rack and pinion/gear system that should support it. A vehicle should be able to go more than 55,000 miles without the power steering motor falling off! There was no prior warning to the system breaking. We didn't see any warning lights or notice any steerin…
Owner-reported narrative. Look up ODI 11516313 at NHTSA ↗
Owner report 11520661 · 2023-05-05 (May 5, 2023)
2016 Metris Cargo Van - 29K Miles Upon leaving Gila Bend, AZ headed west I entered the freeway onramp, driving over a grate in the pavement. The power steering warning light came on and I immediately lost power steering. I had the van towed back to Chandler AZ for repairs. The dealer paid to replace the power steering rack. I have attached the work order that shows the repairs that were made. I am concerned that this didn't solve the problem and that this may occur again. I drive on mountain roads in the San Diego, the Eastern Sierra and in Ari…
Owner-reported narrative. Look up ODI 11520661 at NHTSA ↗