2017 Mazda CX-5: complaints, problems and recalls

I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND IT STILL DIDN'T WORK. I DID THIS CONSECUTIVELY 4 TIMES AND IT DIDN'T WORK. IT SEEMS LIKE THIS PROBLEM IS EITHER A WIRING ISSUE OR SOFTWARE ISSUE. THE CAR'S REAR CAMERA IS SUPPOSED TURN ON IN THE INFOTAINMENT SCREEN WHEN YOU PUT THE CAR IN REVERSE. …

Owner-reported narrative. 800 miles reported. Look up ODI 10995273 at NHTSA ↗

ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. WE BOUGHT A MAZDA CX-5 ON JUNE 9, 2017. WHILE DRIVING ON THE FREEWAY ON JULY 21, 2017 THE CAR QUIT WORKING PROPERLY AND WE HAD THREE WARNING MESSAGES COME UP ON THE DASHBOARD: 1.SMART CITY BRAKE SUPPORT MALFUNCTION 2.SMART BRAKE SYSTEM MALFUNCTIO…

Owner-reported narrative. 740 miles reported. Look up ODI 11010416 at NHTSA ↗

REAR BACKUP CAMERA FAILED. VEHICLE PARKED IN HOME GARAGE. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

Owner-reported narrative. 2,771 miles reported. Look up ODI 11014073 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, [phone removed]) WAS NOTIFIED, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER PROVIDED A TSB THAT INDICATED THAT, WITHOUT A WARNING INDICATOR OR WARNING CHIME, THE FUNCTION WAS NOT ABLE TO BE REPLICATED AND THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER DID NO…

Owner-reported narrative. Look up ODI 11040544 at NHTSA ↗

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 5 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE SEAT HEATER BECAME VERY HOT. IN AN ATTEMPT TO TURN DOWN THE SEAT HEATER, WHERE THE SWITCH BUTTON WAS "EXACTLY AN INCH" FROM THE IGNITION SWITCH, THE CONTACT UNINTENTIONALLY HIT THE IGNITION SWITCH BUTTON AND CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO IMMEDIATELY RESTART THE VEHICLE. THE CONTACT CALLED THE CALIFORNIA HIGHWAY PATROL. THE VEHICLE RESTATED 15 MINU…

Owner-reported narrative. 3,300 miles reported. Look up ODI 11058598 at NHTSA ↗

WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MPH. THE INDICATOR STAYS ON FOR ANYWHERE FROM 20 SECONDS OR UNTIL THE VEHICLE IS STOPPED (UPWARDS OF 20 MINUTES). SERVICE TECHS AT LOCAL DEALER WERE ABLE TO PULL THE FAULT CODE FROM THE COMPUTER, BUT IT WAS GENERIC AND GAVE NO GUIDANCE. MAZDA INITIALLY…

Owner-reported narrative. 10,300 miles reported. Look up ODI 11063530 at NHTSA ↗

THERE IS A DEFECT IN THE RED SOUL CRYSTAL METALLIC PAINT. THE PAINT ON MY CAR IS CHIPPING OFF DOWN TO THE METAL. THE MARKS ARE ALL OVER MY CAR AND I HAVE OWNED THIS CAR LESS THAN 2 MONTHS. IF YOU BARELY TOUCH IT ON SOMETHING THE PAINT CHIPS OFF AND MAZDA IS CLAIMING THERE IS NOTHING WRONG AND IT IS JUST FROM ROAD DEBRIS. MY CAR HAS METAL EXPOSED ALL OVER THE CAR WHICH MEANS IT WILL RUST. MAZDA SAID I NEED TO TAKE IT TO A BODY SHOP AND TAKE CAR OF IT ON MY OWN. THEY CHANGER $595 FOR THIS COLOR AND THEN WANT ME TO PAY EVEN MORE TO HAVE A FULL BOD…

Owner-reported narrative. 2,000 miles reported. Look up ODI 11065426 at NHTSA ↗

REAR BACKUP CAMERA FAILED. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

Owner-reported narrative. 9,500 miles reported. Look up ODI 11066535 at NHTSA ↗

Reported: 2017-11-21 (November 21, 2017)

Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.