2016 Mazda CX-5: complaints, problems and recalls

GLASS CRACKED FROM TOP, MIDDLE PORTION OF WINDSHIELD GLASS, NO APPARENT SIGN OF ROCK CHIP. SPREAD IMMEDIATELY INTO VIEWING AREA. CONCERN FOR OVERALL SAFETY AND INTEGRITY OF GLASS. ADVISED BY DEALER TO CONTACT INSURANCE, ADVISED BY INSURANCE IT'S A $500 DEDUCTIBLE. ONLINE RESEARCH HAS LED ME TO BELIEVE THAT THIS IS A MANUFACTURER DEFECT AS IT HAS HIGH NUMBERS OF COMPLAINTS.

Owner-reported narrative. 1,500 miles reported. Look up ODI 10725192 at NHTSA ↗

WHILE DRIVING ON THE HIGHWAY, WE NOTICED A CRACK THAT BEGAN AT THE BOTTOM CENTER OF OUR NEW CX-5'S WINDSHIELD. THERE HAD BEEN NO IMPACT BY A ROCK OR ANYTHING ELSE. IT BEGAN AT THE VERY EDGE OF THE WINDSHIELD, AND WENT UPWARDS. WE WERE ON A WEEKEND TRIP, AND THERE WAS NO NEARBY MAZDA DEALER. OVER THE MILES THE STRAIGHT CRACK GREW INTO QUESTION MARK SHAPE ABOUT 10" HIGH. ARRIVING AT OUR DESTINATION, THE DEALER CLAIMED THERE WAS A TINY IMPACT MARK EXACTLY UNDERNEATH THE WIPER BLADE. I WAS NOT ABLE TO SEE ANYTHING EXCEPT THE CRACK, AND I KNOW…

Owner-reported narrative. 2,800 miles reported. Look up ODI 10725853 at NHTSA ↗

THE WINDSHIELD EASILY CHIPS AND CRACKS. THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS ISSUE AND MAZDA SEEMS TO DO NOTHING ABOUT IT. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS HURT OR DIES.

Owner-reported narrative. 4,000 miles reported. Look up ODI 10730269 at NHTSA ↗

THE CAR WAS PARKED OVER THE WEEKEND IN A VERY SECLUDED COUNTY LOCATION (NO OTHER PEOPLE AROUND). I NOTICED A LARGE CRACK IN THE FRONT WINDSHIELD TWO DAYS LATER WHEN I NEXT USED THE CAR. THERE ARE NO VISIBLE CHIPS ON THE GLASS. THE CRACK SPREAD OUTWARD FROM WHERE THE REAR VIEW MIRROR IS ATTACHED. I BELIEVE THIS IS A FACTORY INSTALLATION OR DEFECTIVE PART ISSUE.

Owner-reported narrative. 4,200 miles reported. Look up ODI 10744814 at NHTSA ↗

2016 MAZDA CX-5. CONSUMER WRITES IN REGARDS TO IGNITION/ "ROOM FUSE" FAILURE. *SMD THE CONSUMER STATED WHILE DRIVING, THE GPS, RADIO, BLUETOOTH AND OTHER INTERIOR FUNCTIONS FAILED. NO WARNING LIGHTS OTHERWISE APPEARED. AFTER PUTTING GAS IN THE VEHICLE. THE VEHICLE WOULD NOT START. NO WARNING LIGHTS APPEARED TO EXPLAIN THE IGNITION FAILURE. THE CONSUMER SUBSEQUENTLY LEARNED THE CAUSE OF THE FAILURE WAS A BLOWN "ROOM FUSE". HE WAS INFORMED A SENSOR IN THE IGNITION SYSTEM WAS TIED TO THE "ROOM FUSE" WHICH WAS THE REASON THE KEY FOB WAS NOT BEI…

Owner-reported narrative. Look up ODI 10747368 at NHTSA ↗

STOPPED ON HIGHWAY AT RED LIGHT. WENT TO PULL OUT ON GREEN, CAR HESITATED THEN IT FELT LIKE I WAS BEING HIT FROM BEHIND THE TRANSMISSION ENGAGED WITH A BIG THUD BEFORE I COULD GET MOVING. FURTHER ON DOWN THE ROAD IT WOULD WITHOUT WARNING, DOWNSHIFT THEN UPSHIFT, GOING SOMETIMES FROM 6TH GEAR TO 3RD AND THROWING ME FORWARD. EVERYTIME I WOULD STOP AND TRY TO START THERE WAS HESITATION FROM THE TRANSMISSION THEN IT WOULD SLAM INTO GEAR. WHEN I WAS STOPPED ON A SLIGHT UPGRADE, THE CAR WOULD DRIFT BACKWARD A GOOD BIT, THE ONLY WAY TO STOP IT WAS T…

Owner-reported narrative. 3,300 miles reported. Look up ODI 10760020 at NHTSA ↗

AFTER ONE MONTH OF OWNERSHIP, A CRACK DEVELOPED IN THE WINDSHIELD FROM THE TOP, CENTER. THE CRACK EXTENDED DOWN TO THE CENTER OF THE WINDSHIELD CREATING A LARGE OBLONG OVAL. THERE IS NO EVIDENCE OF BEING HIT BY ROAD DEBRIS. THE MAZDA SERVICE CENTER CONFIRMED THIS AND DECLARED IT A MANUFACTURER DEFECT. IT HAS BEEN OVER 5 WEEKS AND I AM STILL WAITING FOR THE REPLACEMENT WINDSHIELD TO ARRIVE. THE ISSUE APPEARS TO BE RAMPANT ENOUGH THAT NEW WINDSHIELDS ARE BACK ORDERED WITH NO INDICATION OF WHEN IT WILL BE AVAILABLE.

Owner-reported narrative. 1,800 miles reported. Look up ODI 10760222 at NHTSA ↗

CAR WAS PARKED WHILE AT WORK, CAME OUT TO FIND THE WINDSHIELD CRACKED, RIGHT DOWN THE MIDDLE. NO ROCK CHIPS ANYWHERE TO BE FOUND. TOOK IT TO THE DEALERSHIP THEY CONTACTED A MAZDA REP WHO AGREED IT WAS A DEFECT. I WAS RELIEVED TO HEAR THAT, BUT VERY DISSATISFIED THAT THE REPLACEMENT WINDSHIELD IS ON BACK ORDER FOR A COUPLE MONTHS. THE WINDSHIELD IS CRACKED BADLY ENOUGH THAT I DO NOT FEEL COMFORTABLE LETTING MY PREGNANT WIFE DRIVE IT. WE BOUGHT THIS LARGER VEHICLE TO FIT A BABY CARRIER, NOW THE BABY WILL BE HERE BEFORE THE WINDSHIELD. THIS PUTS U…

Owner-reported narrative. 800 miles reported. Look up ODI 10760464 at NHTSA ↗

Reported: 2016-02-03 (February 3, 2016)

Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 301, "Fuel System Integrity."

Consequence: A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.

Remedy: Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number for this recall is 9216B.

Reported: 2016-04-11 (April 11, 2016)

Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015 CX-9 vehicles manufactured December 6, 2012, to July 31, 2015. The lower mounting nuts and bolts that attach the front strut assembly to the steering knuckle may loosen, allowing the steering knuckle to separate.

Consequence: If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9316D.

Reported: 2016-09-06 (September 6, 2016)

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, 2015, and 2013-2016 CX-5 vehicles manufactured December 15, 2011, to December 26, 2015. On the affected vehicles, the lift gate support struts may corrode, possibly causing the struts to break and/or the lift gate to drop unexpectedly.

Consequence: If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Remedy: Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

Reported: 2020-02-06 (February 6, 2020)

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

Consequence: If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.

Remedy: Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.